Zero Refill

I installed several other "popular" Rewards apps, swayed by their reviews, and promptly uninstalled due to their inability to customise, and or difficulty to set up, vs their ridiculously high costs - didn't see the value in them. I landed on Bloy, and thought it looked good from the screen shots, so thought "why not". And wow, so easy to set up, easily customisable, not restricted by pricing levels that mean to in order to get functionality I need to mortgage my house! And whilst the support I have needed is restricted to removing the watermark (that's how easy it all is to install), I'm impressed!

I had a number of issues setting up as Craftybase wasn't integrating properly with Shopify and picking up my historical data and therefore stock numbers accurately. After a number of attempts to resolve this, the work arounds I was given made things worse, and I ended up having to disconnect the app and have spent hours and hours stock taking to try to rectify my stock numbers doing multiple stocktakes. I had paid additional subscription fees to get the right subscription and help I needed, and have been now denied my request for a refund as a result. They were fully aware of the issues and gave me generic work arounds. Now that I have cancelled and advised them, they want to offer full help. I have moved on to Katana and won't be back. Really disappointed . UPDATE EDIT: Originally I gave this a 1 star but this is an update. I am giving them 3 stars. When the product is working it is good. Nicole the owner has personally emailed me and said she will make changes within culture and policies to ensure this doesn't happen again. And they refunded me. The fact remains that my experience was very poor and deserves 1 star, however I recognise the damage 1 star does, and they have said they are committed to fixing things. They would also have got me up and running. Trouble is, they lost my trust. I wish them well, they have a good product when it works, but the cost to me of this going wrong has been massive. I hope they make the changes they need to make.

I installed the app which didn't work for me, as it over complicated things. I uninstalled within the 14 day window and they still charged me $US129. It resulted in my shop being frozen for 2 days because the charge wasn't paid and I lost sales. Now I have to chase them to try to get my money back as I had to pay the charge to get my shop reopen. Not impressed.

This is a winner of an app. Super easy to set up, and some really good features for creating really professional and useful barcode labels. Charlie has one of the best attitudes to customer service I have seen in any app and a real willingness to not only help you get the best from his product, but also to improve his product from your direct feedback. He is extremely responsive.