Profusion Cosmetics UK

The service has been an overall terrible experience. The app is extremely unreliable, functioning properly less than 10% of the time. Resolving their integration errors takes up to a week, which is unacceptable for any business. The management team clearly shows no regard for their customers. Despite being promised a discounted rate for onboarding three stores, they revoked the discount without any prior notice. I only found out after being downgraded to the cheapest tier, which disabled syncing and left 50 TikTok orders in limbo. Their decision to prioritize profits over honoring customer agreements is both frustrating and disappointing. While their customer service team is polite, they have no real power to resolve issues. To add to the frustration, most of their 5-star reviews seem disingenuous. They guilt-trip customers into leaving glowing reviews with a screenshot right after setup, but I highly doubt many customers stick with them long-term. Overall, this service is not worth the cost. There are plenty of better, more affordable alternatives that provide reliable features and genuine support without the headaches.

great! no need for the other expensive apps. Just the order tracking portion of this app is worthwhile already. The other parts of this app is a perk!

The nice people in customer support will really look after you and make sure everything is working and looking like it should.

It's a mystery why bulk discounts isn't a standard feature on Shopify but luckily this app does the job.