Ovaterra
United States
Reviews (4)
Jaden W. our customer support agent: was informed and gracious! He went above and beyond the call of duty to help extricate and provide historical information that was needed for a time sensitive matter to our company/store.
Developer reply ·
Thank you so much for this! Jaden will be thrilled to hear the kind words. We know how much it matters when something is both time-sensitive and important to your business, and we're really glad he was able to come through for you. That's exactly the kind of support we want every merchant to experience with Recharge.
We are still a new user of Emotive, about 2 months in. Onboarding process was great, with a dedicated specialist who guided us through setup and our first broadcast based on best practices. Support after the onboarding period has been responsive. UI could be a bit more intuitive, but it works. Attribution is way too generous in my opinion, but we use other data sources, so not a huge issue. We haven't had a ton of experience with canned responses and "shopping experts" (I believe that's what they call the human team that does basic message triage - one of the main reasons we went with Emotive over other service providers), so I can't comment on that aspect.
Trying to get a hold of the Mothership Connect help team. I submitted a ticket from their website and sent emails to support@mothership.fm last week but haven't heard back from anyone. Need to figure out why a supplier's (in-stock) product is shown as OOS and a few other things that are holding up our product launch. If someone on the help team sees this, please get back to me. Thanks!
