Recharge Subscriptions App

Love the tracking capability. It's also easy to provision our subscriptions and tiers for the subscriptions.

Once I was able to speak with a human I was able to get my issue resolved. Sterling was very helpful in figuring out why my automatic discounts weren’t working. I appreciated their help tremendously!

Eduardo, was a great help in solving some platform issues quickly and kept us updated at every step while the tech team got everything sorted.

Some of the best customer experience I've ever received. Props to their team for helping us through a complex issue and sticking with us every step of the way!

Had a wonderful experience working with Roberto Schmidt during the Recharge -> Shopify migration. We spoke in a pre-migration meeting and he was able to walk me through every nuance and identify every scenario that could possibly go wrong while reassuring me that they have protocols in place for all of those. We performed some testing together and saw that the results were what we expected and he finished the full migration on the following Monday. Throughout the process he has done a very good job at responding to questions and keeping us informed on what is going on. I don't think this migration would have been this smooth with anyone else.

With great support from Arlon, we built a unique subscription model from scratch.

Fast and easy. Very responsive. Thank you!

Ive been very satisfied with how helpful the Recharge team has been. I especially appreciate the complimentary strategy sessions with team members like Sean and Ben who have helped to optimize the value we get out of Recharge. It feels like Recharge is a true partner, not just a software we are paying for.

The Customer Service is outstanding! I'm typically not a tech-savvy person, but one of your Customer Service Reps (Jack G.) made getting our merchant services migration simple to understand. That combined with his personal help allowed us to achieve the task with minimal 'discomfort.' Thanks!

Very helpful!

Darius has been really helpful with our subscription migration planning. Highly recommend recharge. Chris

Very helpful and supported me through the issue faced

Clar was SO helpful in building an automated flow with me. Although it seemed straightforward what I was asking for, it was very fiddly to build. But Clar remained patient throughout and continued to help support me from Live chat to email. Thank you :)

We have a great experience with Recharge so far: responsive CSM and support, new features and QoL improvements pop up from time to time Definitely recommend!

Great support team, issues were handled very fast and with clear communication.

Market leader for a reason! We finally migrated to Recharge after using a different subscription app.. The team at Recharge helped with the migration and carefully guided us through the process. We are really happy with Recharge.

We recently migrated our subscription program to Recharge, and the experience was smooth from start to finish. Arlon, from the Implementations team, was responsive, patient, and genuinely helpful at every step — answering our questions quickly and making sure we felt confident in the accuracy of our data before going live. What we appreciated most was how proactive and transparent he was throughout the process. Whenever we raised a question, he took the time to explain things clearly rather than just giving a quick fix, which made the whole process feel collaborative rather than transactional. We'd recommend Recharge to any merchant looking for a subscription platform backed by an implementations team that actually cares about getting things right.

This app is great addition to our website, and the support team was incredible! Arlon helped nuture the entire process of getting our subscription and bundles set up. He was so helpful, organized and made our launch go so smoothly!

Super helpful. Nikola C is one of the most helpful support persons and took the time to answer all of my questions.

Some of the decision and migration actions are less than friendly and the decision force my had. But over all the system is ok. It does the work I need and the Support Team is very friendly and willing to work with me to fully resolve my issues, few they may be.

Arlon was super patient and helpful setting up the Recharge App and data migration with me. He spent a lot of time explaining everything, made sure to keep the project moving, but also showed me how to manage everything myself so that I'd be set up well for the future. Thanks Arlon!

Not a very good experience using this app. there are better options available.

Vuk K. was very helpful, providing clear information with regards to a customer's orders.

Very professional and good experience with the Recharge service

Alif is very friendly and informative!

Very helpful. Answered all of my questions and worked with me to resolve the issue.

SUPER helpful rep!

Vuk from with Recharge Support was very helpful.

Recharge is a real game-changer! With Recharge, we have everything we need for a proper subscription model. The customer support is also really quick, friendly and helpful. Highly recommended!

Alif in support was excellent, very speedy and very helpful!

We love this app. And the tech support is excellent. Thank you!

Great app for managing subscriptions on Shopify. It's straightforward to use, and their support team is fast, friendly, and very helpful in getting everything set up properly. 5 stars!

Customer service very good but app not brilliant, Very poor customer experience (our customers).

Always very supportive! Thanks to Alif today for the very detailed and understanding explanation.

Support was fast and the response was in-depth and exactly what I needed. Very happy!

Recharge has been a stalwart partner, always ready to work with us to find solutions for custom setups and consistently prompt in their responses to tickets.

Nikola was really helpful

Always appreciate the support from the Recharge live chat! Thanks to Alif for stepping in and helping swiftly with a range of queries

Amazing customer service! I got help I needed within minutes and the platform is super intuitive.

Great customer service thank you

So responsive and helpful beyond their remit!

Darius J helped me locate my privacy policy, which due to a couple of plugins was not in the obvious place. The help was quick, timely, and polite, thank you!!

Platform working really well for us. The portal is packed with data. Their customer support is also excellent (thanks Nikola).

Genuinely impressive app, and equally impressive support team behind it. Leading up to our launch we had a really tricky case we were trying to accomplish and their whole team got behind us to help track down a solution. Highly recommend Recharge to anyone working with bundles or subscriptions (or both!).

Clar was ver helpful and quick!!

5 stars! Malik was a wonderful help. Very fast and friendly. Thanks for everything!

Vuk was very helpful and friendly! Helped resolve my outstanding issues

Agent is helpful.

Pierre offered exceptional help when I ran into an issue with prepaid subscriptions. He clearly understood the problem and provided responses that helped me address the root cause. Thanks, Pierre!

Perfect for our business needs and technical/account support are attentive and extremely helpful. They guided us through a complex platform change seamlessly.

Zachary was amazing and super helpful. Great customer service.

Quick, friendly and helpful service :)

Support has been very responsive and helpful. Recommend them with both hands!

The service itself is a bit clunky in that reporting requires a bit of learning curve and there is no reporting automation as far as I know, but on the plus side the core functionality works and their support team is responsive, personable, and very helpful!

Sterling L. with customer service has spent so much time helping me get everything set up correctly! Recharge is truly a great product with great people!

Once again, great service from Nikola answering all my questions very quick! Thank you Nikola!

Vuk K especially is very good in customer service

Great app and amazing support

to be honest, I had become discouraged about reaching out to Recharge Support because my previous experiences hadn't been very helpful. However, working with Juan completely changed that. He went above and beyond to assist me, demonstrating incredible patience while explaining every one of my questions in a way that was easy to understand. He never made me feel rushed and took the time to ensure I fully understood the solutions and best practices. What impressed me the most was his efficiency. He resolved my inquiries quickly while still providing thorough explanations, making the entire experience seamless and genuinely enjoyable.

Fantastic help and support. Shout out Vuk, he's a real bro and I wish him great fortune.

Zachary was exceptionally helpful and responsive! This has been our smoothest launch yet! Thank you so much

Kellay is a superstar! I was going to give up hope but she patiently guided me to the answers and results I needed! Thank you times a million!!

Kellay was absolutely awesome! I was under a crazy deadline and Kellay let me know clearly that she could not guarantee that it would be fixed... and then went above and beyond to get it done ASAP. This is the type of service that makes me a raving, loyal customer.... THANK YOU!!!!

perfect thank u

Bryan was super helpful - clear and kind.

Vuk was super helpful in finding a quick resolution!

Loving Recharge and Arlon was meticulous, great to work with and would highly recommend!

Overall I am really happy with Recharge's support. Today the team member did a great job looking into my query, professionally responding with all the necessary information and fixing the problem. Was very helpful. Compared to other software, recharge's support is quite good.

Highly recommend this app for anyone running an ecommerce store. The CSMs and the Support Team, especially Jake are top notch! The team is highly responsive and proactive to get you setup for success.

fast and helpful support

Milutin was very helpful and kind in finding an easy way to complete a task

Very helpful and knowledgeable.

Malik was super helpful. He was able to answer my question without a ticket and went above and beyond to answer additional questions. Thank you so much!

Great customer support by Vuk K.

I had a great experience with Thomas J from Recharge Technical Support. He was quick to respond and went above and beyond to help me.