Superguns
United Kingdom
Reviews (6)
Unfortunately I've had to remove some stars, due to the dishonesty of the developers. They originally promised us early adopters that it would be free forever, for our initial support. Now, around a year later, the app has grown with a significant increase in users and ratings, they have completely gone back on their word and are demanding monthly payment (even after I sent them screenshots to show their original agreement). - Very disappointing, as I based my decision to use their product and invested time setting everything up, on those original terms. - It's an otherwise good app and does what I require reasonably well. But not having trust in the development team is a major concern and leaves a very bad feeling.
Developer reply ·
We understand you're frustrated, but we want to clarify that we never promised "free forever." It's disappointing that you've interpreted our updates this way, especially considering you've been using the app for 10 months and saved thousands of dollars in the process. As the app has evolved and improved, so too has the need for a sustainable & affordable pricing model. Our chat team has assisted you with all your questions and provided clarifications via live chat, but you continue to request lifetime free access, which isn’t feasible. Creating, maintaining, and updating software requires a dedicated team and involves ongoing technical costs to ensure sustainability and continuous improvement. We value your feedback and regret if our pricing changes have disappointed you. We’ve worked really hard to create something valuable, and your review undermines that effort. Our goal has always been to deliver meaningful value, and we hope you understand our commitment to providing continuous support and improvements through a sustainable model.
So far so good! Great app, with even better support who guided me through the process!
So far, so good! App works well, clean and easy to use interface and customer support is excellent! Particular thanks to Julia :)
Great app with even better customer support! Nouhaila was very helpful correcting a few integration issues. App deserving of it's 5 star rating!
Outstanding customer service by Sherwin! Surprisingly good in fact! Fast responses and fixed my issues in no time at all! Highly recommended!
I couldn't leave anything less than 5 stars for this app! Works really well with my store and matches with the existing layout perfectly :) Customer support is also excellent! Ohad was a great guy deal with and addressed all my concerns quickly and professionally. There is only one possible issue that I would mention, depending upon your business type. Their standard pricing structure can be problematic if the products that you sell, naturally sell with lots of related accessories as standard, as it puts you into the higher pricing category right away (since much of it will be considered revenue generated by Zoorix). At least in my case, I already sold over $800 worth of related items, as buyers of my main products require them. Overall though, it's a great tool with great customer service. I highly recommend that you give it a try!
Developer reply ·
Thank you so much for sharing this wonderful review, highly appreciated! 🙏 💐💐 It's our pleasure to help with any questions and requests! 🤗🤗🤗 Regarding the pricing, when you win we win, so in case our default pricing is not ideal for your store, we are always happy to think together and find the right pricing structure that works best for you! 🙌🙌
