QuickBooks Online

Sam is helping me work through a deposit payout that keeps getting a error message. it is an unusual in that there are over 300 transactions associated with the payout. I am confident he will find a solution

Quickbooks is unmatched in customer support and integrations with other commerce apps like shopify. David and all of the customer service team gets the job done every time!

So far a big improvement on QB desktop! It does have allot going on and can seem complicated. Staff have been very helpful though, including Je, and always quick to reply.

Sam was very helpful! 10/10

Super quick and friendly help! I explained the problem and had it resolved within minutes. Great experience. I’d definitely recommend Sam.

Katie from the Connector Team was super helpful and patient with me. she was friendly and answered all my questions.

Very satisfied with the assistance I received today from Rods, regarding the Shopify Connector app. Not very satisfied with the app after the updates made, but hoping they continue to make improvements. Always happy to speak to a helpful and friendly support agent

Great customer support. Chelle answer all our questions to update connectors to shopify.

Excellent support from Rods on the QuickBooks Connector team! He was patient, knowledgeable, and genuinely committed to helping us resolve a complicated Shopify integration issue. He walked through multiple tests with us, helped identify a working solution, and escalated the remaining issue to engineering for follow-up. We're not quite finished with the integration, but Rods made excellent progress and provided outstanding customer service. It's refreshing to work with someone who takes ownership of a problem and follows through. Thank you, Rods!

The connector works well. Our business stretches the limits of Shopify so we expected some challenges with the QBO integration. Samantha did an excellent job and gave us the guidance we needed. Nice work!

I have used Quickbooks Online for years, but have never integrated our Shopify account. The process was pretty seamless, but where the service really shined was with the support staff. Jenny was incredibly helpful and took her time with me. We were able to communicate via chat for about 2 hours while she answered all of my questions and concerns. By the end of our session I left feeling more confident about the connector and the role it would serve for our business model. I am hoping this Connection is going to make a world of difference in boosting our efficiency. Thank you, Jenny for your patience and great communication!!

Great support from Maycel. We contacted the QuickBooks Connector team after the upgrade to the new connector and Maycel was quick, patient and precise: she went through each issue with us, opened a ticket for the development team and kept everything clear. The connector itself syncs our Shopify orders reliably (amounts and dates match Shopify to the cent), but for an Italian company selling across the EU there are still gaps: VAT codes on discount lines, 25% VAT rates matched to the wrong country, no class mapping yet, and no buyer name on receipts when customer tracking is off. The support experience made the difference.

Used this for years. The new version broke it. The recent update rebuilt the integration and it's a step backwards for us. It created its own income and fee accounts instead of using ours, so our Shopify revenue is now split across two accounts in the middle of our fiscal year. Every sale comes in under a generic "Shopify customer" with a generic "Shopify sales item", so customer names and products are gone from our books. You can't choose between invoice and sales receipt anymore, the dropdown has one option. Worst part: sales tax isn't applied automatically. Every line of every order shows an empty tax field you have to fill in manually, or the transaction won't confirm. We have 41 orders sitting in review. In December we get over 800. That math doesn't work. And "add transactions automatically" is ON by default, so all of this would have posted straight into our books if we hadn't caught it. We're heading into our busiest season and now looking at other accounting software.

Vinny was very helpful and genuinely tried his best to resolve my issue. Although the problem has not been fully resolved yet, I really appreciate his patience, effort, and willingness to help throughout the process.

Works well with a couple glitches around deposit matching. 5 stars for Ruth - she has helped me get a workaround for those issues.

Since the update they really dropped the ball... making everything so difficult for a month now. The app was perfect and they bricked it... We have to do so much manually it just makes no sense, can't imagine an even bigger company then ours. Hope they fix it soon.

Valerie was able to guide me through and unfortunately their is a pending change required in the software to fix my intergration and will Notify me once the change is made. Thank you

Sherwin was extremely helpful. Providing guidance and walking me through resolving my issues

Zero notice of the upgrade, and removing the old Onesaas and now its botched all my accounts. No invoices only sales receipts. Zero value sales are not sent to quickbooks. Worse is that our zero rated sales are all entering as standard rated! Why have you changed it!!!

Chelle was very good and responsive. Thanks!

I have the worst experience with their customer service for the bugs. Suddenly, they updated the app and now app is creating duplicate invoice numbers which is a big risk to the business but non-existential support. With the new update, app starts breaking, bugs, incorrect data and wrong invoicing. time to switch to another app.

Maycel has really spent a lot of time trying to help with issue today - thank you

Great help from JEBRAN, he helped me through all of my issues and took all the time to support my needs.

Valerie was really helpful and was very patient with my questions.

Had missing sales transactions for the last three months which I could not post manually as well. Chelle was super quick and helpful! Great support!

Nous avons été rapidement pris en charge par Ivy pour la résolution d'un problème de taxes liée a la nouvel intégration. Un enjeu de comptabilisation des remboursements ainsi que des paiement faits par shop cash demeure en traitement par l'équipe. Je suis quand même satisfait de la rapidité et la courtoisie avec laquelle j'ai été pris en charge.

Had some issues migrating to the new Connector app from the old, Sam jumped onto the live chat and it was sorted in about 10 minutes, super fast response and fixed on the first contact.

Ruth was great, super quick responses :)

Valerie was really helpful in getting the new Shopify connector set up. I had a lot of questions and she was very patient and knowledgeable in helping me understand and resolve my queries. Thank you!

Sam was great!

Sherwin was really helpful with my new Shopify Connect Intergration! Great service

I agree, the integration has really messed up my business account. However, Vinny was able to answer all my question and resolve the issue.

we have had a fair few issues with the new integration upgrade which isn't great at all so have contacted quickbooks a few times with various issues. This time round, Jeb was our contact, he was quick and efficient and explained the issue quickly and honestly unlike some of the other contacts we have had who have not helped at all. Thank you Jed, the stars are all for your service not the upgraded app

TERRIBLE new integration

Thank you so much to Sam for all your help. I am completely new to this and had no idea what i was doing. Sam was extremely patient and guided me through each step.

Finally got some assistance from quickbooks thanks to Hensleigh who fixed my problem! Thank you so much Hensleigh! Seriously so happy to have my problem corrected after 8 months.

The app is missing some key details for personalization as other users have expressed. There was an issue with how discounts were being accounted for in relation to the net amount for transactions. I was unable to resolve it myself, but luckily Francis from the support team was super helpful. Issue was resolved within the same day!

Shopify transactions not syncing due to tax selection issue. Hopefully this will be fix asap as it had delayed posting transactions since 07/30/2026. One and half month now. Thank you.

quick books is fine but the new connector and even the old one is absolutely horrible with the new connector they have change things that we had to do wit the old one to make it work and now we have to re vamp how we do everything from deposits to adding product they have essentially added a tonne of work I would drop quickbooks in a hot minute but there is so much work to do if we change the connector app SUCKS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Realised my data was not being synced and whilst fumbling through setting up the new app, assistance was provided by Nick via chat... 10/10... Thank you

Jasmin helped and guided me to the best of her knowledge which helped me understand the connector app beautifully she is a good agent Thanks Jasmin

Mon service avec Jasmin a été super merci pour ton accompagnement

I had Ivy from Quickbooks help me, Ivy was great, I am however disappointed with the new Shopify Connect integration as its not working as well as the old one.

I've been using quickbooks for years and really only have issues when trying to avail of the AI or automation - as long as you keep it manual, Quickbooks is an excellent product. Not fully on board with automating it. The support team is excellent however, especially Chelle! I've dealt with a lot of QBO support over the years and she was by far the most attentive and helpful individual I've encountered.

Poor, they keep changing things without ever asking if anyone wanted the change, recently the app integration removed ability to pull across transactions as invoices, didn't leave it as an option, and completely changed how we had to do accounting overnight which we're having to still figure out now, so thinking best to leave them. You go to complain and it's oh we can't take your complaint got to go to this other company so we said ok fine lets just complain directly to you then, oh no can't do that there's this 3rd company you got to complain to. How about I don't complain and vote with the wallet then and leave you?

WHY did you guys have to change this connector? It's super restrictive, I can't choose the type of transaction (sales receipt vs Invoice), it created a bunch of items and messed the chart of accounts unnecessarily. Absolutely hate it!

Like others, cannot sync the sales correctly Shopify created a bunch of tax codes creating a mess in QBO Why change something that is perfectly working? Really disappointed on the last updates from QBO

Like others here, we have had a terrible time with the new Shopify integration and Quickbooks support, which seems to have been overwhelmed. We have completely lost the connection with one of our stores and the other two still aren't functioning after several days and repeated requests for help. Even if we can get it to work it looks clunky and unhelpful.

Fantastic support from Valerie, thanks so much! Laid out our next steps in a clear, concise manner, helping us to resolve the issue we're having. Thanks again!

I am also experiencing significant issues since the forced migration to the new connector. Apart from lacking the most basic functionality that the previous connector offered seamlessly, ie ability to distinguish transactions by class and different payment methods, it has a issue posting items with Shipping citing inactive codes (which they are not) that no one seems to be able to resolve and it is not recognising different vat types either. I have spent hours on chats for about 10 days now and am no further forward, if anyone has encountered similar issues and has managed to resolve them I would be grateful for their advice

I am struggling with syncing orders and products after the update. Products are not syncing at all. Orders are syncing but as sales receipts rather than invoices which is a problem for us. I need help. I later chatted with Chelle who heared all my concerns and reassured me that the issues will be fixed

Chelle was very helpful. But the poor score is for QBO which has wasted so much time in my life from integration app changes without consultation.

Nick was kind, quick & helpful.

Excellent support from "Sam" ! He was very patient, professional, and thorough in assisting us with our QuickBooks–Shopify Connector concerns. He carefully reviewed the information we provided, clearly explained the integration workflow, and made sure our unresolved concerns were properly escalated for further investigation. Sam was responsive and helpful throughout the entire process. Thank you, Sam, for the excellent assistance!

Sam from QuickBooks held us today to sort it. Thank you!

Sam understood our issues, and explain it in simple terms, one issue requires development work, so hopefully it will be sorted soon.

Finally a person that could help - shout-out Sam

(We've used this for YEARS, not 4 hours!!!) This app stopped syncing our Shopify transactions into QuickBooks Online after August 31, and like others it just takes me to a broken Shopify Integration configuration panel in QuickBooks Online when I try to open the app. Our Shopify-QuickBooks integration previously broke in April when they auto-upgraded us to a new connector app that required us to manually review every single $*%@$ transaction!

Shopify Connector Update Error - Campnsea Hi Intuit Team, During the app update for our account (Campnsea), we are stuck on "PROCESSING: We're updating your Shopify Connector app". Clicking "Edit settings" or "Review your app settings" immediately throws a "Something went wrong - Try again later" error. We cannot complete or configure the connector settings at all. Please clear this stuck update state on your backend.

I had an excellent experience with QuickBooks Online chat support, and I especially want to recognize Francis for the outstanding assistance he provided. He was incredibly patient, knowledgeable, and thorough, taking the time to understand the issue and walk me through everything step by step until it was completely resolved. What stood out most was that Francis never made the process feel rushed. He stayed engaged, clearly explained what we were doing and why, and made sure everything was working properly before we finished. That level of customer service is greatly appreciated, especially when dealing with something as important as your business finances. Francis is an exceptional representative of the QuickBooks team and deserves recognition for going above and beyond. Thank you for making what could have been a frustrating experience an extremely positive one!

Appreciated Vinny's help with an integration issue. Things do break some but support is very responsive

After update the integration stopped working, orders are not synchronizing from shopify to quickbooks anymore. a real headache!

Why?? Why did they make us change to this broken app? The OneSaas app worked perfectly. This new app is complete garbage. PLEASE BRING BACK TO OLD APP!!!

Nick was very helpful and understanding. Hopefully the issue is fixed.

The new "upgraded" connector has more limitations than features. It has completely messed up with our accounts and we had to revert all sales receipts that it auto-posted into Quickbooks. We have now made decision to stop syncing which left us with no sales imported into Quickbooks since 2nd September. Please revert to original app or fix the new one asap! I have already spoken to one of your experts who informed me that the new app is still in development... how can an app be launched without months of testing and answering feedback from users???

Super! Quand j'ai un problème, je contacte l'équipe et on m'aide toujours avec beaucoup de patience et enthousiasme! Particulièrement FRANCIS, qui m'a vraiment aidé avec une belle attitude!

Sam m'a aidé avec mes factures non catégorisées un tres bon service merci beaucoup trés poli aussi

Poor execution on the "upgraded" app. It no longer syncs orders from Shopify and is unreliable. We were seamlessly syncing orders for 3 years via SKU mapping and now this feature is no longer available. Do not use this app, signed a sincerely disappointed customer!

New integration broke everything - Customer Service is solid and helped fix things. When this works it is great.

I had an issue and contacted via Chat and was helped by Sherwin and able to resolve my issue

Amir is very helpful with the Shopify QB integration

This app is terrible, really bad transition to completely new accounting system. Do not recommend using Quickbooks and we are seriously considering switching if people have recommendations. EDIT: we have now had to transition, and this app is worse than expected. It is likely going to require us to hire outside accounting help to handle the additional accounting and reporting burden this app requires.

March 3, 2025: Absolutely happy with the service. Nick was incredibly helpful, and everything worked perfectly! Update – September 3, 2026: Unfortunately, things have taken a complete turn. Everything was working 100% with no issues—until an update was implemented that clearly seems not to have been properly beta tested. Now, nothing is working the way it should, and the update has caused more problems than it solved. Extremely frustrating and disappointing. FFS!

Beware of this connector, they just randomly integrated us and it changed GL accounts and the functionality was severely reduced. The features are not the same and it will not even create invoices! No advance warning, no advance details and the mapping features are not even close to the previous app functionality!

If there was another option i would use it. Unfortunately QBO is the only accounting software that syncs with Shopify. Customer service is generally terrible. Mostly they close the chat and leave you to explain the same thing to another rep for another 15 mins. Some features are very stupid. You cannot send statements to more than 50 customers at a time? Stupid. Often it will sync duplicated customer details so you will have to reach out to the admin team to delete and resync individual invoices which again takes too long as the teams priority is giving nice fluffy responses first, then doing the job!!!!!!! Frustrating. I find myself having to chat with the QBO team WAY more than i Should for what is a very limited use of there software. I need to sync and send statements, thats pretty much it. Why do i always spend so much time with your support team for something so basic??? And no, the customer information been synced is not any different.

Quick response and support from David on chat. Identified my set up issue immediately. Thanks again!! Ben helped on a second issue and was also very quick and helpful Update: I've now use the app for 2.5 years and have been happy with the quick support. Sherwin was able to provide quick answers to my questions today Update: Sept 3, 2026 - New integration isn't working. Very frustrating

New integration does not work. Why Am I having to now select taxes for every single entry before it will sync? Even When doing so some still wont sync and I get different error codes. Seems super glitchy and time consuming now. Very dissapointed

Our integration stopped working completely on September 1 and it is causing a lot of problems for our business and customers. This is not a reliable integration.

Very good support from Jasmin on the new QB Shopify plug

SHERWIN gave an excellent support to resolve some sync errors.

Update: I built my own Sales Receipt automation using Zapier as this app is now completely useless. I'm gutted. They completely destroyed the app. It used to auto-sync my Sales Receipts from Shopify to Quickbooks, but now it doesn't and support have even admitted functionality has been reduced since this new update. VAT doesn't sync properly, the shipping line item doesn't pull across correctly and receipts are not auto-created. Was on to support for 5 hours and it remains completely unresolved - they are just using AI to repeat back what you've said. Such a shame as it was all working fine and has now caused mayhem within my business. This is the problem with relying on third party app (and a warning to others) - things get updated/changed for the sake of it (without notifying the customers) and it causes major issues - as per other recent reviews have mentioned. We now have to look at getting developers in to revert back to the old way. Might have to delete the app. I've requested it to be escalated but not heard back. Please email me: elliot@tradewarehouse.co.uk

Juliet was very patient and professional. She tried to help, however she had to pass on to the engineers, so now I'm still waiting. It's been a few days since my orders in Shopify have stopped syncing in quickbooks and invoices are not created. I cannot access OneSaas to see any errors.

Hi Intuit Support Team, We are experiencing severe synchronization issues with the official QuickBooks Online app for our Shopify store (FAWAAH), which handles over 1,000 monthly orders. Following a recent update, the automated mapping stopped working correctly: Missing SKU Auto-Matching: Orders are no longer matching existing QuickBooks items by SKU automatically. Instead, all line items default to "Shopify sales item," forcing manual matching under "Integration transactions" for every order. Missing SKU Options in Settings: In the app settings under "Items," enabling "Product tracking" does not display any options to select or force matching by SKU. Broken Payment Gateway Mapping: Payment methods (e.g., MyFatoorah, Tabby, Cash) are no longer routing payouts automatically to their respective QuickBooks accounts as they previously did. Manually matching thousands of line items across 1,000+ orders is unfeasible. Please help us repair our integration mapping state, re-enable automatic SKU matching, and restore payment gateway routing without duplicating historical transactions. Thank you.

Valerie was a great help and made everything easier

Like everyone says, this app worked, and now it doesn't. I tried to contact customer service, just to be told to contact the app developers. When I tried to find out how to contact the app developers, I reached the same site I was on previously. I can accept a company making mistakes, but I cannot accept a company basically gaslighting its customers (I know that sounds like an exaggeration, but it really isn't). If you don't work with them yet, do yourself a favour and don't start! I'm unfortunately stuck in a position where I need to stay with them until I get up and running with a different service. Don't make a mistake and choose QB Online! I promise you'll regret it.

UPDATED: Spoke with Sam today about the connector app, and he was incredibly patient and helpful in resolving my issue. Thank you to Sam! UPDATED: The onesaas shopify connector app used to be seamless until they had an "upgrade". Although there are definitely some issues with it, the customer support they provide is top notch. Jasmin went out of her way and even offered to stay after her shift to help me with some sync issues. If I had to choose an app with problems that had great customer support versus an app that worked well but had terrible customer support, I'd choose the former and would hope they all were as good at their job as Jasmin. Jasmin is a difference maker. Thank you! It does a fantastic job of helping me keep my invoicing, payments, and inventory in sync with my storefront and my accounting. Sherwin helped me to today with an issue that was solved professionally and quickly!

Chelle was very helpful in getting the answers that we needed.

Vinny did a great job reconnecting us to Quickbooks. Thank you Vinny!

Nick was amazing! Really went above and beyond to answer any questions I had

NICK helped me fix many quickbooks synchronization issues with our shopify account

Francis was quick to answer all of my questions and provide support, great experience.

Sudden change of integration app without any notice given to users, the old app works perfect but now everything is missing, tedious manual review individually and errors everywhere which requires contacting their support. It's understandable why their support takes a long time to respond.

I have been using QBO for a few years and just had an amazing experience while using the OneSaaS app to address a small issue with the syncing between QBO and Shopify. I managed to fix it easily enough, then a customer service person called Jasmin popped up on the chat tool. She asked if I needed help with anything else, as the initial problem was fixed, so I asked about a few of the syncing options in the OneSaaS app as they looked potentially useful but I didn't know much about them. Long story short, I now have the Shopify fees and refund receipts automatically syncing with QBO. These two things have caused me so much work to manually achieve over the years, so I am incredibly grateful to Jasmin for taking the time to explain how they worked and getting them set up for me - it will save me so much time! Jasmin, thank you for all your help, it is greatly appreciated! Update (27/08/26): I just had difficulty setting up the new QBs connect app. I used the chat tool and spoke to Vinny who was incredibly helpful. No way would I have been able to work out how to set the app up correctly if it was not for them. Thanks Vinny!

Genuine help and fast! Was struggling with setup and Sherwin had me sorted in a few minutes. Follow up help in 2026 - Jeb was polite and very helpful!

STOPPED WORKING. HARD TO GET SUPPORT. mid august it stop working. Tried to contact support took more than 2hr waiting to get connected and then they said wait for 24hr to re-sync if transaction appears in quickbook. If not then contact again to troubleshoot issue. This should not happen in first place if they do UPDATE right, even after breaking integration they don't contact customer to inform or any help. Even after they charged a lot every month for quickbook subscription.

Vinny has been very patient with me since the first chat. I am new to integrating shopify and QB and her support has helped me very much. I feel more confident I am categorizing and matching the transactions appropriately.

Sherwin was very helpful, thank you

Sam was helpful and did all what I needed. Thank you a lot, i believe I worked with Sam a lot of times and she was always able to help me 100% of the time.

Valerie was so helpful with getting Shopify connected. It has not all the way synced but she keeping an eye in it and I appreciate that so much. Great customer service.