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it's no exaggeration to say that there is almost 1-2 bugs in every function they promised. No wonder more and more brands are leaving this app. I've been used this app for 7 months now and discovered new bugs and glitches almost every month: 1. I did not received any payment for the first 2 months even though on the Canal backend, it said my Stripe was successfully connected. The support was unreachable and I had to contact Shopify for help and it even took over a week for Shopify to get connected with their support 2. I was unable to send an agreed proposal to a potential partner when the re-negotiating with them, making us look unprofessional and as a result we lost that potential lead forever 3. The inventory was incorrectly synched, resulting my listing unpublished in the partner's site. There were several products which we have sufficient inventory and set correctly on our Shopify backend. But when Canal synched them to the retail's end, they were out of stock and consequently unpublished on the partner's end. 4. Products selected in the proposal were missing after clicking the 'send' button. We selected over 50+ products to make a new proposal with higher commission to a partner. But when submitting the proposal, only 10 products was included in that proposal, making us look stupid and unreliable to the partner. This is the core function of this app and they should have get it right at the beginning. What's even ridiculous is that, 4 weeks has passed and they still cannot fix it. 5. Order was not synched to our Shopify backend. We received an email notification from the partner saying there was an order waiting to be shipped but this order was never synched to our Shopify backend. On time fulfilment is essential to sustain a good partnership as otherwise it would harm the shopper's experience and tarnish the partner's brand reputation. If we did not identify this issue, we would be framed as unreliable supplier by this app again. I know posting this probably won't help them improve as if they care, this app would not be this bad. So I am sharing my experience as a warning to the merchant community. Please do not install and let this app poison the relationship with your partners! They don't even deserve a 1 star.

This app / platform is a complete commercial fraud! The payment I received was never correct! I set a 30% discount price ( meaning the dropshipper would pay us 30% off our retail price ) but the payment I received was always 40% off! Their customer support is a joke! It's almost impossible to talk to a person. They tried to block your inquiries and get away with the mess they created with this stupid bot called Irene. But that's not the worse part! Their support Mark & Leah as well as the Supplier Operations agent Kim Antonio turned out to be my worst nightmares! I reported the wrong payment issue a week ago, providing all the screenshots and supporting documents, and they promised to look into the issue asap & keep me posted. Now it's been over a week, no updates at all and if I reach out again, they would just tell me to wait. Turns out their 'asap' means never:) So please dear Shopify Seller don't fall in this trap. Just look at the review of this app. If they are a legit business or give a sh*t about your business, their star rating won't be just 2.2!

We've tested several platforms like This Is Why I'm Broke, SUATMM & etc., and so far Grommet is the most small business friendly one to fast track the market validation. I would say they've gone beyond being just a platform. Actually they're more like a partner that always put your interest first: 1. A well thought out mechanism to nurture the growth: unlike other platforms which charge you upfront, they have this very healthy mechanism which place your products in prominent spot for 7 days for free to facilitate growth and then promote your items on commission to allow a mutual growth. Instead of launching as many products as possible each time, which makes more monetary sense to them, they control the number of products in each launch period to help you ensure you get the maximum exposure & traffic! 2. They set you up for success: along the way, Greg and his team have proactive provided lots of guides and tutorials to help me familiarise with and make the most of the platform. What's even better, they go the extra mile to provide the marketing materials! 3. Excellent support: their support is outstanding! Always responsive, patient and informative. And I really like that the team delivered the CS in a very human way instead of throwing your length confusing docs or chatting like a AI chatbot.

To Shopify management, Please fire the product team whoever developed this ridiculous app. It is completely useless and they're wasting the development resources. The email could only be sent to email subscriber, even for the abandon checkout, abandon cart & abandon product browse. Really? have you guys ever done a simple analysis to find out the percentage of people who ever abandon cart or checkout would subscribe to the email list? No mention a pivotal part of email marketing is to recall & win back churn customers.

I have experimented several SEO apps in the market and this is probably the best: 1. Multifunctional: it's an all rounded app that goes beyond image optimization. And it also provides a site audit that help you pinpoint where and how to improve your seo, saving your time and money to hire an expert or subscribe additional app 2. Handy to use: for coding muggle like me, this app is a life saver! As for most of the optimization, the only thing I need to do is just click the button and let the app do the magic. Take the image optimization as example, I dont need to manually optimize each one. The app has this wonderful auto pilot function that detect and optimze newly upload images, which saves me a lot of time 3. Excellent support: the support is very responsive and supportive to the issues. they even help me contact the theme dev. regarding one seo issue.

I really wish I could have read all these 1 star review before I made the purchase and I suggest you all do it pls, because all those 5 stars are probably fake from my experience: 1. The function itself did not work & they are making misleading claim and obvious violation of advertising law - THEY’RE GOOD AT MAKING MISLEADING CLAIM BUT A JOKE IN PRODUCT DESIGH: I was using their growth plan and according to the scheme, I am eligible to use the advanced language feature & auto detect & translate features. However, to use advanced language I have to set up sub folders in Shopify Market and doing so would disable the auto detect & translate feature. It’s really ridiculous to develop two features that clash with each other but to advertise publicly is so low even for them. - CANNOT TRANSLATE CHECKOUT PAGE: before making the payment, they promised they could achieve auto translate checkout steps. But the reality is if your customers check out with shopify pay, which most of the customers would, the page did not get translated - SLOW DOWN YOUR PAGE SPEED: my page speed drop from 89 to 83 after installing this app 2. The product experience is trash: - THIS IS NOT THE PLUG IN & GO APP YOU EXPECT: the setup is really confusing and cannot find a detailed step by step guide to explain how it works and how to set up. - POOR USER EXPERIENCE: the interface is also trash and not self-explanatory. I had to keep jumping back and forth to get just 1 setup done. 3. The only thing their customer support did was passively responding, lying or trying to passing the buck - EXTREMELY SLOW IN RESPOND: it took ages for the support to answer just a Yes or No question - ATTEMPT TO CLOSE MY CASE WITH LIES: I reached out to support on how to set up because this dump app make it extremely confusing. Probably trying to close the case asap, the support guy Bo lied and did not reveal all the steps needed to me at at the first place. He only told the truth after I confirmed with him several times - ALWAYS TRYING TO PASS THE BUCK: this app is a collection of bugs but every time I asked them to solve them, they were like ‘oh, shopify own the code, you should go ask shopify to deal with it’. Come on, I am paying you guys to do the auto translate, not shopify! If there is some technical problems between you and shopify, it should be you to reach shopify and get it fixed, not your customers! ------------ Regarding the misleading reply from Trancy: 1. Their support agent Bo, explained in details that setup sub folder on shopify would disable their geolocation app which is required by their auto language detect & translate features. But turn off sub folder would disable advanced language 2. if you cannot translate the checkout step, no matter the reason, you should not advertise and promise auto translate of checkout page 3. I already have more than 10 apps installed and my page speed score was 89 before installing this stupid app. But after installing this app, it was down to 83. This dump app alone slow me down by 6! And you told me it's normal? The biggest problem with this app is these dishonest guys denied every issues, blame their bug to shopify and tried to build a business on lies