Tipaw
Belgium
Reviews (6)
The installation process was surprisingly straightforward. Everything was up and running quickly and the switcher looked good right away without needing a lot of adjustments.
I’m extremely disappointed with the level of support provided by this company. For the second time, a visual element related to their widget has appeared unexpectedly and randomly on our website, severely disrupting the layout and directly affecting our user experience and sales performance. What’s even more frustrating is the lack of urgency on their side. This issue has now been live for nearly 48 hours, and we are still without a proper fix. Despite repeatedly flagging the problem and stressing how critical it is to our business, we’ve received no meaningful updates today, not even a basic acknowledgment or timeline. I’ve had to chase them multiple times, and each time I get the same vague response, with no real sign of progress. For a company offering tools that integrate directly into customer-facing websites, this level of support is unacceptable. Issues like this demand immediate attention, not delays stretching over several days with no communication. I’m honestly shocked by how unprofessional and unresponsive their support has been. If your website performance and reliability matter to you, I would strongly caution against relying on them.
Developer reply ·
I'm very sorry to hear about your experience. We understand how critical your site performance is and agree that timely, clear communication is essential. I’ve flagged your feedback for our leadership team so we can investigate what went wrong and ensure better follow-through. - Ty Bailey | VP of Services
I'm was really happy with the support team. Omri has always been very available and helpful. I also studied the different Apps and this one is definitely the best regarding the price you are paying for the quality you get. It also includes all needed integrations and custom developments if needed.
Developer reply ·
Hey Tipaw, Thank you for taking the time to compare and share this! Best value-for-money after looking at the alternatives is the kind of feedback that means the most to us. Omri will be glad to see it. Reach out anytime!
Impressive proactive support, rarely seen. Try it for yourself
Developer reply ·
Thank you for your kind words! 😊 We’re thrilled to hear you were impressed with our proactive support on the Synctrack PayPal Tracking Sync app. 🌟 Your recommendation means the world to us! If you need anything, our team is always here to assist. 🚀