Green Mountain Diapers

We have used this app for years. We feel it is a "must have" app. Without this app, customers lose their shopping cart if they switch devices prior to placing their order. This is NOT how all of the large online retailer websites function so, without the app, the customer wonders why their Shopify cart is "lost" when they switch devices or they allow someone else (i.e. a friend or family member) to log into their account. With the App installed, the shopping cart effectively stays with the respective Shopify Customer ACCOUNT rather than just being available on the DEVICE (i.e. iPhone, android, or laptop) that was used to add the product to the shopping cart.

We switched to Rapid Reviews after being on our previous Reviews App for about 5 years. The main reason for our switch was due to our previous review app becoming increasingly slower on both the admin panel and the customer facing reviews/questions sections. Additionally, when a major technical issue occurred within the old reviews app, it took a MINIMUM of 24 hours for their customer support to simply acknowledge our urgent email support request. Then, it took another 4-5 days for them to fix the major technical issue with their app. Even worse, the same issue occurred twice over the last 6 months, with both problems taking days to fix. Based on the above issues with our previous app, we started looking at other highly rated Shopify Review Apps and ultimately decided on Rapid Reviews for the following reasons: 1. William, the app developer is extremely knowledgable on the Shopify platform and is outstanding to work with. He has excellent communication skills and always gets back to us promptly when we have a question or a request. 2. Switching from our previous platform to Rapid Reviews was very straight forward. William really did all of the work. We did NOT have to export and re-import all of our reviews, media, and questions/answers from our old app to the Rapid Reviews platform. MOVING LARGE AMOUNTS OF DATA AND MEDIA IS PROBABLY THE MAIN REASON WHY MANY SHOPIFY WEBSITE OWNERS ARE HESITANT TO SWITCH REVIEW APPS. It seems like other review app developers make it VERY hard to switch to another review app. William seamlessly performed these critical transfer steps for us. 3. The Rapid Reviews app responds very quickly in both the Admin panel and on our website. We love this response and the fact that customers can word search all of the reviews and questions/answers sections quickly. Keyword search capability is very important to us and our customers. 4. Our Shopify Theme "Speed Score" is the highest it has been in years. This speed score increased immediately after switching to Rapid Reviews. We are not surprised since our previous review app was routinely taking 5 to 30 seconds to load reviews and perform search functions. Rapid Reviews really does load immediately. We are not surprised that this app has so many 5 Star reviews!

I needed a question answered regarding how the app works from the customer perspective. Support got back to me very promptly with the answer I needed. For the most part this app works very smoothly. One improvement I would like to see is faster searching in the review request queue. It takes a long time to get your search answer. Perhaps automatically archiving review requests after 3 months or so would clean up the queue to make searching faster. When I manually archive old review requests it does speed up searches, however this seems like an unnecessary task that I don't really have time or inclination to do.