POLLOX
United States
Reviews (2)
As a much needed update: Support reached out to me and informed me why my emails went unanswered. Lauralynn offered to set up a video chat where I was allowed to address any concerns and/or goals I wanted to achieve with the app and she was super transparent and 100% helpful! Her team was even able to go behind the scenes to complete a custom enhancement I really wanted to add. ————————— Initial Review: App is good but needed some help with the layout and structure -- customer service is unresponsive, even after multiple follow-ups :/
I used this app to add in a card customization options for products - I was having issues with visibility and customer service was able to pinpoint the issue and fix it within a couple of days. Would definitely recommend.
Developer reply ·
Hey there, thanks so much for the review; we're so happy to hear you're loving our app! We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
