Silver Fox Luxury LLC
United States
Reviews (3)
Wasted time designing a bunch of items I'm unable to order (no shipping to Hawaii though we're part of the US!). Incredibly disappointed! We are delighted to announce that we have expanded our shipping services to include Hawaii. You should have also received an email from us regarding this update. We sincerely appreciate your patience and understanding throughout this process. Rest assured, we remain committed to delivering premium quality products and exceptional service to both you and your customers. We hope that you continue to enjoy our services. Sincerely, Anton NovaTomato Team
Very smooth process and we are excited about adding skincare to our line of products! Will update after we receive our first order! UPDATE: BEAUTIFUL products and faster-than-expected delivery!! I can't say enough about this company (professional, incredibly responsive, beautiful work on incorporating our logo on the products, great line of products, fast delivery, reasonable shipping costs)- easily the BEST experience we've had with a vendor on Shopify! If you're looking for cosmetics or skincare, this IS THE ONE!
Developer reply ·
We are thrilled you have had a great experience so far! Our team is here to help you every step of the way. As always, if you need anything please don't hesitate to reach out to us via email or chat.
We have three problems with "Jetprint" so far: 1) The sample order we placed on 11/21 is still in production. 2) the TEST ORDER we placed using Shopify's TEST MODE on 11/27 was produced and shipped to our Non-Existent Customer. This after we contacted them to cancel this given that it was purchased while in TEST MODE. Meanwhile our sample, ordered a week before the Test Mode fiasco, is still "in production." 3) After not getting a response from them via email, we called the (415) 800-4813 phone number listed on their website and received neither answer nor option to leave a voicemail. This company has serious issues and should be removed from the Shopify platform.
Developer reply ·
Hello there, Sorry for the late reply and missing your call here. we've also replied to your mailbox about this one. The charge should be processed by our system automatially here, It's okay, we've got your requests, will arrange the refund for the test order ASAP, and check the status of your sample order immediately. Besides, we've sent a new email to you which contains the latest tracking info from DHL official, please have a check. We promise this misunderstanding won't happen again, will process the refund for you soon.