FSWERKS
United States
Reviews (5)
Doesn't support multiple stores... Makes you logout/Login to change stores... we have many Shopify stores and need to be able to quickly switch between them just like the Shopify app allows. And since this is messaging its even more crutial to have instant access to respond to customers - if we are not logged into the app with the correct store we wouldnt get the message... Fix this otherwise this is useless
Developer reply ·
Hey there, FSWERKS. Thanks for taking the time to leave us a review for Shopify Inbox. We've received a lot of feedback regarding this specific request, so I'm happy to add your feedback to the collection we've gathered for our Product Team. I'm happy to let you know that the team is aware of the value this specific feature would bring to Inbox. I can't comment on when such a feature may be released, but you can rest assured that your feedback has been passed along to the appropriate folks. Thanks again for your review. -Imogen, Shopify Support
Been using for many years... agree with others... we had a free forever plan for just 30 faq's... so they disable your faq's without notice and forcing you to upgrade to paid plan... sorry, but not a great way to do business, espcially with original users... will be deleting now
Developer reply ·
Hi FSWERKS! First of all, we can't help but mention that we are terribly sorry to learn that we have let you down. Your constructive criticism is fair and it will allow us the opportunity to improve and do better. We sincerely appreciate you bringing this matter to our attention and to the attention of other customers. We are always looking for ways to improve. Let us notice, please, that during the last week our dev team had been working hard to bring the missing FAQ data back to our customers' stores. We’d like to inform you that this process has been completed by now and your FAQ articles should be brought back to your store. You can contact our support team to receive all the information regarding the missing data back! Please, allow us another opportunity to show you a more enjoyable and pleasant experience. We truly value your business! In case there’s anything else we can assist you with-don’t hesitate to reach out to us further! Best regards, HelpCenter team
Running on multiple shopify stores now - They even linked under one login to make it easy to manage... They have a great support team to answer any questions you have... has LOTS of features and tweaks to adjust how it serves the results... Can also change the look of the whole interface with some CSS help from their team... Their AI adjusts the results the more people use the search to make it more and more relevant to increase the conversions. Looking forward to see how it works through the holiday seasons where we are sure to get more stats to review to help us tweak things even better.
SLOW... no options, and no stats... used twice and it was a nightmare, every time we had to turn on to test or turn off, had to wait like 30 mins for it to complete....much better ways to accomplish this by simple exports/imports using bulk edit tags etc... and did I mention SLOWWW. Heck I just noticed we been paying for this for years... heck I thought we cancelled it after the trial.. and its $20/month! It's not worth $2/month seriously... and did I mention SLOWWWWWWWWWWWWWWWWWWWWWWW? Will be removing now.
Developer reply ·
Sorry for your negative experience with our app. Appreciate the feedback however, we'll let the developers know to look into speeding up sync time.
Nov 2020: This use to work great... now had to disable since wasn't working and support didn't say any fix... now their app keeps stuck in a redirect loop when clicked... so unsure of the current problem but will check back in a few months to see if they get this fixed, but disabled for now since would show an error on the website and couldn't have that. Hope they can fix ==== Sept 2021 update... still not working... error on installed app of missing page, their app page from shopify when try to reinstall gives an error as well... so been paying for a year for a dead app.
