Shopify Inbox

This is good, requires a little learning. Would be great if it could take other actions additional to answering, for example, making a note on the order if it refers to one, or maybe a flow that takes the chat and emails it to increase exposure, particularly where answers can be harder.

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as a 17 year Shopify owner the app works great and does help our customers find what they are looking for. I am still programming it as we learn but all good news. We would like to add product photos to customers looking for a styles look. Thank you, Cristofer

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LE RISPOSTE SONO BEN STRUTTURATE E IN CASO DI NECESSITA IL MESSAGGIO IENE INITRATO ALLA PERSONA FISICA. MOLTO SODDISFATTA .

This app has the potential to be a useful tool but as forewarned, it can make mistakes, and it does. I have had to disable it due to repeated mistakes that have negatively impacted my bottom line.

good

So easy for my customers to message me and I love that it informs me immediately, unlike an email.

i am wondering if you review all our previous replys to clients and then use them as a guide for you AI RESPONSEs i hope so

Every store must have the shopify inbox app. it eliminates 80% of time spent answering customer questions, improves search and discovery, eliminates 80% of the time spent searching for things, and it should become the central point for interaction for everything as intelligence increases. I am improving it everyday as much as I can because it can handle queries beautifully. It used to be really bad, that's why i preffered to have it turned off for 2 years. Before, you would receive notification for a new chat long after the customer left the chat but now, they are instant.

I think it's a good tool for the job. I'm learning how to use it. Keep up the good work.

Still early days in the use and development process. Be great to have this connected up to our customer service email and a way for a conversation to convert into an email in our customer service email for further AI CRM training

This was better before the log in-button, now we can't answer any of our costumer's questions because they don't want to leave their email

As of Sept 21st, 2026, this app is f*****k now. They added and bright purple "sign in" button right in the customers faces which cannot be removed. This was working beautifully for years, now I spend time and search for another app.

How do I remove this piece of rubbish from my store? Sorry, I meant to say garbage from my store. Do you bother to test your apps at all, or are you so in love with AI that you think it doesn't matter. The developer has come back saying I can turn off this app anytime, which again isn't true. Cannot belive how sloppy these Shopify apps are becoming

This app has immense untapped potential, I just wish Shopify had reached out to Store Owners for understanding more about customer support. AI agent is great but without a way to handover the conversation to a human agent, I dont think there is a way I can use it 24x7. In fact, I have made the hard decision of turning it off completely. There is a report named Storefront agent conversations and feedback, even if there are negative feedbacks in the report - there is no way to pin point the conversation where customers have left the feedback, this is shocking. Whats the point of the report if we cant action on the insights. Please fix these things, open up the Inbox API, let store owners read through the conversations and make informed decisions based on insights derived from this support avenue. If not, whats the point of all this?

Bonjour, Le widget Chat de la boutique en ligne / Shopify Inbox affiche un bouton « Se connecter » avec une couleur violette imposée. Cette couleur ne respecte pas toujours l’identité visuelle des marques et peut nuire à la cohérence graphique d’une boutique. Nous avons besoin d’une option dans les réglages du chat permettant : - de choisir la couleur de fond du bouton ; - de choisir la couleur du texte ; - ou de masquer complètement le bouton. Les réglages visibles de l’embed ne proposent pas cette personnalisation, et le CSS personnalisé du thème ne peut pas atteindre le bouton puisqu’il se trouve dans un Shadow DOM. Même une surcharge JavaScript dans layout/theme.liquid ne permet pas de le modifier de manière fiable. Une option native de couleur ou de masquage serait importante pour préserver l’identité visuelle et l’intégrité des marques utilisant Shopify. Merci de transmettre cette demande à l’équipe produit concernée.

Das aktuelle Update ist für mich ein massiver Rückschritt. Besonders problematisch ist die neue Navigation. Kunden können sich nach bestimmten Aktionen bzw. Instant Answers nicht vernünftig zurück navigieren. Statt einer einfachen und erwartbaren „Zurück“-Funktion landet man teilweise in völlig unlogischen Zuständen oder bekommt erneut Aufforderungen zur Anmeldung angezeigt. Noch unverständlicher ist der auffällige „Anmelden“-Button im Chat-Header. Obwohl anonyme Chats aktiviert sind und eine Anmeldung für den normalen Chat überhaupt nicht erforderlich ist, wird dem Kunden dieser Button permanent angezeigt. Warum gibt es keine einfache Einstellung, mit der Händler diesen Anmeldebutton deaktivieren können? Genau solche Dinge erzeugen Reibung an einer Stelle, an der Kunden eigentlich schnell und unkompliziert Kontakt aufnehmen sollen.

The AI agent is horrible and cannot be turned off.

keep it up.

Have been using Shopify Inbox for years with no issues. The latest update is completely unusable. No way to customise the look of it properly, no back buttons for customers to return to, the design makes no sense and there is too much information to fill in, in order to start the chat. Customer contact has dropped close to zero after this update defeating the whole point of having the website chat. Please provide an option to revert back to the old version.

Me parece una app bastante funcional. Aun me falta explorar varios procesos de gestión. Pero hasta este momento, me ha agradado esta app. Gracias!

Bom dia, Muito bom, recomendo! Só tem um problema que encontrei. Quando o cliente pede o link do produtos no site e ele está ok para aparecer, o card, dentro do conversa não trás o link para o cliente abrir o produto no site. Já revi todas as configurações, o cad do produto aparece na conversa, mas sem link para o cliente clicar e ir para a página do produto no site. E está tudo configurado corretamente...

It's overkill for people to reach you... Turning it off.

Very pleasant and easy to use; the AI responses are scary accurate

Shopify Inbox should be connected to the major sales channels of Email, SMS, WhatsApp. This app isn't designed correctly because it should be integrated with the channels that Shopify Messaging is using. Ideally when you send a promotion, you can just allow customers to message you back and convert them directly in chat. The PMs here should look at how ManyChat works and build a more streamlined integration between Shopify Messaging and Inbox. This should also integrate with other sales channels like FB Messenger or IG DMs. There should be automation features where you can send leads to the cart directly from a DM.

If the customer sent a message without leaving an email or a phone number, we cannot follow up with the customer once he/she went offline. For this reason alone, I stopped using inbox. The problem above is solved on 26 Aug 2026. We are back on shopify inbox again. Just one thing, when the customer went offline, and received an email to view the converstaion, if the customer is using another device and click on view the converstation, he/she will not be able to see any previous messages. Not a big issue.

Hello, I would like to report an issue with the Shopify Inbox chat widget that started occurring after the latest app update. Issue Description: Device / Orientation: Mobile smartphones in portrait orientation. Behavior: When clicking the chat bubble icon to open the chat, the chat window does not open, and the chat bubble icon completely disappears from the screen. Theme: Taiga. Additional Details: The widget functions correctly on desktop, tablets, and smartphones in landscape mode. The issue appears to be related to how the iframe container height and responsive breakpoints are handled on mobile portrait view. Please forward this report to the Inbox development team so a patch or fix can be released.

has this app been fixed ? im not installing it until its fixed

The app is great it does what its meant to do and i am satisfied.

Customer Service is exceptional.

Overall, Shopify Inbox works pretty well and I’m happy with it. The main issue is the z-index/layering of the chat activation button. The chat button often overlaps or covers other important elements on the storefront, such as the cart drawer, Quick Add buttons, and email pop-up windows. It would be great if Shopify could provide better control over the chat button’s z-index or update its default layering behavior so it doesn’t interfere with other storefront elements. Everything else is pretty good — this is just a small but quite annoying UI issue that I hope can be improved in a future update.

The new AI version of this app is not as good as the previous version. Despite creating several custom FAQ answers detailing the store location and having it select the correct answer in the test feature, I can not get the AI to give the store address when asking from the customer side of the app.

1. Loading is far too slow! If the network is slightly worse, the loading speed is 3-5 times slower than the old version! 2. The FAQ section only appears when customer service agents are offline, rendering it practically useless; under normal circumstances, it merely displays static, meaningless product images. 3. The AI ​​chatbot fails to answer questions even when the relevant information exists in the Knowledge Base; it only responds if the details are explicitly described on the product page itself. This is extremely inconvenient for listing products via modular plugins. 4. It is no longer possible to customize the underlying behavior of the AI ​​chatbot (e.g., you cannot customize the automated response triggered when handing off the conversation to a human agent). 5. The inability to customize the AI's core logic means it acts foolishly when encountering unfamiliar questions and delivers stiff, unnatural responses; optimization relies entirely on Shopify code adjustments rather than allowing for direct customization of the AI's persona or behavior.

BLOCK SENDER FEATURE SORELY NEEDED. The same person spams me over and over and all Shopify Inbox lets you do is block the conversation. Absurdly useless!!!

Was a 1-star, edited back to 4-star! Shopify has fixed the customer log-in requirement! HURRAY! Now we have an option to collect Name & Email only. This is a great move Shopify. Only room for improvement would be handoff from AI agent to Human, we turned it off only due to not knowing what the agent was up to - otherwise it actually did everything great.