Vexilar
United States
Reviews (1)
Doesnt install. Have tried on numerous browsers and many attempts. The app installed once and timed out over and over and over again, so I uninstalled it. Since then, it continues to not install across Firefox, IE, Safari, and Edge. Across 4 different storefronts. I wish I could contact you but again the APP DOESNT SHOW UP. DROP ME AN EMAIL I CAN CONTACT AND ID BE HAPPY TO TRY AND WORK THIS OUT. They fixed the problem they claimed in their response, for about 3 days and now again this app won't load on Safari or Edge. Businesses don't have time for apps that don't open. FINAL UPDATE: I have tried this app two or three more times after the claimed "fix". I was happy this morning because it was actually working for the first time in three weeks and I thought it could be a solution for our store. But I came back this afternoon and now the app times out again. I have tried to enter it 4 different ways. Impossible. I have been a Shopify user for 10 years and this is the worst UI I have ever run into. Yes, app store reviews "aren't designed for technical troubleshooting," but this is beyond that. Other Shopify stores should know that you are frauds. Develop a better app and you wouldn't have reviews like this.
Developer reply ·
We are genuinely sorry to see that you are still frustrated. As a team, we take immense pride in our app and our customer service, which is why we take your accusations seriously. Over the past three weeks, we have sent you multiple emails offering 1-on-1 support, screen shares, and guided walkthroughs to figure out exactly what is happening on your end. Unfortunately, we have not received a single reply to any of our outreach. Our server logs confirm that the app is actively loading and functioning on your store without timing out, which points to a localized issue (such as a browser extension conflict or an incomplete setup step). However, without your willingness to communicate with us outside of App Store reviews, it is impossible for us to diagnose or fix a localized issue on your specific machine. We remain fully committed to supporting our merchants, but we need two-way communication to do so. We wish you the absolute best with your business going forward.
