MIRA Y MANO
Saudi Arabia
Reviews (5)
It has been now 2 month going back and forth with them and still the system is not working properly. We are even feeling they are using us as an experiment for their unfinished product. We invested a lot on this system and I think it’s a loss for the company! Stay away from this solution for now, they are not ready! 2 Jul 2025: after troubleshooting their issues with us and using all the labels we bought for that purpose they are asking us to buy the labels again to continue troubleshooting in the hopes it will work. Such a shame! Stay away from this app!
Developer reply ·
Thank you for providing your feedback and letting us know about this issue. We apologize that your experience with the integration didn't meet your expectations. Our customers' happiness is always our highest priority. We will be in contact with you to resolve any concerns you have. 2 Jul 2025: Thank you for sharing your feedback. We’re genuinely sorry that our solution did not meet your expectations despite our best efforts. Over the past year, we worked hard to resolve every concern you raised, including: • Sending two complimentary rolls of jewelry labels and covering shipping costs from the US to Saudi Arabia. • Replacing your printer with a brand-new unit at no charge and covering shipping both ways (We requested the original unit to be returned but we still haven't received it back). • Prioritizing and implementing the improvements unique to your business, spending many development hours in the process. • Waiving all software fees for over 12 months to support your business. Unfortunately, you requested additional free labels claiming all previous stock was used for testing, but our cloud system shows usage that does not match this claim. At this point, we’ve determined it’s in both parties’ best interest to discontinue the service relationship. We wish you and your business all the best moving forward.
very helpful staff, got me up and running in no time, also helped me extra tasks! Thumbs up and thanks again Raj!
The app is a must! the interface is very user friendly and customer service is prompt and effective. Highly Recommended!
using this app has suddenly become very expensive and not worth it anymore. We stopped using this app unless the price goes down substantially, we might reconsider.
Developer reply ·
Thanks for your review. I love solving problems for store owners so if the app isn't saving you valuable time each month, please let me know. If the issue is just pricing, please contact me and we'll work out a plan. Thanks again! -Rob
create system and resourceful customer service. have been using the app since 2018 and will continue. shoutout to cole ;)
