PDQ Car Wash Shop

My wife, who was 27 weeks pregnant, had a bad fall and ended up in the hospital while they monitored the baby. I never left her side. Meanwhile, one of the app's servers shutdown instead of rebooting during an otherwise normal update. I wasn't aware of this until I got home, which is why it was down for a week. I'm sorry for the inconvenience this caused.

Hello There, We're so glad you're finding SEOAnt helpful for optimizing your store and improving your SEO! Thanks for the great feedback – it really motivates us. We're always working to make SEOAnt even better, so if you have any suggestions or ideas for improvement, please don't hesitate to share them with us. We appreciate your support!We appreciate your business and hope to see you again soon. All the Best, SEOAnt Support Team of Channelwill

It's impossible for us to charge you after you've uninstalled. Billing is entirely handled by Shopify. Shopify's system generated a charge before you uninstalled and the bill arrived later, after uninstalling. We have absolutely no control over how this works as this system is entirely controlled by Shopify. Please review Shopify's billing documentation for more information. Per the documentation: "Make sure that you consider app billing cycles when you plan to uninstall an app. Recurring app charges are generated the first time an app charge is approved, and then on the first day of an app’s billing cycle. Because of this, a charge will appear on your bill even if you uninstall an app only a day or two after you install it." See also https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps Please direct any questions or complaints regarding Shopify's billing practices at Shopify directly. We are required to use the system, we don't get any say in how it works. Once you uninstall, we lose access to your store entirely. You reached out to us about this issue and we did the only thing we can do, which was to manually give a refund, which we did for you without hesitation. If there is anything else within our control that we can do to rectify this, just let us know, we'd be happy to do so.