Nook & Cranny Books

I switched to Constant Contact because I needed one specific feature that my previous platform didn't offer (specifically, I needed to allow clients to sign up for multiple email lists). I'm keeping it specifically for that feature. But this has been an absolutely MISERABLE experience from the start. Simply getting the signup form onto my homepage was a huge chore, their support was useless (that would be Tier 2 support as well), and I still haven't been able to get the form onto more than one page of my website. Also, I haven't sent a single email since switching that wasn't subject to some system-wide technical glitch (ie won't edit, won't save edits, won't send). Also, the most basic elements (such as scheduling emails) are not supported at the basic level. Garbage. I am on the hunt for something else, but it is likewise an ordeal constantly switching platforms. Save yourself a headache.

4.5 Stars! (Sorry I can't officially rate half stars.) I only knock off a bit because I wish that it were a bit more visually customizable. Ie: text color, wording, etc. Since the Shopify web platform is also very limited, it's hard to make it look exactly the way I want using either method. Also, while I have created test accounts that seem to be working, none of my customers have signed up as yet, so I don't truly know if it functions well in the wild. We'll see! All that being said, the support team (Mayuresh, in particular) has been extremely helpful and responsive getting me onboarded and debugged. I'm so excited to have this feature available on my site!

I have yet to accept a pre-sale order, so I can only assume its ongoing functionality. But I cannot recommend highly enough based on responsiveness and customer service. Basil actually took the time to read my questions, comprehend my business needs, and offered the best available solutions. I look forward to seeing how the app develops in the future.