Lofaris
China
Reviews (4)
excellent app!
Developer reply ·
Thank you so much for your positive feedback! 🌟 We're thrilled to hear that you find our app excellent! 😊 Your support means a lot to us. If you have any suggestions or if there's anything specific you love about the app, feel free to share. Happy exploring! 🚀
the app is good, but the customer service is so poor. They can't support live chat, only robots there. the one named "Alina" never help, what I want to alter, he never did it. It seems the one can't see what I sent, he never read my message in detail. I give this zero star, all because of this person. Very very not professional support!!!!!!!!!!!!!!!!!!!!!!!! Date 2022/12/16 Again, they never replied to my email. product options not showing up for our customers, what is the bug??? the dynamic list never update on time, the new products will not have the options even after it is created more then one week. The customer service team is fired? where are they Date:2023/1/4 We still have the issues about the product options not showing up for our customers. Contacted them with screenshot (specific browsers), but they said that their team didn't see it, and or they will not reply to your email even one week. Don't use the dynamic list to set up the option, when you have new proeducts, it will not show the option. They don't think there is any BUG, super low service. Iwill give new review every week until they fix the BUG.
Developer reply ·
Thank you very much for your honest feedback, I am sorry to hear that you have had a less than positive customer service experience so far, our goal is to help you succeed. I have checked in with our support team and can see that they have been helping with your requests. Please keep an eye out for further email communication from us. We thank you for all your patience.
Ok anyway the app works well now. Have an unhappy experience first but finially the team reached out to us and help solve some problems, thanks for all.
Developer reply ·
Thank you so much for your review. Don't hesitate to contact us if you have any questions or suggestions.
if I can give zero star i will. The app is helpful, but the customer service is really really bad, the one Named "Joe" never helped anyting, yes, you sent an email to him, the first time he replied, and then if you asked for some help, they never reply. you have to contacted them time and time, he should be fired right now!! this waster so much time. report you, if i find a better SMS app, i won't use this right away
Developer reply ·
Hi Lofaris, We apologize for the inconvenience you've experienced with our customer service. We understand the importance of timely and effective communication. As the Marketing Manager at Winback, I want to assure you that your feedback has been taken seriously. We improved our support team's responsiveness by adding more agents to our team. Please feel free to contact me directly at gabriel@winback.com so we can discuss how to make it up to you. We hope to have the opportunity to serve you better in the future. Best regards, Gabriel
