Winback: SMS Marketing Delisted

Thanks for your review. Happy to hop on a zoom call with you if you have more questions :)

Hi Booty Scrunch Mami, We're absolutely thrilled to hear about your success with our app and the impressive reclaimed sales figures! It's great to know that our easy-to-use features and responsive support have made a difference for your small business. Thank you for your kind words, and if you ever need any help, just let us know. Best regards, Gabriel

Hello Straton Watch Company, Thank you for your kind words! We're happy to know that you've been a satisfied customer for over a year now. It's great to hear that Joe was proactive in offering suggestions and helping you utilize new features. We appreciate your support, and if you have any questions or need assistance, please reach out anytime! Best regards, Gabriel

Hi Keisha, Thank you so much for sharing your feedback with us! It means a lot to hear that you've noticed an improvement in our app, and we're thrilled to hear that our new manager has been helpful in guiding you on how to use it to the best of your business's capability. We're committed to providing our customers with the best possible experience, so it's great to know that we've met your expectations. We really appreciate your recommendation, and we're excited to continue serving you in the future. Please don't hesitate to reach out if you have any other feedback or questions. We're always here to help! Thanks again for your support.

Hi KB Designs, I'm really sorry to hear about the issues you've faced with our app and customer service. I'm Gabriel, the Marketing Manager at Winback, and I'm here to help. Please email me at gabriel.zampieri@winback.com with details about the delivery rate problem and your contact info. I'll personally look into it and get in touch with you to resolve any issues. Apologies again for the inconvenience, and I hope we can make things right for you soon. Best regards, Gabriel Zampieri Marketing Manager, Winback

Hi Hickey Freeman, We apologize for any inconvenience that our app may have caused. We understand the importance of differentiating between online and POS orders, and we took your feedback into consideration. The issue has been fixed in an update. We also emailed you an offer of a gift to make things right, and we wanted to let you know that the offer is still available. Thank you for bringing this to our attention.

Hi Emu Joy, We apologize for any inconvenience caused by the changes to our app. We understand the importance of keeping our users informed and providing prompt support, and we worked to address these issues. Please reach out to me at gabriel@winback.com so we can discuss how to make it up to you. We value your feedback and want to ensure that our app meets your needs and expectations. Best regards, Gabriel

Hi Lofaris, We apologize for the inconvenience you've experienced with our customer service. We understand the importance of timely and effective communication. As the Marketing Manager at Winback, I want to assure you that your feedback has been taken seriously. We improved our support team's responsiveness by adding more agents to our team. Please feel free to contact me directly at gabriel@winback.com so we can discuss how to make it up to you. We hope to have the opportunity to serve you better in the future. Best regards, Gabriel

Hi SaqoyahsBeautyBar, Thank you for sharing your positive experience with our app! We're excited to see the results of your upcoming campaigns and are here to help you achieve even greater success. If you ever need assistance or have questions, feel free to reach out. All the best, Gabriel

Hi L. EYES Eyewear, It's fantastic to hear about the amazing ROI you've achieved with our app! We're proud to have been a part of your journey and success. Thank you for your kind words, and if you ever need any help or support, we're always here for you. Best wishes, Gabriel

Thanks! Hopefully this is just the beginning of your extra revenue. We will keep pushing for more!

Thank you! We love your products and are excited to help you scale. - Joe

We see major potential in your store and products. I'm pumped to really scale this store with you!

Thanks Ari, you have been great to work with too! We love watching our stores grow with us. Nothing beats the ROI of SMS, nothing!

Hello Jozelhair, Thank you for your amazing review! We're glad to hear that our app has been a game-changer for your business, and you've experienced impressive results with our templates and defaults. If you need any assistance or have questions in the future, please feel free to reach out! Best regards, Gabriel

Hi Acoustic Vibes Music, It's amazing to hear about the significant increase in sales you've experienced with our app! We're happy to know that our system has made a difference for your business, and we truly appreciate your recommendation. If you ever need any assistance, feel free to reach out. Warm regards, Gabriel

Hi Mama llama's Barn, We're delighted to know that our SMS marketing app has been the best for you! Our team is always here to provide quick responses and helpful feedback on your conversion rates. Thank you for your kind words, and if you ever need any support, we're just an email away. All the best, Gabriel

Hi MADEBYSUNDAY.COM, Thank you for sharing your positive experience with our app, especially regarding our competitive SMS rates for the UK market. We're glad to hear that our simple, effective solution has been providing a good ROI for your business. If you ever need assistance or have questions, don't hesitate to get in touch. Best wishes, Gabriel

Hi Vagabond Life, We're glad to know that our app has been helpful in recovering abandoned checkouts for your store, and that you've received great support from Joe. We truly appreciate your recommendation, and if you ever need any help, just let us know. Cheers, Gabriel

Hey Harajukustreetwear, It's fantastic to hear that our app has been delivering a great ROI for you since the very beginning! We're committed to providing a valuable service that contributes to the growth of your business. If you have any questions or need help, don't hesitate to reach out to us. All the best, The Winback Team

Thanks for your review :) I made a screencast video for you after I reviewed your account: https://www.loom.com/share/53bcb18ea18f4de48f62e0da5007ccf5

Thanks for your review. I made a screenscast to give you some suggestions. I think you can easily double the # of sales you are making through SMS: https://www.loom.com/share/df5ca573ea6941f8ae42a428d373d213

Thanks for your review Pako. and nice to meet you over zoom yesterday :) I made a screencast for you with some additional recommendations: https://www.loom.com/share/91a48a3007474d719c50f999c66ce161

Thanks for your review! Here are some suggestions to your messages and settings: https://www.loom.com/share/786855c4c5c4460880a2647ec6d4fa1b

Thanks for your review Sam! Here's a 5-min screencast with my recommendations: https://www.loom.com/share/8b91785a2d584c3caf110b121b40f7f8 While the app is doing well for you, I'm very confident we can double the sales made through SMS if you turned on Abandoned Browsers and/or Winback messages. Let me know if you have any questions :)

Hi FarmGirl Frosting, We appreciate your wonderful review! It's great to know that you've found our app user-friendly and helpful as a busy entrepreneur. If you ever need any support or have questions, please don't hesitate to reach out. We're here to help! Best wishes, Gabriel

We emailed you asking you for permission to turn it on, and we showed you what it would look like. We did NOT turn it on for you! All SMS apps (Postscript, SMSBump, etc) create discount codes on behalf of your store. We do the same thing since but the default is for you to use your own discount codes (or none at all).

Hello Two Wheel Gear, Thank you for your detailed review and valuable feedback! We're glad that our app has helped you with abandoned sales and customer interaction. We appreciate your kind words about our customized service and will certainly take your suggestions for improvements into consideration. Regarding your distorted logo issue, please feel free to reach out to us, and we'll be more than happy to help you resolve it. Thank you for being a mega user and adding our app to all three of your stores! Best wishes, Gabriel

Thanks for your review. As a thank-you, I made a 3-min screencast to give you some tips and suggestions for your messages and settings

Thanks for your review! I took a look at your messages and have a couple suggestions/comments: 1) First, great job replying to your responses. Most merchants just ignore the SMS responses. But I see you're going the extra mile by replying and giving advice to your customers on how to use the products. If you're not already, you can just email-reply to the email notification about the response, and that will get sent off as a text to the customer 2) You're already getting a great ROI, but if you wanted to save some money, you don't need to have product images in all 3 of your abandoned cart messages. The reason for this is that your shopper gets texted from the same number each time. And so they'll see the abandoned product image on the 1st message, and then the subsequent messages can just be text since they'll be in the same thread as the 1st message on their phone. Each product image counts as 2 message credits, so you can save yourself 4 credits if you disable the product image on the 2nd and 3rd abandoned cart message. 3) I took the liberty of cutting down your 1st abandoned cart message, so that it fits within 160 characters. This will save you a message credit :) Hi {FIRST_NAME}, it's Ebony's Beauty Hair&Skin. Still want {PRODUCT}? Get it here {CHECKOUT_LINK} Reply STOP to unsubscribe 4) Finally you're including a discount code in your abandoned cart messages, which is great. It gets automatically populated at checkout for your shoppers that click on the link. However you're not mentioning it in your message. Your shoppers are more likely to click the link if they know a coupon is waiting for them at that link :)

Thanks so much for your review. I hope you don't mind me sharing that the app made $60K for you in the 2 months that you've had it! I wish we can make a case study of how you're using the app because you're obviously killing it with SMS! Regardless I do have a couple suggestions for you to optimize it even further... In addition to what I told you about the product images in your abandoned cart messages, let me also suggest turning on abandoned browsers. Right now you're just messaging people who abandoned a checkout. But the majority of your visitors won't even add to their carts. You can reach these visitors with a mobile popup. It can get triggered after 60 seconds of looking at a product. With 2 quick taps, the shopper can get a discount code texted to them to buy the product they’re browsing. The message is fully customized, so the shopper thinks this you're giving him a discount for this exact product he was considering. And if they don't buy, the abandoned cart message sequence kicks in to remind him of the precise product he was looking at! It's super-effective in getting visitors at the top of the funnel. In fact, I wouldn't be surprised if you start getting more sales from abandoned browsers than from abandoned checkouts.

Thank you for your kind review. I just looked at your stats and messages, and sent you the following suggestions to optimize your account: 1) You don't need to have product images in both of your abandoned cart messages. The reason for this is that your shopper gets texted from the same number each time. And so they'll see the abandoned product image on the 1st message, and then the subsequent messages can just be text since they'll be in the same thread as the 1st message on their phone. Turning off the product image for your 2nd message will save you some money :) 2) To save additional money, see if you can keep your 2nd message below 160 chars. For example, if you replaced "Please use code "15OFF" for 15% Off today if you're still interested." with more concise text like "15% off at this link", you'll be under 160 chars 3) I recommend turning on a 2nd winback message. The subsequent winback messages (ex 30 days later) can be used for selling since you're already using the 1st message 1 day after delivery for a followup.

Thanks for your review. We only have 1 negative review (from the person below you) who hacked our system to use the app for free for 5 months and is now upset because they're being asked to pay $14/month lol In regards to our conversations, hope your broadcasts with textmagic go well. It's good you were able to find a cheaper alternative for SMS blasts to the UK. We charge $0.08/message for the UK which should get you a very positive ROI if you just used our app for abandoned cart and winback messages. But broadcasts to your entire subscriber list can be tricky when you have tens of thousands of subscribers. Let me know if you have any trouble exporting your subscribers

Thanks Gary. I know you're keen on completely replacing your Klaviyo emails with our app. I appreciate the confidence you're putting into SMS. But I also recommend having both email and SMS, as multiple touch points seem to be the best practice among merchants. Regardless of whether or not you keep Klaviyo, I do recommend turning on the Winback feature of our app. That's our signature feature, and it drives a lot of upsells and repeat purchases. I recommend turning on the 1st winback message, and making it one day after delivery. Since shipping times can vary greatly, sending the message based off of X days after delivery instead of after order or fulfillment will guarantee good timing. ​ Your customers will be pleasantly delighted to hear from you 1 day after delivery of their products. You will be very fresh in their minds, and gain a lot of goodwill capital simply by following up. ​ The subsequent winback messages (ex 30 or 90 days later) can be used for up-selling. But the 1st message 1 day after delivery does wonders in your customers' minds. And some of them will buy again because of it (without you even prompting!)

Thanks for mentioning your ROI. What's great is that you're only sending SMS messages to abandoned checkouts. If you sent out other messages like abandoned browsers, winbacks, etc, you'll get even more sales. Lots of upside for you!

Thank you Alain. Great to see your incredible results during the free trial. Once your winback messages start going out, you'll see a boost in repeat sales as well :)

Thanks John :) So pleased to see the app make almost 50 sales for you in just a couple weeks! That's as good as the FB Messenger app when everyone had prechecked status. Thanks for all the great feedback and suggestions (ex being able to segment based on collections... we are still working on that one)

Thank you so much for your review! There are plenty of other good SMS apps out there as you've seen. I think what really sets us apart is our abandoned browser feature which no one else has. Capturing abandoned browsers (people who never added-to-cart) make up 38% of the sales that SMS has made for you! As a thank-you for posting a review, I'm happy to give you a custom phone number for your abandoned browser messages. Let me know what area code you'd like and I'll try to procure it :)

Thank you Steve. I'm glad we can provide quick time-to-value for you during the free trial, and I can tell SMS is going to be huge for your already successful business!

Thanks for your kind review!

Thanks for your review. I looked at your stats and looks like the app increased your sales by 25% over the past 30 days! I like how you're using every one of our features (abandoned carts, abandoned browsers, winback, campaigns), and that each of them is making sales! From one small business owner to another, thank you. I'm glad we can partner to make a positive impact on each other's businesses during these uncertain times :)

Thank you for your review and happy to hear you appreciate our support. Let me know if you'd like to hop on a zoom call sometime and we can go over your SMS messages together. In fact, I'd like to recommend a couple features to be enabled like our abandoned browser automation which will surely get you more sales. And hope you don't mind me sharing that the app has made $30K for you within just a couple weeks! (if you want me to delete this, let me know). That's a very high amount and I'm so proud we can contribute to your success.

Thank you Carl. And since some of your customers are getting the winback messages before they received their products, switching the triggers to send those messages based on fulfillment time (instead of order) will fix those. And we fixed the issue you were having when you replied to responses through your iphone mail app. Now those emails should go directly as SMS messages without any superfluous text to your customers :)

So glad to see you getting hundreds of sales through the app! And you're accomplishing this without even using the Abandoned Browser feature. Feel free to try it. A mobile popup gets triggered after 10 seconds of looking at a product. With 2 taps, the shopper can get a discount code texted to them to buy the product they’re browsing. And if they don't buy, your abandoned cart sequence kicks in. You should get another instant boost by turning this on :)

Thanks for your kind review! I hope you don't mind me sharing that the app has generated 300+ sales for you already from both abandoned cart recoveries and post-purchase winback messages! Would love to see you send a campaign to a segment like customers. You can use one of our prebuilt segments like customers who bought without using a discount code. Happy to walk you through it over a zoom call sometime if you'd like

Thank you for your kind review! You have some interesting segments that you can send campaigns to (ex customers who spent between $100 and $500 with you). I put 100 message credits in your account to help you get started with campaigns if you'd like. Or you can just use them towards the automated abandoned cart and winback messages which are both converting very well for you currently! :)

Thanks for your review! shopgabriel.com is getting a 50X ROI from the app from just those 2 features you mentioned. Happy to hop on a zoom call if you ever have any questions or feedback. I noticed you haven't turned the mobile popup up to recover browser abandonment, so I just added 100 SMS credits for you to get started with that :)

Thank you for your review. Just want to point out though that although we provide a lot of support, the app is really supposed to be so simple to use that most stores will be set up and running within seconds. And they'll see their first sales come in within a couple days. Your case was unique in that you had some custom requirements and enterprise pricing, which we're happy to address. But for merchants wondering if there's a lot of setup involved or support needed, the answer is no. It literally takes seconds to install and you most likely will never need to contact support

Thanks so much Gasper. I just checked your account and saw that you're not sending a 2nd or 3rd winback message. These are very effective in driving repeat purchases, and they will only be sent if the customer doesn't come back to buy in 90 days (or however long you set it for) I gave you 100 extra message credits so you can try this out :) I'm positive your ROI will be much higher than 20X if you do!

Thanks for your review. Hope you don't mind me sharing that with just $29, the app has made $5300 for you. That's a 180X ROI! To make it even better, I'd suggest turning on country filtering as you have a lot of visitors outside the US and Canada. If you just sent messages to those 2 countries, you can save some money. But your ROI is already outstanding so maybe just leave it alone :)

We really appreciate your review because of the fact that you came back to us after using SMSBump (which is a great product too). We pride ourselves on our support and being quick to implement feedback. But also on the fact that we make our tools super-easy to use. Thanks for all your feedback in helping us to improve our post-purchase flow. Other merchants are seeing extraordinary results with this as well!

Thanks for your review. The app made 5.7% more sales for you last month, and just through abandoned cart messages! Hope you'll give our winback feature a try some time to follow up with any of your customers who purchased. You can easily set up a 3-message winback sequence just like you did with abandoned carts.

Hi Toby Britton, Thank you for finding this payment flaw (I mean it). We implemented usage-based billing for the campaigns now. The reason I removed you is because you were sending tens of thousands of of messages without paying for the app. We had no choice. Now that the payment loophole you exploited is closed, you're welcome to reinstall the app and pay $0.03/message to send your campaigns I emailed you at tobytufc@gmail.com. Hope you'll respond...

Thank you Kamran. I'm glad SMS is producing sales for you immediately. Happy to get on a zoom call when you're ready to send out campaigns :)

Thank you so much Danette :) We really pride ourselves on building simple tools that generate revenue behind the scenes. Happy to see SMS doing so well for you. Feel free to get in touch if you want to start sending out campaigns. You have a lot of subscribers and I'm very confident SMS campaigns will make lots of sales for you! Happy to give you some free credits too when you start :)

Thanks for your review Remco. We actually do have the ability to pre-buy credits in bulk. I'll get in touch with you about that. I didn't realize that is something you're interested in. Yes for certain EU countries, the SMS rates are expensive. This is because European carriers charge significantly higher rates per SMS/MMS than US or Canada. The good news is that you can filter out which countries to send to so that you can watch your costs :)

Thanks Freddy! Happy we can deliver for you :) Let me know if you want to try sending a campaign out to your subscribers. Happy to walk you through it and even give you some free credits to get started!

Thank you Chris, and glad we were able to save you some money. I believe we had a zoom call with you a few months ago. Happy to hop on another one anytime!

Thanks Adrienne! Your ROI is so good, I hope you don't mind me sharing that you're getting more than a 100X return on what you're spending on Winback!

Thank you for your review Sulani. Glad to see the app soundly beat the 'guarantee' we discussed during your free trial :) Yes SMS is more expensive than email. But the ROI is greater. Just looking at the revenue generated vs what you're paying, looks like an 82X ROI just for abandoned cart messages! Happy to get you started on campaigns too if you'd like. Feel free to reach out if you'd like to hop on a zoom call to set up a segment together

Great to see the sales coming in on autopilot for you! We took a look at the messages you're sending out and recommending keeping them short. Since your shoppers are in BE, texts can get very expensive.