Rario10.com.br
Brazil
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Reviews (4)
I fell for it, installed the free trial, and now I'm being charged US$359.94 without being informed. I'd just like to contact someone to cancel it because I'm not using it. Thank you. Hello, I'm back to respond with the utmost honesty, as I work alone and will be paying closer attention after this difficult time. I just want to thank everyone for their efforts in helping me resolve this problem. Thank you. Excellent service! I had an unexpected problem with a charge of US$359.94 and contacted SEOWILL support. I was assisted by Jenny, who was extremely attentive, polite, and professional. She personally followed up on my case, prioritized my request, and managed to resolve the problem quickly, issuing a full credit for the amount. I was very satisfied with how my case was handled. I especially thank Jenny for her attention, patience, and excellent support. Congratulations to the SEOWILL team for their service!
Developer reply ·
Hello, We’re sorry for the concern and inconvenience caused by this charge. After reviewing the situation, it appears that the subscription was not cancelled before the free trial ended, which resulted in the charge. That said, we understand your concern and want to help you resolve this as smoothly as possible. But no worries, our team has already sent you an email with the next steps for the refund review. Please check your inbox and reply with the requested information so we can continue processing your case. A member of our leadership team will personally follow up on this matter and assist you through the refund process until it is resolved. We look forward to your reply and will do our best to help. Best regards, SEOWILL Support Team
Olá, tenho uma Loja há pouco mais de um ano e foi surpreendido por alguns emprevistos de configuração. Hoje na data de 06/04/2025, fui surpreendido outra vez as 17:00 de um domingo fui atendido e muito bem atendido pea Fiona que me guiou e ajudou a passar por essa etapa. Muito Obrigado e espero crescer nesta parceria. Luiz Fenando Fonseca ( Hello, I have had a store for a little over a year and was surprised by some business owners who were setting it up. Today, on 04/06/2025, I was approached again at 5:00 pm on a Sunday and was very well attended to by Fiona who guided me and helped me get through this stage. Thank you very much and I hope to grow in this partnership.)
Developer reply ·
Olá Luiz Fernando, Muito obrigado por deixar esse comentário tão positivo! Ficamos muito felizes em saber que a Fiona pôde te ajudar com eficiência, especialmente em um momento inesperado como esse. Nosso time de suporte está sempre pronto para auxiliar, mesmo nos finais de semana — é gratificante saber que você se sentiu bem atendido. Conte conosco sempre que precisar, estamos aqui para ajudar no crescimento da sua loja! Equipe DSers
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