Elite Jewelry Store
United States
Reviews (6)
We’re just getting started with MIDA, and Vanessa has been friendly and helpful throughout the setup process. We appreciate the support and look forward to exploring the features!
I’m being charged $99 without my authorization, and I haven’t been able to find a way to contact support to resolve it. It’s extremely frustrating to face an unauthorized charge with no one available to help. I’m requesting an explanation and a full refund. Based on my experience, I would not recommend this app.
Developer reply ·
We’re sorry to hear about your frustrating experience. We understand how concerning an unexpected $99 charge can be, and we’d like to look into this for you. Please reach out to our support team with the email address associated with your account and the transaction details so we can investigate the charge and determine the appropriate resolution, including whether a refund is available. We also apologize if you had difficulty finding a way to contact us. Your feedback is important to us, and we’d appreciate the opportunity to help resolve this.
I installed BrandsSync through the Shopify App Store, but opening it only displays a welcome page with no buttons or way to continue. I can’t access the dashboard or use the app. The setup experience needs fixing.
This app does not display the price on the parent product page. I raised this issue twice, and the second time they told me I would have to pay extra for a “custom adjustment.” Showing a product’s price is a basic feature, not a customization. They also promised it would be fixed within 24 hours, apparently to keep me from uninstalling the app. After the deadline passed, they said they had other tasks to complete first. If you cannot meet the timeline, why promise it in the first place? Very disappointing experience and poor communication.
ReturnZap has been an excellent solution for managing our returns and exchanges. The platform is easy to use, highly customizable, and integrates smoothly with Shopify. What really stands out is their customer support. David has been incredible throughout the entire process—always responsive, knowledgeable, and willing to jump on a call to help us solve even the most specific integration questions. Thanks to his support, we've been able to automate and streamline our return workflow with confidence. Highly recommended!
Honestly one of the best support experiences I’ve had with a Shopify app so far. Ian gave very clear explanations, fast responses and was actually willing to investigate custom solutions for our store instead of just giving generic answers. Excited to test everything again. Thank you Fast Bundle support team.
