Spocket: US & EU Dropshipping
by Spocket · launched
View in Shopify App Store ↗Reviews (606)
I’ve been scammed. They charged me $39.99 every month without my authorization, and there’s no way to cancel. There’s no cancelation button, and when you try to use the chat dashboard, they ask you to upgrade for $59 to contact support. It’s just a way to scam you. Be aware and don’t use this scammer.
Developer reply ·
We’re sorry to hear about your experience and understand how concerning an unexpected recurring charge can be. We take billing and cancellation concerns seriously and would like to look into what happened. Please contact our support team with the email address associated with your account and the relevant billing details so we can review the subscription and charges and help resolve the issue. We also want to clarify that we never intend to charge customers without authorization, and we’re sorry that your experience left you feeling this way. We appreciate you bringing this to our attention and will use your feedback to improve the cancellation and support experience.
I've had a terrible experience with spocket from day one. All 15 of my orders I think one actually went through. I was charged for august and this is when my bad experience with them started. I have been trying to get a refund for the trouble they have caused me but all they offer me is 20% discount. can you believe this? I wouldn't recommend them to no one! they make sure they are prompt when it's time to bill you. sad sad :(
Developer reply ·
We’re truly sorry to hear about your experience with Spocket. We understand how frustrating it must have been to have issues with your orders and then feel that your concerns regarding the August charge were not properly addressed. This is certainly not the experience we want for our customers, and we apologize for the frustration and inconvenience caused. We’d appreciate the opportunity to look into your account and review what happened with your orders and refund request. Please reach out to our Support team with your account details so we can investigate this further and work toward an appropriate resolution. Thank you for taking the time to share your feedback. We take your concerns seriously and hope we can make this right.
I’m being charged $99 without my authorization, and I haven’t been able to find a way to contact support to resolve it. It’s extremely frustrating to face an unauthorized charge with no one available to help. I’m requesting an explanation and a full refund. Based on my experience, I would not recommend this app.
Developer reply ·
We’re sorry to hear about your frustrating experience. We understand how concerning an unexpected $99 charge can be, and we’d like to look into this for you. Please reach out to our support team with the email address associated with your account and the transaction details so we can investigate the charge and determine the appropriate resolution, including whether a refund is available. We also apologize if you had difficulty finding a way to contact us. Your feedback is important to us, and we’d appreciate the opportunity to help resolve this.
Terrible experience, months after I closed my account, they're still billing me monthly. This is one of the reasons I closed my account, plus their horrendous fulfillment times. Do yourself a favor and avoid this company.
Developer reply ·
Thank you for sharing your feedback. We're genuinely sorry to hear that your experience hasn't met your expectations. We understand your concerns about pricing, membership structure, and support response times. Our goal is to provide access to quality products, reliable shipping, and the tools needed to succeed in dropshipping, and we strive to keep our pricing transparent and fair. The tiered membership options are designed to offer flexibility, allowing users to choose a plan that matches their business stage and goals, including access to premium products. That said, we're truly sorry if our customer support fell short. This is not the experience we want anyone to have, and we’d love the opportunity to look into what went wrong and make it right. Please reach out to us at support@spocket.co, and we'll be happy to assist you directly. We’re always working to improve, and feedback like yours is vital to that process. - Eleanor
I just installed Spocket and so far I’m really impressed! The platform is easy to navigate, and I’m enjoying exploring the products and suppliers available. Looking forward to spending more time with it and seeing how it works for my store.
Developer reply ·
Thank you for giving Spocket a try! 😊 We’re thrilled to hear you’re enjoying the platform and exploring our products and suppliers. We hope Spocket continues to make your sourcing journey easier as you build and grow your store. We’re excited to be part of your journey and wish you lots of success! 🚀 - Eleanor
This is a shocking app. Stay away from Spocket. Their is ZERO SUPPORT. 1 in 10 things work. their automation with Shopify is the worst i have ever experienced. Their is barely any automation, Spocket expect you to do all the work manually. And they LIE LIE LIE all the time. I met with their dev team 4 months back who told me they would make the improvements to ensure that price updates are synced through to shopify automatically. They told me it would take 1 week to be up and running. That was 4 months ago, still waiting. Whenever a product has a price update, they expect you to manually reimport that product back into your store, which means it is removed from your store and then resent to your store. So if you optimized the title and description, youll have to do it again and if you have thousands of products, you will have to click buttons thousands of times just to resend the same product you already sent sometimes 5 time already. Its pathetic. If you optimise the titles, they also say their system loses connection. Their service team says they will attend to problems, and week go by and you hear nothing. Its a company in complete dissaray. Their is no leadership. il slowly transiting to other companies and removing spocket completely. Then they send back long winded replies just to look like they care. Then they offer you 6 months free, thats because they legitmately CANNOT CHARGE for their platform, because not much works
Developer reply ·
We’re genuinely sorry to hear about your experience, and we understand why you’re frustrated—especially after being told that improvements were expected within a specific timeframe and then not seeing the progress you were promised. The concerns you raised around Shopify synchronization, price updates, product re-imports, automation, and the delays in receiving follow-ups are serious. We also recognize how frustrating this becomes when you’re managing a large product catalog and have already invested time optimizing your listings. We don’t want to dismiss your experience or respond with a generic explanation. We’d like to review what happened, including your previous discussions with our team, and make sure your feedback is properly escalated to the appropriate teams. We’re sorry we fell short of the level of support and reliability you expected from us. If you’re open to it, please reach out to our support team with your account details or ticket reference so we can look into your specific case and follow up appropriately.
You charged me twice to start a trial to join you, and your onboarding does not let me enter the plattform, refund me my money and stop vibe coding your stuff, idiots.
Developer reply ·
We’re sorry to hear about your experience, especially regarding the duplicate charge and difficulty accessing the platform. We understand how frustrating that must be, and we’d like to look into this and help resolve it as quickly as possible. Please reach out to our support team with the email address associated with your account so we can investigate the charges, review your onboarding issue, and assist with the refund if applicable. We appreciate you bringing this to our attention and apologize for the frustration caused
Honestly, I’ve had a really good experience with Spocket so far. It’s made finding products and adding them to my Shopify store a lot easier, and I really like not having to spend hours looking for suppliers on my own. The Shopify integration is pretty smooth, and having different suppliers to choose from is definitely helpful. There are a few things that could still be improved, but overall I’m happy with it and would definitely recommend giving Spocket a try if you’re running an online store.
Developer reply ·
Thank you so much for sharing your experience with Spocket! We’re thrilled to hear that you’ve found it easier to discover products, connect with suppliers, and manage your Shopify store. We’re also glad the Shopify integration has been working smoothly for you. We really appreciate your honest feedback about the areas where we can improve. We’re always looking for ways to make Spocket even more valuable and seamless for our users. Thanks again for your recommendation and for choosing Spocket! We’re excited to continue supporting your online store. 💙
I’ve been using Spocket for my online shop, and it has simplified product sourcing. The niche selection—especially in the pet category—is impressive.
Developer reply ·
Thank you so much for the great review! 😊 We’re thrilled to hear that Spocket has made product sourcing easier for your online shop. We’re especially glad you’re enjoying the pet category—we’re always working to expand our selection and make it easier to find products that fit your niche. Wishing you continued success with your store! 🚀 - Eleanor
Developer reply ·
Thank you for your wonderful 5-star review! Your feedback means a lot to us and motivates our team to continue providing the best experience possible. We truly appreciate your support! ❤️
DISHONEST BILLING FRAUD & FAKE REFUNDS - AVOID! Do not download this app! I canceled my free trial well before the deadline and received confirmation, but Spocket's automated system illegally double-debited my bank account anyway on July 23rd (Charges: N165,039.13 and N109,559.13). After leaving a bad review, a support manager emailed me begging me to remove it, providing a fake refund receipt for $78.99 to trick me. The money never arrived in my account. Instead, their system just hit my card with a THIRD unauthorized fraudulent debit today (August 7th) for N69,024.02! They are actively draining my bank account despite written cancellation proof. My bank has officially flagged this merchant (+16285007722) for card fraud and has initiated an aggressive multi-chargeback investigation. Absolute scammers! I will not take down this review until every single kobo is returned to my account. If you don’t wnat to loose all your money in your account don’t use this app
Developer reply ·
Hi, we're sorry to hear about your experience. We take billing concerns very seriously and would like the opportunity to investigate what happened. We do not intentionally process unauthorized charges or delete customer support conversations. Because we can't discuss account-specific details in a public review, please contact our support team again using the email address associated with your account and include your transaction receipts or payment confirmation. We'll review your account history, subscription status, and billing records thoroughly and work to resolve any errors if they occurred. We appreciate your feedback and are committed to resolving this matter as quickly as possible.
One of the most wonderful applications on Shopify, and the customer service is more than excellent, especially Ms. Leah
Developer reply ·
We understand how concerning it is to see unexpected charges and encounter account issues. This is not the experience we want for our users. After reviewing your case, we can confirm that our team has been in contact with you and has already issued a refund for the duplicate subscription. We've also explained what happened and are continuing to assist with the remaining account concerns. We apologize if our response time did not meet your expectations. While we aim to respond as quickly as possible, there can occasionally be delays during peak periods. We appreciate you bringing this to our attention, and we're committed to resolving any outstanding issues. If there's anything else we can help with, please continue the conversation with our support team we're here to assist until everything is fully resolved.
Terrible service. Will not let us cancel, talked to 3 people, live and AI and was told we would hear from an account rep that day, it has been 3 days, nothing. Horrible service, and they put up roadblocks when you try to cancel. Do Not Use!
Developer reply ·
Thank you for your feedback. We're sorry to hear about your experience and understand how frustrating it can be when expectations for support and communication are not met. Our goal is to make account changes and cancellations as straightforward as possible, and we regret that this was not your experience. We would like the opportunity to review your situation and ensure it is addressed properly. Please contact us directly with your account information, or send us a private message so we can investigate the delay and assist you with your request as quickly as possible. We appreciate you bringing this to our attention and hope to have the chance to resolve this matter. - Eleanor
Do NOT use this app. It is so broken in so many ways. There are so many easy fixes but they refuse to do them. First, you can NOT contact almost any of the suppliers, like really??? You have to do it through customers service which takes way too long and is such an inconvenience. Half the sellers on the platform are not active. So most of the stuff you sell will never ship. It's impossible to tell which suppliers are highly rated and which ones are not (they all have 5 star ratings.... okay, sure). There is no way to see your product connected in shopify. By that I mean in shopify if I want to see my product in Dsers, I can click view in Dsers, or if I am in Dsers, I can click on the product and it'll bring me to that product in my shopify store. There is zero way to do this in spocket. Also, if you try deleting a product in spocket it does NOT delete it in your store and again, there is no way to find it unless you look through each product for it's product image since they do not even sync product titles or anything. Hell, they almost never even sync inventory correctly. There's no "stop selling when out of inventory" option on spocket. I mean it's just INSANE how much the app is missing. Genuinely impossible to maintain a business if you use this app, I'm really not kidding.
Developer reply ·
We’re genuinely sorry to hear about your experience and appreciate you taking the time to share such detailed feedback. We understand how frustrating supplier communication delays, inventory sync issues, and product management limitations can be — especially when you’re running a live store. That’s not the experience we want for our users. To clarify a few points: Supplier communication is routed through support to maintain accountability and ensure proper documentation, but we understand that speed is critical and are actively working on improving response times. Supplier activity and ratings are continuously monitored, and we remove inactive suppliers — though we recognize there is room for improvement in visibility and transparency. Product syncing and inventory behavior depend on specific settings and store configurations, and we’d really like to review your account to understand what may have gone wrong. We would genuinely appreciate the opportunity to investigate these issues directly and see how we can support you. Please reach out to us at support@spocket.co with your account details, and we’ll prioritize your case. Your feedback helps us improve, and we take it seriously.
Unfortunately, my experience as a supplier was extremely poor. You should be fully aware of what you’re getting into here. Orders were canceled during the ordering process even though the merchandise was in stock. In total, my cancellations amounted to over $24,000. Customers and retailers asked about the merchandise, shipping status, and refunds—but support provided no clear answers. This isn’t just a minor technical issue; it affects payouts, fulfillment, communication, order status, and trust in the entire supply chain. I had listed over 5,000 products, had genuine inquiries from retailers, and active orders. Yet much remained unclear: whether customers got their money back, whether the merchandise was shipped correctly, why orders were canceled, and when pending payouts would be processed. The support seems to consist of automated responses. Time and again, I’m told that the issue has been escalated, but I haven’t seen any real solutions or clear accountability. For me, this is the worst service I’ve used in this field. The marketplace has potential, but right now it seems unreliable, overpriced, unstable, and very risky for serious suppliers. https://drive.google.com/file/d/1usB00LNiS77FH3fOzX5D7sBIVRz1s7kS/view?usp=sharing
Developer reply ·
Thank you so much for your kind and thoughtful review! We're thrilled to hear that your experience as a supplier on Spocket has been positive and that you find value in our platform's visibility, streamlined fulfillment process, and responsive support team. Your feedback about product customization options and enhanced filter functions for retailers is incredibly helpful — we’re always looking for ways to improve, and suggestions like yours guide our development. We're grateful to have you as part of the Spocket community and look forward to supporting your continued success!Happy dropshipping!- Eleanor 😊
Spocket deliver a shocking experience. Their platform barely works, constant issues with logging in among not being able to even use your product allowance for what you pay. You can report issues till you blue in the face, NOTHING GETS RESOLVED. All you ever get told is they have reported it to the tech team. Spocket is a company on the DECLINE. Obviously poor leaderhship. Their live chat support is also clueless. They also rate some suppliers which are known to be SCAMMERS like BigBuy Dropshipping as TOP NOTCH suppliers which is a joke. BigBuy has a 1 star rating on Shopify. Stay away from Spocket. Its a shitshow!!!
Developer reply ·
We’re truly sorry to hear about your experience and understand how frustrating this has been. This is not the level of service we aim to provide. We take feedback regarding platform performance, support responsiveness, and supplier quality very seriously. Our team would like the opportunity to investigate the issues you encountered, including the login problems, product allowance concerns, and your feedback regarding supplier ratings. Please reach out to us directly at support@spocket.co with your account details so we can review your case thoroughly and work toward a resolution. We appreciate you taking the time to share your feedback, as it helps us identify areas where we need to improve.
Will we seriously have to pay for access in 2026, even though other applications are free? No thanks .
Developer reply ·
We understand that pricing is an important consideration, especially with so many tools available today. Our goal is to provide reliable suppliers, automation, and support that help merchants save time and grow their business, but we also recognize that not every platform is the right fit for everyone. We appreciate you taking the time to share your feedback, and we'll continue working to improve the value we provide.- Eleanor
Awful application
Developer reply ·
We're sorry the app didn't work as expected. We'd like to help resolve the issue. Please tell us more about what happened or contact our support team so we can assist you.
After i have posted earlier today regarding my bad experience with spocket, the operation manager herself has contacted me to tackle the issue and appologize on the way the customer service had dealt with my complaint. She was really professional and has resolved my issue, i have been offered 3 month free of charge and a full refund for the period where i couldn't use my account for more than a month and no body could address my problem. I am looking forward to have to change the way i perceived the spocket team and i hope for a positive experience going now forward. Thank you!
Developer reply ·
Thank you for giving us the opportunity to make things right. We sincerely appreciate your patience throughout this situation, and we’re glad our Operations Manager was able to connect with you directly, resolve the issue, and address your concerns properly. Your feedback regarding the earlier support experience has been taken seriously, and we’ll continue working to improve both our service and communication moving forward. We’re grateful for your willingness to continue with us, and we look forward to providing you with a much smoother and more positive experience ahead. Thank you again for your trust and support.
I strongly do NOT recommend Spocket. The app has benn barely functioning over a month, especially when it comes to integration with Shopify, which constantly fails or disconnects. For a fropshipping platform, this is completly unacceptable. The customer suppport is by far the worst I have experienced with any Shopify app. Responses are slow, generic and completly unhelpful. It feels like no one is actually solving the problem. Even worse, billing management is extremly problematic. Once you subscrube, it becomes very difficult to properly disable or cancel billing plan. The system is dsigned to trap users in subscriptions. Overall, this has been a very frustrating experience. One of the worst apps I have used.
Developer reply ·
We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback. What you described—especially the integration issues and difficulty with billing—is not the experience we want anyone to have. Our team would like to take a closer look at the Shopify integration problems and the billing concern to get this properly resolved for you. If you’re open to it, please reach out to us at support@spocket.co or share your store details with our support team so we can investigate and assist as quickly as possible. Your feedback about support response quality is also being taken seriously, and we’re working on improving both response times and the depth of assistance provided. We truly appreciate the opportunity to make this right. - Eleanor
UPDATED REVIEW 1/26/26: We are lowering our review from 2 stars to 1. We will most likely be removing this application from out store effective immediately. Spocket has made it clear to us they have no idea what they are doing. Their founder is obviously not caring about the product anymore we even reached out to him multiple times on LinkedIn. Customer service is awful. They can never correct issues in a timely fashion. Supplier inventory is NOT real time synced with their system. They take months (not the 5-7 business days they claim) to refund you for products and if you open a chargeback they pass that along to their suppliers taking literally no blame upon themselves. They conveniently "don't tell the truth" by sidestepping and providing fluff responses not attempting to solve issues raised. Our operations have become a nightmare and they have cost us thousands of dollars worth of issues from missed ROI in ad spend, customer frustration, overhead dealing with problems caused by them, and much more. They are horrendous, incapable of solving problems. Inventory is fake, items are not represented effectively, and they never give your money back. OLDER REVIEW 01/05/23: We have been a long time Spocket user now for over two years. We have grown very disappointed with our experience with Spocket. There have been many behavioral problems that have started to drive us away from them as our business has been scaling upward. For starters a massive order for jackets, which initially was a large issue because (allegedly according to the supplier who also failed to supply full evidence of this) the full shipping charges were not applied to our checkout. Shipping charges that the supplier wanted to increase outside of the charges Spocket was applying. Which created a delay in shipping, and withholding of items we had already paid thousands of dollars for. Spocket did rectify this situation admittingly by offering us some clarity in our agreement to them... but after considerable amounts of stress, weeks and weeks of time, and an angry customer. Now the jackets came back small and we are being expected to hold the bag on a order that costed us thousands of dollars, when our customer has even agreed to pay all return costs and other overhead incurred while even offering to buy more in addition to larger sizes! Their customer service team continues to ask our customer to provide outlandish amounts of photo evidence which they have, and continue to ask for more on behalf of the supplier without copying us to their correspondence so we have no clue if our request to pay in full for any overhead costs of returns are being communicated. We have, time and time again, asked them to copy us and we are just met with being ignored frequently by their staff. Our client is old, so shame on them for not realizing how hard it is to take a photo not to mention how frustrated he is with this experience - and we have told them the truth. He was even in pictures sent to them! Further on another small order, they messed up the return address which we provided to our customer. They omitted a 1 from the number. The shipment got sent back to our customer, and reasonably so, they are looking for compensation to send it a second time. Spocket's staff refuted us when we called them out on their mistake and said it wasn't a mistake they just missed the 1!?!? Seriously, that is still a mistake? When we press them on paying for this return because of this mistake they talk around it and also go silent.... a common trend when they are clearly in the wrong they just stop talking. We used to love Spocket as it was a great alternative to AliExpress. But now their handling of a scaling business is not working out too well. The only thing keeping us here right now is the limited availability of other alternatives to Spocket on the marketplace. Their item selection is also becoming a bit unfeasible to scale properly as their costs are growing too high.
Developer reply ·
We're sorry to hear about your experience, but we appreciate you sharing it! Please accept our sincere apologies if we were unable to meet your expectations at this time. One of our account managers will contact you directly to assist with any issues you may be experiencing; otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter as soon as possible. Thank you for your patience and understanding! - Erwin
un gros NON , j'ai fais un essaie gratuit de 3 jours , ensuite j'ai pas trouver ce que je voulais . j'ai désinstallé application , mais les paiements continu de passer ! à nul part un peu canceller grrrrrrrrrr
Developer reply ·
Bonjour, nous sommes vraiment désolés pour la frustration que cela a pu causer. Nous comprenons à quel point des frais imprévus peuvent être contrariants. Si l'essai gratuit n'a pas été annulé avant son expiration, l'abonnement a peut-être été renouvelé automatiquement conformément aux conditions de l'essai. Cependant, nous souhaitons vraiment vous aider à régler ce problème. Veuillez contacter notre équipe d'assistance à l'adresse support@spocket.co en indiquant l'adresse e-mail utilisée pour votre compte afin que nous puissions localiser votre abonnement et vous aider à le résilier et à répondre à toutes vos questions relatives à la facturation. Nous ferons de notre mieux pour résoudre ce problème dans les plus brefs délais.- Eleanor
ive deleted and cancelled this app after buying a sample over 3 months ago and I still have not received it. They also keep billing me even though I removed cc information and cancelled. shady shady
Developer reply ·
We’re really sorry to hear about this experience, and we understand how frustrating that must be. This is definitely not the level of service we aim to provide. Sample delivery times can sometimes be affected by supplier or shipping issues, but waiting this long is not acceptable. Regarding billing, once a subscription is canceled, charges should not continue. We’d like to look into your account immediately and resolve both the sample and billing concerns. Please reach out to our support team at support@spocket.co with your account email so we can investigate and make this right as quickly as possible. - Eleanor
This app made product sourcing so much easier for my store. I was able to find fast-shipping products from the US and Europe and import them in just a few clicks. Shipping times improved a lot and customers are happier. Definitely worth using if you want faster delivery
Developer reply ·
We really appreciate your review! It’s awesome to hear that sourcing from the US and Europe helped speed up shipping and boost customer satisfaction. Thanks for being part of Spocket! We're here for you! Happy dropshipping!- Eleanor 😊
Spocket provides a professional, well-designed solution for dropshipping businesses. The platform saves time through automation, offers competitive pricing, and ensures faster shipping compared to many alternatives. The dashboard is intuitive, and the overall experience is smooth from product sourcing to order fulfillment. Spocket has helped improve efficiency and scalability, making it an excellent investment for long-term growth.
Developer reply ·
Thank you so much for your kind words and thoughtful feedback! We’re glad to hear that Spocket has helped streamline your dropshipping workflow and support your business growth. It’s great to know that the automation features, competitive pricing, faster shipping, and intuitive dashboard are making a positive impact on your efficiency and scalability. We truly appreciate your support and trust in Spocket, and we’re excited to continue supporting your long-term success. If there’s ever anything we can do to enhance your experience further, our team is always here to help. 🚀 - Eleanor
Spocket stands out as a premium dropshipping platform with reliable suppliers and quality products. The dashboard is intuitive, product imports are smooth, and the automation features save a lot of time. Fast shipping options and transparent pricing make it easier to build trust with customers. Customer support is responsive and helpful. Highly recommended for both beginners and experienced store owners.
Developer reply ·
Thank you for the wonderful review! We’re thrilled to hear that you’re enjoying Spocket’s intuitive dashboard, smooth product imports, and time-saving automation features. It’s especially great to know that our reliable suppliers, fast shipping options, and transparent pricing are helping you build trust with your customers. We’re also glad our support team has been helpful along the way. Your recommendation means a lot to us, and we’re proud to support both new and experienced store owners on their journey. Wishing you continued success, and we’re always here if you need anything! 🚀 - Eleanor
Spocket is an excellent dropshipping platform that delivers both reliability and professionalism. Its curated network of high-quality suppliers particularly from the US and EU sets it apart by offering faster shipping times and better product standards, which greatly enhances customer satisfaction.
Developer reply ·
Thank you so much for your positive feedback! We’re delighted to hear that you value Spocket’s reliability and professionalism. Our curated network of high-quality suppliers—especially from the US and EU—is designed to help merchants offer faster shipping and better product standards, so it’s great to know this has had a positive impact on your customer satisfaction. We truly appreciate your support and look forward to continuing to help your business grow. If you ever need assistance or have suggestions, our team is always here to help! 🚀 - Eleanor
Extremely Slow Support & Unresponsive Suppliers — Not Reliable for New Businesses I rarely leave negative reviews, but my experience with Spocket deserves a clear and honest account for other small business owners. I waited over a month for Spocket’s team to resolve an issue that prevented me from placing even a basic sample order. The supplier I selected never completed their Stripe setup, and while Spocket repeatedly said they were “following up,” there was no progress for weeks. During this time, I couldn’t order products, test anything, or properly operate my store. I had already built my website around these items, only to discover the supplier was completely unresponsive and effectively unreachable. When I eventually cancelled my subscription due to the platform being unusable, obtaining a refund became another prolonged process. I was initially offered partial compensation (20%) or a complimentary extension instead of a straightforward refund. After further escalation, Spocket agreed in writing to refund two months — however, only one month was refunded initially. What followed was a series of generic, repetitive responses and shifting support agents, with no clear timeline or confirmation for the second refund. Despite multiple follow-ups, the issue remained unresolved until I ultimately had to involve my bank to recover the remaining amount. While individual support agents were polite, the overall system feels fragmented and slow, particularly when supplier issues arise. For new businesses that rely on momentum, testing, and timely setup, this lack of responsiveness can be costly. I appreciate that the full refund was eventually completed, but the process involved unnecessary delays, inconsistent communication, and pressure to adjust or remove my honest review. For transparency and fairness to other merchants, I’m keeping this feedback public. If Spocket significantly improves supplier accountability and customer support consistency, I’d be open to revisiting this review. Until then, I recommend approaching with caution.
Developer reply ·
Thank you for taking the time to share your experience, and I’m truly sorry for the frustration this situation caused. What you described is not the level of reliability or responsiveness we aim to provide, and I understand how damaging long delays can be—especially when you’re trying to get a new store off the ground. The delay with the supplier’s account verification and the lack of timely updates clearly created an unacceptable roadblock. While we did continue to follow up with the supplier, it’s clear that the process took far too long and left you without the ability to move forward. That’s on us, and we sincerely apologize for the impact this had on your launch timeline. Regarding your refund request, I’m sorry that experience also added to your frustration. We never want a customer to feel they’ve paid for a service they couldn’t properly use. If you’re open to it, we’d like to review your case again to ensure it was handled correctly and to see what we can do to make this right. Our team is actively working on improving supplier responsiveness, internal follow-up systems, and support resolution time so situations like this don’t happen again. Please feel free to reach out to us directly at support@spocket.co with your ticket number so we can take another look and assist you further. We genuinely appreciate your feedback—it helps us improve. Wishing you the best in your business journey, and thank you again for giving us the opportunity to listen and learn from your experience.- Eleanor
This app has been one of the worst customer experiences I have had on Shopify. I asked multiple times for my subscription to be cancelled and was told support would reach out because I could not cancel it on my own. No one ever contacted me and instead they continued charging my account. I ended up being billed more than $150.00 for a subscription I made very clear that I did not want. I had to change my card information and place a block on Spocket just to stop the charges from hitting my account. I have also filed a formal complaint with the BBB so future businesses do not go through this same situation. I recommend avoiding this app until they fix their billing practices and their complete lack of follow through from support.
Developer reply ·
We’re truly sorry to hear about your experience — this is not the level of service we aim to provide, and we completely understand your frustration. Your feedback is very serious, and we appreciate you bringing it to our attention. We apologize for the difficulty you faced canceling your subscription and for any charges that occurred after you requested assistance. This should never have happened. We’d like to investigate this immediately, ensure your subscription is fully cancelled, and review any charges that may need to be refunded. Please reach out to us directly at support@spocket.co with your account details so we can resolve this as quickly as possible. We know this experience has been upsetting, and we want to make it right. Thank you again for sharing your concerns — your feedback helps us improve our processes and prevent this from happening to anyone else. - Eleanor
downloaded app 10/20/25 did not use app, items were hard to find and not easy to drop, charged 54.99 on 11/9/25, unaware, once i became aware of charges deleted app on 11.26.25, was charged again 11.28.25 another $54.99. attempted to reach out using 24/7 chat on spocket website, waited 45 mins for response, no agent ever attempted to assist
Developer reply ·
We’re really sorry to hear about your experience, and we understand how frustrating unexpected charges and delays can be. Spocket subscriptions begin after the trial period unless canceled beforehand, which is likely why the charges occurred. Simply deleting the app does not automatically cancel the subscription, as it needs to be canceled directly from the account settings. That said, we’re concerned to hear about the difficulty you had reaching our support team. This is not the experience we aim to provide, and we sincerely apologize for the inconvenience. We’d really like the opportunity to look into this for you and make things right. Please reach out to us directly at support@spocket.co with your account details so we can review the charges and assist you promptly. - Eleanor
At first, everything seemed fine. However, they soon started delaying their responses to my inquiries, the product inventory was often inaccurate and not updated, and they pressured me into accepting a 75% discount for a year to keep me locked in. I am still looking for something better.
Developer reply ·
Thank you for taking the time to share your experience. We’re sorry to hear that things didn’t go as smoothly as they should have. Delayed responses, inaccurate inventory information, and feeling pressured are absolutely not the standards we aim to uphold. We truly appreciate you bringing these issues to our attention feedback like yours helps us improve our systems and our overall customer experience. We’d really like the chance to review what happened and address any remaining concerns. Please feel free to reach out to us directly at support@spocket.co, and a member of our team will personally assist you. Thank you again, and we hope we’ll have the opportunity to serve you better in the future. - Eleanor
No customer service, Just AI chat, waste of time and money, I would wait a few years to let AI catch up properly, in the meantime use an agent =]
Developer reply ·
Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. While we do use AI to help provide fast support, you should always have access to real human assistance whenever you need it. If that wasn’t the case for you, we sincerely apologize; that’s not the level of service we aim to deliver. We’d appreciate the chance to make things right. Please reach out to us at support@spocket.co, and a member of our team will personally assist you. Thank you again for your feedback; it helps us improve both our technology and our customer support. - Eleanor
Was somehow auto enrolled in alidrop dropshipping via this app. Despite requesting to cancel I have been charged every month since April. Shady practices here DO DONT DOWNLOAD
Developer reply ·
We’re really sorry to hear about your experience that’s definitely not how things should work. You should never be charged for something you didn’t intend to sign up for, and we understand how frustrating this must be. Please reach out to our support team at support@spocket.co so we can look into your account, stop any unwanted billing immediately, and issue any appropriate refunds. We take situations like this very seriously and want to make things right as quickly as possible. Thank you for bringing this to our attention.- Eleanor
I am new to spocket but I will say they are absolutely wonderful and so helpful with any questions I have. They are so professional and never let you feel dumb for any questions asked.
Developer reply ·
Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with Spocket so far. Our team is always here to support you no question is ever too small, and we're glad you feel comfortable reaching out. We're excited to be part of your journey and are always just a message away if you need anything. We're here for you! Happy dropshipping!- Eleanor 😊
Developer reply ·
Thank you so much for the 5 stars! ⭐ We truly appreciate your support and are thrilled to know you're happy with our service. If there's anything else we can do to make your experience even better, feel free to reach out. We're here for you! Happy dropshipping!- Eleanor 😊
Updated Review – November 2025 If I could give this company 0 out of 5, I absolutely would. It’s now been over four weeks since Spocket promised to issue a full refund for an unauthorized $314.99 USD charge, and we’re still waiting. Despite more than 10 emails back and forth, all we get are vague replies like “we’re still coordinating internally” or “may we schedule a quick call?” even though we’ve made it clear multiple times that we prefer to keep everything in writing for accountability. The constant requests for phone calls and the lack of concrete action make it feel like they’re simply trying to delay the process. For a small business like ours, this kind of unapproved billing and prolonged refund runaround is completely unacceptable. If anyone wants to know more about our full experience with Spocket and how they operate, feel free to reach out to us at contact@evergreenandbirch.ca we’ll gladly share details and our advice to choose a more transparent and trustworthy platform.
Developer reply ·
Thank you for taking the time to share your experience — we’re truly sorry to hear that your trial with Spocket didn’t go as expected. We understand how frustrating unexpected charges can be, especially when your intention was to explore the app briefly. While uninstalling an app on Shopify does not automatically cancel the associated subscription with all apps (including Spocket), we recognize that this may not have been clear, and we’re actively working to improve how this information is communicated during the signup and trial period. We also apologize for the delays and miscommunication you encountered with our support team. That’s not the experience we want for any of our users. Your feedback is being taken seriously, and we’re reviewing this internally to ensure we handle similar situations with more clarity and urgency in the future. Our team has already been in touch regarding a resolution, and we remain committed to working with you toward a fair outcome. If there's anything else you'd like us to review or clarify, please feel free to respond directly to the ongoing support thread, and we’ll make sure it gets the proper attention.
J'aime Spocket car les conseillers sont très réactifs et professionnelles. Je donne mention SPECIALE A JOE , il est très serviable et un bon conseil professionnel. Les produits sont de qualités et les délais de livraison sont rapides. Je vais le recommander a d'autres personnes sur mes réseaux ZITA LA BELLE ELITE
Developer reply ·
Merci infiniment pour votre magnifique retour, Zita ! 🌟 Nous sommes ravis d’apprendre que vous appréciez la réactivité et le professionnalisme de nos conseillers. Un merci tout particulier pour la mention spéciale à Joe — nous ne manquerons pas de lui transmettre vos compliments, cela lui fera énormément plaisir. Nous sommes également heureux de savoir que la qualité des produits et la rapidité des délais de livraison répondent à vos attentes. Votre recommandation auprès de votre réseau est la plus belle récompense pour notre équipe. Merci pour votre confiance et bienvenue dans la communauté Spocket. Nous vous souhaitons beaucoup de succès dans vos projets ! 🚀 - Eleanor 😊
top site
Developer reply ·
Thank you! We’re thrilled you think so — we’re always working to make the experience even better.- Eleanor
Be very careful with this app. It says you can install and test it for free, but it's all a lie. A few days later you receive a charge on your credit card. The worst part is that you can't get a refund, you can't remove your card, you can't cancel – it's a real trap... If you're thinking of installing it to try it out, don't do it.
Developer reply ·
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience it’s absolutely not the kind of frustration we want for any of our users. To clarify, the app does offer a free trial, and no charges should occur unless the subscription is activated after the trial period. We understand how frustrating unexpected charges can feel, and we’d never want anyone to feel misled. We’re always transparent about billing terms, and these details are also provided by the app store at the time of installation. Regarding cancellation and payment methods: subscription management, refunds, and card removal are all handled directly through the App Store/Google Play Store, not within our app. This means you can cancel at any time, and refund requests can be made through the store’s support channel. Still, we want to help make this right. If you’d like us to look into your case more closely or guide you through the steps, please contact our support team at support@spocket.co and we’ll be happy to assist you personally. Thank you again for bringing this to our attention. We appreciate the chance to improve.- Eleanor
I have been with other drop ship platforms. None are this fast and accurate and I missed something in my shop setup on my site and support was fast to be live and solved my issue in a few clicks. Doesn't get better than that.
Developer reply ·
Thank you so much for your thoughtful feedback! 🌟 We’re so glad to hear that you found the app easy to use and that Irene has been such a great help we’ll be sure to pass along your kind words to her! We really appreciate your input about the product import limit, too. Your experience helps us understand where we can make things clearer for new users, and we’re already looking at ways to improve communication around that feature. We’re happy to hear things are going better now, and we’re excited to continue supporting your growth. Thanks again for sharing your experience and for giving us the chance to improve! 🙌 We're here for you! Happy dropshipping!- Eleanor 😊
I think it's great and I have access to a wider range of products and services
Developer reply ·
Thank you so much! We’re thrilled to hear that you’re enjoying the wider range of products and services. We’re always working to bring even more great options your way! We're here for you! Happy dropshipping!- Eleanor 😊
The app is easy to learn to use, especially for beginners, Irene is the best! I have so many questions and she always seems to know the answers. I would have appreciated knowing that there was a limit to how many products you could import at the beginning AND that that meant EVEN if you change your mind, so lets say you delete a product and replace it with another product, EVEN if you haven't even sold any units, it doesn't matter. It still counted against my 25 imported items. This was very frustrating when I was just starting out and had not even sold one item yet! Things are getting better, though so we'll see how it goes. So far so good!
Developer reply ·
Thank you so much for your thoughtful review! 🌟 We really appreciate your feedback about the product import limit, too. We understand how that could be frustrating when you’re just getting started, and we’re always looking for ways to make the experience clearer and smoother for our users. It’s great to hear that things are improving for you — we’re excited to see your continued success! 💛 Happy dropshipping!- Eleanor 😊
I was given a Free 30 Days extended trials, it's a nice gesture toward new user. Now, it's time to explore so that trial turns into a life time partnership.
Developer reply ·
Thank you for your kind words! We’re glad you enjoyed the extended trial and are excited to support you as you explore Spocket. We look forward to helping you grow your business and building a long-term partnership with you! - Eleanor
Developer reply ·
We’re sorry to hear about your experience and truly regret any frustration this situation has caused. We always aim to be transparent and fair with our policies, and we take refund and cancellation requests seriously. To clarify, we do keep a detailed record of all customer communications and refund requests. If there was any miscommunication or delay on our part, we sincerely apologize. We'd like to investigate this further and make it right if possible. Thank you for bringing this to our attention – we value your feedback and the opportunity to improve.
Je déconseille fortement cette application à tout e-commerçant sérieux. Deux commandes (18 et 19 septembre) sont restées bloquées “en traitement” pendant plus de 3 semaines, sans aucune expédition, ni nouvelle du fournisseur. Malgré mes relances répétées, le support m’a seulement demandé de “patienter 24-48h” encore et encore… jusqu’à ce que je sois obligé de rembourser mes propres clients. Un mois plus tard, je n’ai toujours pas reçu le remboursement d’une des deux commandes. Spocket promet un traitement en 2-3 jours et un envoi sous 5 jours — c’est totalement faux. Leur système est lent, opaque, et aucune responsabilité n’est prise du côté des fournisseurs. Résultat : perte financière, perte de crédibilité auprès de mes clients et perte de temps.
Developer reply ·
Bonjour, Nous sommes sincèrement désolés pour l’expérience que vous avez vécue — ce n’est clairement pas le niveau de service que nous souhaitons offrir à nos utilisateurs, et nous comprenons parfaitement votre frustration. Les délais prolongés de traitement et le manque de communication que vous décrivez ne sont pas acceptables, en particulier lorsqu’ils ont un impact direct sur vos propres clients et votre crédibilité. Nous reconnaissons également que nos délais annoncés n’ont pas été respectés dans votre cas, et nous en assumons la responsabilité. Concernant le remboursement encore en attente, ce point est prioritaire pour nous. Nous vous invitons à nous recontacter directement support@spocket.co avec votre adresse e-mail et les numéros de commande concernés afin que nous puissions vérifier immédiatement la situation et finaliser le remboursement restant sans délai. Vos retours sont pris très au sérieux et ont été transmis à nos équipes afin d’améliorer le suivi des fournisseurs, la transparence des commandes et la qualité des réponses du support. Encore une fois, nous vous présentons nos excuses pour les désagréments causés, et nous restons à votre disposition pour résoudre ce dossier au plus vite.- Eleanor
Helpful
Developer reply ·
Thank you for your review! We’re glad Spocket has been helpful, and we’re here anytime you need support 🚀We're here for you! Happy dropshipping!- Eleanor 😊
First experience with customer support went very well. They answered all questions and put my mind at peace.
Developer reply ·
Thank you for sharing your experience! We're so glad to hear that your first interaction with our support team went smoothly and gave you peace of mind. Our goal is always to provide clear answers and a stress-free experience. We're here anytime you need us! Happy dropshipping!- Eleanor 😊
Spocket is absolutely unreliable and completely unprofessional. They have no real inventory tracking at all. I ran ads, spent thousands of dollars, and when orders finally started coming in, they canceled everything, claiming the product was “out of stock.” Here’s the kicker — it showed high stock the entire time. No warnings, no updates, nothing. Just empty promises and lost money. Their system clearly doesn’t sync or update supplier inventory in real time. If you value your business and your customers, do NOT rely on Spocket. They’ll leave you hanging when it matters most. A total waste of time, money, and trust.
Developer reply ·
We’re very sorry to hear about your experience and understand how disappointing it must have been to face stock issues after investing time and money into your business. Ensuring accurate inventory synchronization with our suppliers is something we take very seriously, and we regret that this wasn’t your experience. While product availability can occasionally change quickly on the supplier’s side, we’re constantly improving our real-time tracking systems to reduce these issues. We’d like to review what happened with your specific orders and make things right where possible. Please reach out to us directly at support@spocket.co with your account email and order details, and our team (including me personally if needed) will look into this immediately. We truly value your feedback it helps us strengthen our platform and ensure better reliability for all our merchants.
Easy to use and extremely helpful customer service. They answer right away!
Developer reply ·
Thank you so much for your kind review! We're delighted to hear that you found our service easy to use and that our customer support was able to assist you promptly. We truly appreciate your feedback and look forward to serving you again! - Eleanor
Walked me straight to resolving the issue and I was able to get the issue resolved immediately .
Developer reply ·
Thank you for your wonderful feedback! We're glad to hear that our team was able to guide you straight to the solution and help you resolve the issue right away. If you ever need anything else, we’re always here to help! - Eleanor
Awesome team and readily available to assist. Syngyn helped me out a lot!
Developer reply ·
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our team. Syngyn will be especially happy to know they made a positive impact. We're here for you! Happy dropshipping!- Eleanor 😊
Very knowledgeable tech's and 24/7 customer support. It's A no brainer.
Developer reply ·
Thank you for the great review! We're thrilled to hear that you find our team knowledgeable and our 24/7 support valuable. Your confidence in us truly means a lot we’re here anytime you need assistance. Thanks again for choosing Spocket! - Eleanor
Spocket is an amazing platform—so interesting and full of a wide variety of products that make it really fun and easy to explore and grow my store. What truly sets Spocket apart, though, is their incredible customer support. Angelique has been absolutely wonderful—always friendly, attentive, and ready to help. No matter when I reached out, she responded quickly and made everything clear and simple to understand. Her dedication and care make using Spocket feel effortless and enjoyable. I’m genuinely happy with the support I’ve received and feel confident recommending Angelique and the Spocket team to anyone looking for a reliable, professional, and genuinely helpful dropshipping experience!
Developer reply ·
Thank you so much for your kind words and for taking the time to share your experience! 🌟 We’re thrilled to hear that you’re enjoying the platform and finding value in the variety of products available. Helping you grow your store in a fun, easy, and successful way is exactly what we aim for! A special shoutout to Angelique, we couldn’t agree more. She’s a true star on our support team, and your recognition of her dedication and care means the world to all of us. We’ll be sure to pass along your appreciation, it’ll absolutely make her day! Your recommendation means a lot, and we’re so happy to be part of your dropshipping journey. If there’s ever anything more we can do to support you, just give us a shout. We’re here for you. We're here for you! Happy dropshipping!- Eleanor 😊
It's very useful and helpful. I had an issue and Eleanor helped fix it all super fast.
Developer reply ·
Thank you for the great feedback! We're so glad to hear that you found our service helpful and that Eleanor was able to resolve your issue quickly. We’ll be sure to pass along your kind words to her! We’re always here if you need anything else. - Eleanor
Truly amazing great support, great help, and helping the business succeed amazing. Traveltimesawait thanks you
Developer reply ·
Thank you so much for the wonderful review! We’re thrilled to hear that you had such a great experience with our support team. It means a lot to know we’re helping your business succeed that’s exactly what we’re here for. Traveltimesawait, thank you for choosing us! We're excited to continue supporting your growth. - Eleanor
So far I have like all the products on this platform to source from. I was sourcing on the $59.99 plan first tivset it up. My store is ready to publish. I'm now ready to open my store and take advantage of the promotion to move to the upgraded plan to let the party begin! Nadine
Developer reply ·
Thank you so much for your kind words! We're thrilled to hear that you've enjoyed sourcing products on our platform and that your store is now ready to go live. Congratulations on reaching this exciting milestone! We’re glad to hear you're taking advantage of the upgraded plan and promotion. It’s a great way to kick off your launch. Wishing you every success as you open your store and let the party begin! 🎉 If you ever need support along the way, we’re here for you. - Eleanor
Spocket founder & Ceo, Saba, John, Customer Support Specialist, Eleanor, and many others, i have sent you all emails saying to cancel my subscription back in June 2025 yet you have refused to adhere to my request. I asked for the cancellation to be done on a website that is no longer available. Cancel this subscription. I received 7 orders from your supplier that was never delivered to my customers. Yet the supplier remained on your platform despite my request to see if they would deliver. Please please cancel the subscriptions. Can or will honor a person request. I already did all steps to cancel this subscription. I do not know how you continue to take funds from my bank account. rating Zero.
Developer reply ·
We’re truly sorry to hear about your experience and understand how frustrating this situation has been for you. We take cancellation and order delivery issues very seriously, and we want to make this right as quickly as possible. Please reach out to us directly at support@spocket.co (or reply to your existing ticket) with your account email and any order details you have. Our team will personally review your case, ensure your subscription is fully canceled, and investigate the undelivered orders right away. We appreciate your patience and the opportunity to resolve this matter properly.
Developer reply ·
Thank you for the five stars! ⭐ We really appreciate your support. If there’s anything else we can do for you, just let us know! - Eleanor
Estou a avaliar entrar e trabalhar com esta plataforma e vou experimentar 3 meses pelo menos... Excelente Suporte a todas as questões que coloquei e vamos em frente. Logo Verei os resultados convosco.
Developer reply ·
Olá! 😊 Agradecemos muito o seu feedback e confiança na nossa plataforma. É ótimo saber que o nosso suporte atendeu às suas expectativas. Estamos aqui para o que precisar ao longo desta jornada! Desejamos-lhe muito sucesso e estamos ansiosos por acompanhar os seus resultados nos próximos meses. Vamos em frente juntos! 💪🚀 - Eleanor
I am really Pissed off I was billed when I should not have been billed, I should have been billed the 25 of Sept because of a technical difficulty on your end. Now another problem.....I signed up for PRO which means I am allowed to upload 250 products to my store. I have up loaded 59 products and now you are telling me I have to upgrade to add more.
Developer reply ·
We’re very sorry for the frustration you’ve experienced — your concerns are completely understandable. Regarding the billing issue, we’d like to investigate the error and ensure that you are only charged correctly according to your subscription. Could you please reach out to our support team at support@spocket.co so we can resolve this promptly? As for your product uploads, it sounds like there may have been a technical issue with your PRO plan. You should absolutely be able to upload up to 250 products. We’d like to look into why your current limit is being restricted and get this fixed so you can continue adding your products without any extra charges. We truly appreciate your patience and are committed to making this right. - Eleanor
Good experience in onbarding, had teething issues and was fixed then and there. great support team, gave me a 1 month extra free subscription because I had issues for 4 days in importing
Developer reply ·
Thank you for sharing your experience! We’re glad we could quickly resolve the issues you faced during onboarding and that our support team could help make things right. It’s wonderful to hear that the extra month of subscription was helpful, and we’re excited to continue supporting you as you grow your business! - Eleanor
As someone who is just starting out with Spocket, I have nothing but good things to say. The experience is easy and user friendly, the customer service is very helpful and friendly. I'm very satisfied with my experience so far. This is such a useful tool for my online shop.
Developer reply ·
Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that Spocket has been easy to use and helpful as you get started. Our team is always here to support you, and it means a lot to know we're making a positive impact on your online shop. Wishing you continued success on your journey, we're excited to be part of it!We're here for you! Happy dropshipping!- Eleanor 😊
Developer reply ·
Thank you for the five stars! ⭐ We really appreciate your support. If there’s anything else we can do for you, just let us know! - Eleanor
I uninstall the app before the free trial done and wake up today the try to charge me.
Developer reply ·
We're sorry to hear about your experience. Uninstalling the app doesn't automatically cancel a free trial or subscription, as subscriptions are managed through your App Store or Google Play account. To avoid charges, the subscription must be canceled directly through your subscription settings before the trial period ends. We'd be happy to help guide you through the process or assist with resolving this issue. Please reach out to our support team at support@spocket.co - - Eleanor
The customer support is very good, even with technical issues. Irene stuck with me until my issues were resolved. I am new to this industry, so this was a moment I needed help, and I got it very quickly, late in the evening this time. Sprocket is gaining my respect. Thank you!
Developer reply ·
Thank you so much for your kind words! We’re thrilled to hear that Irene could assist you and that our support helped make your experience smoother, especially as you’re getting started in the industry. Our team is always here to help, no matter the time of day! We really appreciate your trust in Spocket and look forward to supporting your growth. - Eleanor
We encountered a series of complex technical issues that required expert intervention — the kind of issues that would be incredibly difficult for a novice to solve on their own. I was frustrated and overwhelmed, but the Spocket team remained calm, focused, and determined throughout.Thank you Grace, you were truly Grace under pressure! The team elevated my case quickly, diagnosed the root causes, and delivered a complete solution. What stood out most was their follow-through: Leah and Joe from their executive team personally reached out to ensure every detail was resolved, and even provided direct contact and support for the next steps. In a world where many companies say they value customer service, Spocket actually proved it. They didn’t just fix a problem — they turned a difficult situation into a positive experience. I’ll absolutely be recommending them to friends, partners, and colleagues. Five stars for service, professionalism, and commitment to getting it right.
Developer reply ·
Thank you so much for your kind words and thoughtful feedback! We know how frustrating technical issues can be, and we're truly glad we were able to turn things around for you. Grace, Leah, Joe, and the entire team are thrilled to know their efforts made a real difference. Your recognition means a lot to us, especially knowing how complex the situation was. At Spocket, we’re committed to not just solving problems, but creating positive experiences along the way. It’s incredibly rewarding to hear that came through in your journey with us. Thank you again for your trust, your patience, and for recommending us it genuinely means the world to our team. We're here for you! Happy dropshipping!- Eleanor 😊
I got great online support, and the communication with the support was very easy and straightforward!
Developer reply ·
Thank you for your feedback! We’re thrilled to hear that our support team was able to provide clear and straightforward assistance. Your success is important to us, and we’re always here whenever you need help.- Eleanor
Customer Service is the most amazing part, I feel really supported!
Developer reply ·
Thank you for your kind words! We’re thrilled to hear that our customer service has made you feel supported that’s exactly what we strive for. We’re always here whenever you need assistance! - Eleanor
Very good
Developer reply ·
Thank you for the five stars! ⭐ We really appreciate your support. If there’s anything else we can do for you, just let us know! - Eleanor
How is Free ? not free
Developer reply ·
Thank you for your review. We offer a 7-day trial with a $1.99 charge for card verification, which is clearly shown before starting the trial. This helps us prevent fraud. You can cancel anytime during the trial to avoid further charges. If you believe something wasn’t clear, please contact our support team. We’re happy to help. - Eleanor
I love the ease of use and the instant help I receive chatting in, very responsive and personal, reliable and useful information to make sure you're successful.
Developer reply ·
Thank you so much for the wonderful review! We’re thrilled to hear that you’re enjoying how easy the app is to use and that our team has been able to provide quick, personal, and helpful support. Your success is our priority, and it means a lot to know you’re finding real value in the experience. - Eleanor
What I love about this app is that whatever problem, issue or question I have is immediately answered or resolved. The techs are fantastic! I just had a wonderful experience with Eleanor, who was so very helpful, caring and encouraging. I’ve yet to have a bad experience and am sure I won’t.
Developer reply ·
Thank you so much for your kind words! We're thrilled to hear that you've had such consistently positive experiences with our app and support team. Eleanor will be especially happy to know her help made a difference for you. She truly embodies the care and dedication we strive for. We're always here whenever you need us, and it's wonderful to know you feel supported every step of the way! We're here for you! Happy dropshipping!😊
Only received a partial refund and no update from customer service to why! I keep receiving generic email replies even though they promised to refund the whole amount. What a horrible experience! Have been on Shopify for 5 years and never had to deal with such app like this. They all refund money automatically, what a shame! SCAM!! They charged me $400 for one free trail, and they won't refund my money!
Developer reply ·
We’re very sorry to hear about your experience and completely understand your frustration regarding the unexpected charge. We want to clarify that this is absolutely not the experience we aim to provide. We’re aware that our customer service representative, Leah, is currently working with you to resolve this issue and process a full refund. Please rest assured that we’re committed to making this right. - Eleanor
Developer reply ·
We're sorry to hear about your experience. This isn’t the outcome we aim for, and we’d love a chance to make it right. Please reach out to us through our chat channel or send us an email at support@spocket.co directly so we can look into this further and help resolve it.
Had tons of great items for being on the $99 month plan, the only issue is I cancelled it because I wasn't getting any sales and I was still charged.. and this is the only place I can find to contact someone now that the app is uninstalled.
Developer reply ·
We’re really sorry to hear about the billing issue after cancellation. That’s definitely not the experience we want for our users. Please reach out to us at support@spocket.co so we can look into your account and resolve this for you right away. Even though the app is uninstalled, we’ll make sure this gets sorted quickly. Thanks again for bringing it to our attention!
I installed and uninstalled the app on the same day - it isn't a viable business option from within South Africa regardless of what the app says. I have now been charged for the subscription fee. Within Shopify if the app is uninstalled the subscription is terminated for most apps. I can't for sure remember if I actively cancelled my subscription with Spocket (I've tried a LOT of apps) but this is the only app that still charges subscription despite the store being disconnected from them. Proof enough is that I don't have a time period of using the app next to my name on this review. I have been told the matter will be escalated and I will hear back from them in 24 - 72 hours but that doesn't stop a fairly large charge now sitting on my credit card.
Developer reply ·
Thank you for sharing your experience and bringing this to our attention. We understand how frustrating unexpected charges can be, especially when you thought the subscription had been cancelled. To clarify, uninstalling the app doesn’t always automatically cancel the subscription, as subscription management can vary depending on the platform and payment provider. We encourage all our users to cancel their subscription directly through the app or billing platform to avoid ongoing charges. Please feel free to reach out to our support team at support@spocket.co if you have any further questions or need assistance.- Eleanor
Spocket Review Spocket is an excellent tool for dropshipping. It provides high-quality products with fast shipping from the US and Europe, making it easy to enhance any online store. Integration with platforms like Shopify is seamless, and the automation features save valuable time. Premium features, such as branded invoicing, make the paid plans worth the investment. Highly recommended for those looking for professionalism and efficiency!
Developer reply ·
Thank you for the wonderful review! We’re thrilled to hear that Spocket is helping you enhance your store with high-quality products, fast US and EU shipping, and seamless Shopify integration. It’s great to know that our automation tools and premium features like branded invoicing are adding real value to your business. We truly appreciate your recommendation and wish you continued success with Spocket! - Eleanor
Spocket is a solid dropshipping platform, especially for sourcing from US and European suppliers. Its clean interface and seamless Shopify integration make importing products easy. Fast shipping is a major advantage over platforms sourcing from China. I had an excellent experience with Eleonor from tech support—proactive, knowledgeable, and always helpful. Highly recommend!
Developer reply ·
Thank you for your thoughtful review! We're thrilled to hear that you find Spocket to be a solid platform, especially with its fast shipping times and seamless Shopify integration. We’re glad you appreciate the clean and intuitive interface too. If you ever need any assistance or have further suggestions, feel free to reach out—we're here to support you!Happy dropshipping!- Eleanor 😊
I subscribed for the 14-day trial but didn’t like the app, as I found a better alternative. I canceled the subscription before the trial ended, and the screen confirmed that my subscription was canceled. However, I was still charged $39.99. I contacted customer service and spoke with Angelique, who said they would get back to me within 48 to 72 hours. I followed up, but received no response. Additionally, she didn’t close the conversation, preventing me from reaching another agent. I do not recommend this app. They should handle cancellations more professionally and provide better customer support.
Developer reply ·
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating it must have been to feel charged after canceling within the trial period, and we sincerely apologize for the inconvenience caused. We take situations like this very seriously. While it's never our intention to cause any confusion or delay, it’s clear we fell short in your case especially regarding the follow-up and access to support. Your experience with Angelique not closing the conversation properly is something we’ll look into and address internally to prevent future issues. We’d really like to make this right. If you haven’t already received a resolution, please reach out to us at support@spocket.co, and mention this review so we can prioritize your case. Your trust means a lot, and we appreciate the opportunity to improve from your feedback.-Eleanor
Developer reply ·
Thank you so much for the 5 stars! ⭐ We truly appreciate your support and are thrilled to know you're happy with our service. If there's anything else we can do to make your experience even better, feel free to reach out. We're here for you! Happy dropshipping!- Eleanor 😊
products on app is like other similar apps that all are free or have free plan, too bad thing is have NO ANY IMAGE SEARCH OPTION!!! no any extra option and have no free plan, NOT RECOMMENDED PS: Thank you for your reply. I appreciate you acknowledging the issues I raised. While I understand that Spocket aims to offer a premium experience, the current technical issues—especially the inability to import orders—are very disruptive to my business. I’ve already reported this problem to the support team, but it remains unresolved after several days. However, I appreciate that after my review, the support team followed up and worked to identify the issue. I also accept the offer to explore the platform further and see how things improve. I’m hopeful that with ongoing improvements and support, Spocket will become an even better solution for dropshippers like me. I truly hope Spocket can resolve these technical issues promptly. Features like image search and a smoother user experience are essential for busy store owners like me, especially since other platforms offer these at no additional cost. Looking forward to seeing the platform’s progress.
Developer reply ·
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We understand that many users appreciate features like image search and free plans, and your input helps us prioritize what to improve. While our app currently focuses on delivering, we’re actively exploring ways to enhance the user experience, including the possibility of adding an image search option in the future. As for the pricing, we aim to offer a premium experience with dedicated support and frequent updates. That said, we truly value feedback like yours as it helps us better understand what users are looking for. If you're open to it, we'd love to hear more about what specific features you’d find most helpful. You can reach us anytime at support@spocket.co - Eleanor
Elenor was amazing! Gave me time to fix a billing issue.
Developer reply ·
Thank you for sharing your experience! We’re thrilled to hear that Eleanor was able to assist you and give you the time needed to resolve your billing issue. We’ll be sure to pass along your kind words to her! - Eleanor
Super easy to get started and very user friendly.
Developer reply ·
Thank you for your feedback! We’re thrilled to hear that you found Spocket easy to get started with and user-friendly. We’re always here to make your experience as smooth as possible! - Eleanor
the 5 stars is for the customer service, Marianne is excellent! helpful and patient to guide me step by step.
Developer reply ·
Thank you so much for the 5-star review! We're thrilled to hear that Marianne was able to provide you with excellent service. She's truly a gem on our team—always patient and ready to help every step of the way. We'll be sure to pass along your kind words to her. If you ever need anything else, we're here for you!Happy dropshipping!- Eleanor 😊
Great and easy to use, highly recommend!!!!
Developer reply ·
Thank you so much for your kind words! We’re thrilled to hear that you found it easy to use. Your recommendation means a lot to us! If you ever need anything else, don’t hesitate to reach out. 😊Happy dropshipping!- Eleanor 😊
#1 drop shipping app to enjoy the stress free.
Developer reply ·
Thank you so much for the fantastic feedback! We’re thrilled to hear that our app has made your dropshipping experience stress-free and enjoyable. Your support means the world to us, and we're committed to continually improving so we can keep delivering great service.Happy dropshipping!- Eleanor 😊
Spocket is making it super easy for me to sale online and grow my ecommerce business.
Developer reply ·
Thank you so much for your kind words! We're thrilled to hear that Spocket is helping you grow your eCommerce business. It's always our goal to make selling online easier and more efficient, and we're so glad to know you're experiencing just that. If you ever need any assistance or have any questions as you continue to grow, feel free to reach out. We're here to support you every step of the way! Wishing you continued success with your business! Happy dropshipping!- Eleanor 😊
Love this app, has some of the best suppliers out there! It’s very easy to use and in my opinion has a good cost for it’s value.
Developer reply ·
Thank you so much for your awesome review! We're so glad to hear that you're loving the app and finding the suppliers and ease of use to be a great match for your needs. We also agree that the value is key, and we’re happy to know you’re getting the most out of it. Your feedback means the world to us, and we’re excited to continue supporting your success! Happy dropshipping!- Eleanor 😊
Hello, John W. here, if you are serious about having a very lucrative successful dropship business then Spocket US & EU is as well as should be your #1 go to choice. Everything you need is provided as well as vetted suppliers, best selling curated products, and five star customer support. Sometimes you really do need to keep all your eggs in one basket! So what are you waiting for? go ahead, choose your plan and be in profit today!
Developer reply ·
Thank you so much for your kind words and glowing review! We're thrilled to hear that Spocket has been such a great fit for your dropshipping business. We always strive to provide the best tools, products, and customer support, and it's wonderful to know that it's been helping you succeed. You're absolutely right—choosing the right platform can make all the difference, and we're glad Spocket has been your #1 choice. We look forward to continuing to support your success. Keep up the great work! Happy dropshipping!- Eleanor 😊
Customer service I would rate 10 stars, but product selection I would give a 4. Products are not always easy to find. I follow a lot of the viral trends on socials and I can't always find the products right away.
Developer reply ·
Thank you for your thoughtful feedback! We're so glad to hear you had a great experience with our customer service – we truly appreciate your 10-star rating! We understand that finding trending products quickly can sometimes be challenging, and we’re always working to improve our product search and selection. Your input is valuable, and we’ll keep working on making it easier for you to find the products you need. Thanks again for sharing your thoughts! Happy dropshipping!- Eleanor 😊
People were very helpful and easy to deal with
Developer reply ·
Thank you so much for your kind words! We're thrilled to hear that our team was helpful and easy to work with. We truly appreciate your feedback and look forward to serving you again soon! Happy dropshipping!- Eleanor 😊
Super easy to organize your business and optimize it ideally with this App, it explains the simplicity the business becomes to operate without the need of five employees at least. Amazing services you need to success
Developer reply ·
Thank you for your fantastic review! We're so glad to hear that the app has made organizing and optimizing your business so much easier. It's great to know that it’s helping you operate more efficiently without the need for additional staff. We truly appreciate your feedback and are excited to continue supporting your success! Happy dropshipping!- Eleanor 😊
Developer reply ·
Thank you so much for the 5 stars! ⭐ We truly appreciate your support and are thrilled to know you're happy with our service. If there's anything else we can do to make your experience even better, feel free to reach out. We're here for you! Happy dropshipping!- Eleanor 😊
extremely quick and responsive
Developer reply ·
Thank you so much for your kind words! We're thrilled to hear that you found our service quick and responsive. We always strive to provide fast and efficient support, and your feedback means a lot to us. If there's anything else we can do for you, feel free to reach out!Happy dropshipping!- Eleanor 😊
Amazing App, Great Customer Service
Developer reply ·
Thank you so much for your kind words! We're thrilled to hear that you love the app and had a great experience with our customer service team. Your feedback means a lot to us, and we're committed to keeping up the good work. If you ever need anything, don't hesitate to reach out! Happy dropshipping!- Eleanor 😊
worst app in this dropshipping market. not working properly and way expensive. useless
Developer reply ·
Thank you for sharing your feedback, and we’re truly sorry to hear that your experience with Spocket hasn’t met your expectations. We understand how important it is for our platform to work smoothly and provide value, and we apologize for any frustration caused by the issues you’ve encountered. We’re constantly working to improve the app and ensure it meets the needs of our users. If you're experiencing technical issues or challenges with the platform, please don't hesitate to reach out to our support team so we can assist you in resolving them. Regarding the pricing, we strive to offer a range of plans and features that cater to different business needs. However, we understand that every business is unique, and we’d be happy to discuss your specific needs to see if there's a better plan that suits you. We genuinely value your feedback and hope you’ll give us the opportunity to address your concerns and improve your experience with Spocket. - Eleanor
Each time I have reached out, I always receive quick and knowledgeable responses.
Developer reply ·
Thank you so much for your kind words! I'm glad to hear that you've always received quick and helpful responses. It's always a pleasure to assist you! Happy dropshipping!- Eleanor 😊
Great selection, Easy to understand and navigate
Developer reply ·
Thank you so much for your kind words! We're thrilled to hear that you found our selection to be great and that the site was easy to navigate. We strive to make the experience as seamless as possible, and we're glad it worked well for you. We hope to continue exceeding your expectations. Happy dropshipping!- Eleanor 😊
