The Pretty Dress Company

**0 Stars – Terrible Customer Support Experience** My experience with Sendcloud support was extremely frustrating. The AI messenger was awful and repeatedly refused to put me through to a human, even though I needed to send screenshots to properly explain the issue. I kept asking to speak to a real person, but the AI continued to block this. Strangely, as soon as I said I was considering closing my account, I was suddenly transferred to a human agent. Customers shouldn’t have to threaten to leave before being allowed to speak to someone. When an issue requires screenshots or a proper explanation, there needs to be a clear and easy way to reach human support. A very disappointing support experience.

I had been looking for an app that would display a slider banner on desktop and stacked images on mobile, and this worked perfectly. Asif was incredibly helpful and patient, taking the time to guide me through the setup. A fantastic app with excellent customer support, highly recommended!

Easy to set up, highly recommended.

This app has been a fantastic addition to our store. It’s incredibly easy to set up and does exactly what it promises, helping us recover lost sales by notifying customers when products are back in stock. The interface is clean, reliable, and integrates seamlessly with our Shopify store. What really stands out is the customer support. The team is responsive, knowledgeable, and genuinely helpful, they go above and beyond to resolve any questions or custom requests quickly. It’s rare to find such dedicated support, and it makes a huge difference. Highly recommend this app to any store looking to improve customer experience and boost conversions.