Dimples
New Zealand
Reviews (6)
Very disappointing experience. They were helpful when they wanted our business and onboarding was fine, but after using Okendo for over a year, the ongoing support has been extremely frustrating. We reported serious issues with points, store credits, refunds, and tax-inclusive calculations. Okendo acknowledged the bug and promised a fix within 2–3 weeks. Three months later, it’s still unresolved, with no meaningful update despite repeated follow-ups. For an app handling customer money and rewards, this is simply not good enough. I do not recommend this app.
The connection between shopify and cin7 is riddled with issues. The system cannot deal with exhanges and cin7 refuse to consider this an essential retail practice.
Developer reply ·
Hello - thank you for sharing this with our team. We're disappointed to hear this has been your experience, and we'd like to make it right. Can you reach out to our team's escalated support email, feedback@cin7.com, so we can talk this through with you? We look forward to hearing from you soon.
The app itself is lacking tiny bit of functionality/feature for bundle offers however apart from that its a great app and affordable. The setup is easy and steps are clear to follow. The support team Amy, Mina, Daniel, Zee and Liam all of them are great and always try to help. I have had some issues initially when I installed the app but despite of the time difference the support was great and helped me resolve the issues. And if the app do not offer something that we wish to do then the team always have a work around or a solution.
