Okendo: Reviews & Loyalty
by Okendo
View in Shopify App Store ↗Reviews (1430)
Okendo has been a useful platform for managing customer reviews and integrating them into our Shopify store. The interface is generally easy to navigate, and the integration with Shopify makes managing and displaying reviews fairly straightforward. There are some limitations when it comes to customization and review management. Certain processes, such as manually grouping products and managing reviews across similar styles, can be time-consuming. Pricing and plan limitations are also worth considering as your business scales. One of the highlights of our experience with Okendo has been the customer support. Laura Ann McCarthy has been incredibly helpful, responsive, and knowledgeable whenever we've had questions or needed guidance. Her support has made navigating the platform and addressing challenges much easier. Overall, Okendo is a solid review platform that gets the job done, but there is room for improvement in flexibility, efficiency, and pricing. The customer support has definitely been a positive part of our experience.
Huge fan of Okendo! Marissa has been a great resource over the years, always lets us know when there are new features and takes the time to walk us through how to set everything up! Highly recommend if you're a small business looking for a review platform.
Okendo is a core part of our CX stack. The review widgets look polished on our storefront and fit our brand, and the Shopify integration was easy to set up. Beyond displaying reviews, the data has become one of our most valuable sources of customer insight.Overall, a great choice for any DTC brand that wants reviews to do more than sit on a product page.
Shiela has been very helpful in responding to our support requests promptly and we've managed to sort out a lot of technical issues. Thanks Shiela!
We've been with Okendo for years now. Laura Ann has always been so helpful—from onboarding to sharing the latest features and launches with us, she's been a great resource and a pleasure to connect with. We love Okendo for nurturing our existing customers with a loyalty program that not only gives back but can evolve as we expand, and the reviews + survey portion is great for our customer support team to listen to customer feedback so we can always make educated decisions.
Okendo has been a great addition to our Shopify site. It makes collecting and displaying customer reviews straightforward, and the widgets fit seamlessly into our site design. Having customer feedback directly on our product pages helps shoppers feel more confident in their purchases. A great option for brands looking to build trust through reviews.
Great app. intuitive and so helpful and good looking for customers. Also Laura Gomez is wonderful customer success manager. I am very very happy i chose to work with okendo for reviews!
The app is super easy to use and anybody can figure out the basics. The team however will help you unleash and open what's possible with Okendo and reveal what you may not know. To get the most out of Okendo, you should definitely work with the rep or do your research.
The app itself is fairly user friendly and I love all the options and customization it allows. Looking forward to gaining more customer insights. I will say the onboarding process has not been my favorite I feel like they are pushing through and not helping with best practices or ensuring its properly installed. Hopefully the customer service moving forward is even better. I would 4.5 stars if I could just a half star off for the onboarding, because everything else, so far, is great.
Amazing Service as always from the team at Okendo. Massive shout out to Leonardo who helped solve some review issues we had when we relaunched a new theme on our site. Always recommend!
We've had a great experience with Okendo as our review platform for Garden Winds. Garrett made onboarding easy from the start, walking us through setup clearly and patiently answering every question along the way. Since then, our CSM Laura has been fantastic at helping us get more out of the platform, proactively pointing out features and showing us how to actually apply them to our store rather than just listing them off. On top of the great support, the platform itself is intuitive and easy to navigate. Between Garrett's onboarding, Laura's ongoing guidance, and how straightforward the platform is to use day to day, we've felt genuinely supported every step of the way.
Clean install, straightforward setup, and the review widget looks good on our product pages without much fiddling. Star ratings pull through to Google search results, which was the main reason we chose Okendo over the cheaper options. Support has been genuinely responsive when we've needed them. Real answers from real people, not canned replies. Solid choice for a small brand that cares about how reviews look on the page.
We were using it for years in several stores. It's the best platform to use for customer retention and review management. Best support team in the business and best system integration you may ever find on Shopify.
Potential customers need to be aware that when using this app: 1. Metafields are added to the site that can not be removed. 2. These metafields prevent you from being able to use Shopify's Duplicate Product feature. Which means when adding new products every single one will need to be created from scratch. 3. It takes WEEKS to get the metafield removed from your site once you realize you mistake in adding this app
We’ve had a great experience with Okendo. The platform is intuitive, easy to manage, and gives us the flexibility we need as our business continues to grow. Their team is responsive, knowledgeable, and genuinely helpful whenever questions come up. It’s been a reliable and valuable part of our customer experience and marketing stack, and I’d absolutely recommend Okendo to other new and growing brands.
Roy Shakerchi has been a pleasure to work with. His response times are quick and informative. I've never had to follow-up with him regarding additional needs. Any documentation or breakdowns needed have been thorough and super helpful. I would highly recommend working with him.
Okendo has been great for us so far. We've had a few implementation snags, due to our unique store structure, but the support team at Okendo continues to help us refine our approach. Really solid. Planning to further expand our use of features soon.
honestly super sad I have to leave a review like this. Okendo seems good overall but their support and team/onboarding is terrible. Still waiting weeks for help once we've already paid. Reviews was simple enough, but Loyalty they recommend onboarding and no one really has helped or even responded properly. Needs a big improvement in support
Laura has been great to work with! Each time we meet she makes sure my program is optimized and always provides great suggestions to help us reach our goals.
The platform has been easy to use and implement, and the process of gathering reviews is relatively painless with Okendo. The billing and support have been the biggest issues, otherwise I would give 5 stars. We've been using Okendo for a few months now, and the onboarding process was a bit clunky. Okendo Support has been helpful answering our technical questions and dealing with billing issues, but it has been an imperfect process. Thankful for the Okendo platform, but it hasn't been an easy launch.
Very disappointing experience. They were helpful when they wanted our business and onboarding was fine, but after using Okendo for over a year, the ongoing support has been extremely frustrating. We reported serious issues with points, store credits, refunds, and tax-inclusive calculations. Okendo acknowledged the bug and promised a fix within 2–3 weeks. Three months later, it’s still unresolved, with no meaningful update despite repeated follow-ups. For an app handling customer money and rewards, this is simply not good enough. I do not recommend this app.
Strong Loyalty & Referral Platform with Excellent Account Support Our experience with Okendo has been very positive. The platform has helped us manage our loyalty and customer referral programs across multiple Shopify stores, and the support we receive from the account and product teams has been a major advantage. The combination of competitive pricing, multi-store support, responsive account management, regular consultations, and practical solutions to platform limitations makes Okendo a strong option for Shopify merchants looking to build and grow loyalty and referral programs.
Really impressed with the Okendo support team. We recently activated Referrals and they made the whole process quick and easy. Fast responses and genuinely helpful. Great support from start to finish. Thanks Sheila and Alex.
not working at all. no one received an email. The star ratings never appear on the webpage
The only reviews app you need for your store! Okendo has been a fairly new addition into our business, and it's proving to be a huge success. Right from the integration to ongoing support/growth; Okendo provides it all. We've especially loved the use of the summary feature allowing customers to understand our products at a click of a button. Freyja has been a fantastic support right from day one, helping with general day to day improvements, but also things that can help grow your store reviews over time. Highly recommend the team!
Okendo has been a fantastic addition to our website! Our integration felt super streamlined and the work was all handled by the Okendo team. The ease of use from both the front end and back end platforms make this a no-brainer for stores to add into their future plans. We also added extra post-review flows which has increased our review count just about overnight. The reviews summary and keywords is a fantastic addition to make it a simple process for customers to access and understand the products. Freyja has been a massive support to us, always sharing new and exciting ideas coming, plus offering growth aspects. Our catch ups are always very beneficial and have applied their tools to grow our business. Highly recommend the team!
Okendo customer service is great — Amanda especially. She helped us set up a few different optimizations on the call which we needed to do, but just haven't had the time to yet (and didn't know about all of the tools available to us). Thankful for the Okendo support team!
We've really enjoyed working with Okendo. It's easy to use, integrates well with our existing tools, and has helped us collect authentic customer reviews that build confidence in our brand. The team has been wonderful to work with, Laura especially—responsive, knowledgeable, and always willing to help. We'd absolutely recommend Okendo to other ecommerce brands.
We've had an excellent experience with Okendo. The platform is incredibly user-friendly and makes collecting, managing, and showcasing customer reviews effortless. We especially love the customizable review requests, photo and video review features, and the seamless Shopify integration. Their customer support team, Karen specifically, has been exceptional, responsive, and always willing to help. The chat-with-us feature is one of the best I've come across, being especially valuable during onboarding. We highly recommend Okendo to any ecommerce business looking for a powerful, reliable review platform.
Working with Okendo Reviews has been a fantastic decision for our brand. Their platform makes it simple to gather authentic customer feedback and display it in a way that really resonates with shoppers. A special shoutout to Amanda Calderon and Henry, who went above and beyond to walk us through the ins and outs of the platform — their guidance made it so much easier to unlock everything Okendo has to offer.
We’ve had a great experience using Okendo Reviews for our brand. Amanda Calderon has been incredibly helpful in showing us how to maximize Okendo Reviews' features and capabilities. The platform has been a valuable tool for collecting and showcasing customer feedback, making it easier for our customers to learn about real experiences with our products. We also appreciate how user-friendly the platform is and how seamlessly it integrates with our store. Overall, we’re very happy with our experience using Okendo, and we truly appreciate Amanda’s guidance and support in helping us make the most of the platform.
I just recently worked with Laura Gomez on some Okendo plan adjustments and she was so pleasant to work with on getting our plan right sized for us!
We've been using Okendo for several years, and it has become an important part of our business. The platform has been reliable, easy to use, and has continuously introduced features that help us improve the customer experience. I recently had a call with Laura Gomez, and she was fantastic to work with. She took the time to walk us through several new features, explained how they could benefit our business, and even implemented them for us during the call. Laura was knowledgeable, patient, and incredibly efficient, making the entire experience seamless.
Excellent and quick customer service (within minutes) when we had trouble importing a file with pre-existing reviews. Thank you, Paulo!
Okendo are very helpful and have a fantastic product offering. From reviews to referrals to Loyalty, they cover it all.
Sheila has been a great support in getting okendo working. She was prompt, provided the needed information and reliable. She got my client a good package deal and the set up has been smooth so far.
I worked with Laura Gomez and she was absolutely great to work with. She provided some great ideas to leverage Okendo on how to improve our metrics. Okendo has been great in general about giving us the time and guidance to help improve our revenue. The platform is really second to none out there if you have enough order volume. I highly recommend!
Okendo is a great app to use, and their support is fantastic. I particularly like the range of products they offer, making it easy to onboard and integrate with our store!
Okendo is a robust, easy to use review solution for us. Their customer service is quick and very helpful, the platform interface is intuitive and they are always bringing new features online to help us optimize our review process. I also appreciate how proactive they are. They seem to really care about their customers.
Okendo has been a fantastic partner for MiaDonna as we've built out our review program. The platform itself is intuitive and gives us exactly the flexibility we need for buyer-verified reviews, and the team behind it has been just as strong as the product. It's clear the Okendo team cares about their merchants' success, not just the sale. We're grateful for the partnership and would recommend Okendo to any brand looking for a review platform that's both powerful and backed by people who actually show up for you. Special shout-out to André for his time reviewing and optimizing our program.
Happy With Paulo, he really care about understanding properly my request and implemented very well. fully recommended platform, cost is high but worth it!
Came from another review app (that doesn't feature reviews on Google), and Okendo has been amazing! I needed some help and I was taken care of just in short amount of time! Highly recommend!
Okendo team has been incredibly helpful, proactive, and responsive. They always come with solutions and are a pleasure to work with. Their positive attitude makes every interaction easy and productive.
Highly recommend Okendo as a small but growing business. The platform is easy to navigate and translates to a seamless customer experience. The support team is very responsive and are always happy to answer any questions. Leonardo in particular was a great help with setting up a dedicated review page on my website and was a pleasure to communicate with. Thank you!
Our experience with Okendo has been outstanding from day one. Their team made the entire onboarding and implementation process seamless, and their level of communication and support has exceeded our expectations. A special shoutout to Josh, who has been an incredible partner throughout the process. He is knowledgeable, responsive, and genuinely invested in helping us succeed. No question was too small, and he always took the time to ensure everything was handled quickly and thoroughly. What stood out most was how easy Okendo was to work with. Their team is organized, proactive, and always willing to go the extra mile. It's refreshing to work with a company that combines a powerful platform with such exceptional customer service. We highly recommend Okendo to any brand looking for a review and customer marketing solution backed by a team that truly cares about its clients' success.
Switching over to OKENDO was a great thing for us to do. So many more features than the previous platform we used. And in saying that .. I wouldn't have made the switch if it hadn't been for Kenn in customer technical support. He was brilliant at fixing all the little issues with the transfer and took away all my stress with it all.
Laura Gomez has been an incredible partner to work with. She is always proactive in recommending new ideas, sharing best practices, and helping us identify opportunities to further optimize our Okendo experience. Her responsiveness, expertise, and willingness to go above and beyond have made a meaningful impact on our team. We truly appreciate her ongoing support and dedication to helping us get the most value out of the platform.
Very helpful and proactive on getting set up with best practices. Very intuitive and easy to use. Customer success manager has been great.
It has been nearly 6 weeks since i signed up to their programme and the review request emails are still not live and don't appear to be set up correctly at all. They offered 3 months free to join their 12 month programme, and now I know why. The delays and errors and sorting out are not what I expected. We have not even started on the Rewards Programme yet, and no doubt will take well over 3 months to have everything live .
Okendo has truly been a breath of fresh air to work with. Every person we have connected with, from sales to onboarding to our account manager, has been beyond helpful, communicative, and patient throughout the entire process. Their team has made everything feel easy, organized, and supportive, and it has been such a pleasure working with them every step of the way. I genuinely cannot say enough good things about my experience with Okendo and would highly recommend them to anyone looking for a team that is knowledgeable, responsive, and truly cares about their partnerships.
Great customer support! Have had various needs between the different plans we're on and always had super helpful, quick, easy support with any and all questions.
Your customer service is top notch. We experienced an issue caused by a Klaviyo outage, and Josh was incredibly helpful and professional throughout the process. He was quick to assist, kept us updated, and helped get everything resolved smoothly. Really appreciate the support from the Okendo team.
We’ve had a great experience with Okendo so far. The onboarding process was smooth, and the team was very helpful in getting everything set up correctly. Their customer support has also been extremely responsive whenever we’ve had questions or needed assistance. It’s clear they care about helping their customers succeed, and that level of support has made implementing and using the platform much easier for our team.
Had some really frustrating issues and honestly didn't know where to turn. Paulo took the time to actually help me through it, step by step, without making me feel like a bother. Patient, thorough, and genuinely helpful. People like him are the reason you stick with a platform. Thank you Paulo, really appreciate it. the best !
We recently switched to Okendo to test performance and functionality compared to our current provider, Stamped, and so far we are really impressed. The reviews product in particular has stood out. We are already noticing higher engagement and conversion through the review widget, which has been great to see early on. Onboarding was seamless. The team helped us turn things around quickly, given our specific needs, which we truly appreciated. We are also really enjoying the AI features so far like the AI summary and AI auto-reply feature. Today we had our first meeting with our CSM, Laura, and she came prepared with so many valuable suggestions to help increase our review rate. We are looking forward to continuing to optimize our account and seeing what new features are on the horizon. Highly recommend Okendo to anyone looking to level up their reviews experience.
Okendo has been a great partner for our team. The platform is intuitive, flexible, and continues to evolve in ways that support our business needs. Their support team is especially fantastic — always responsive, collaborative, and willing to help us find unique solutions tailored to our use cases. Highly recommend working with them.
The best customer support. I've had Okendo for a year now and I'm really impressed with their team. I love that I can always get connected with a REAL person. They have an AI chatbot that can answer basic questions, but doesn't pretend to be human and is always ready to connect you with an actual employee, no runaround to prove you need the help like other companies. I also really appreciate the level of support with account management and initial implementation. Kudos to Okendo for prioritizing having great staff in addition to a great set up.
Okendo has been a strong partner for our reviews program. Their customer support team is consistently responsive and helpful, and we’ve especially appreciated how proactive they are in recommending optimizations to improve performance and the customer experience. The platform is easy to work with and has supported our reviews needs well.
Okendo Reviews is easy to use and their onboarding team helped with the seamless integration on our site. Daily management tasks are simple and straightforward, making this a great add to our ecomm marketing toolkit.
We're just using for basic stuff, and it works great. AI bot is helpful, and human support is there in 5 mins if needed.
I wanted to share how wonderful it’s been working with Karen Vargas during our Okendo onboarding process. Karen helped us set up reviews, the skin quiz, surveys, loyalty, and referral programs, and she made what could have been a very overwhelming implementation feel incredibly smooth and manageable. She was always available to troubleshoot issues, walk through setup details, and explain how everything worked in a very clear and thoughtful way. What stood out most was how personable, attentive, detail-oriented, and proactive she was throughout the process. We had several calls together, and every time she came prepared, patient, and genuinely invested in helping us succeed. She didn’t just “support” the onboarding — she actively partnered with us to get everything up and running quickly and correctly. It’s rare to work with someone who combines technical knowledge with such a high level of care and professionalism. Karen made a huge difference in our experience with Okendo, and I’m very grateful for all of her help.
Great reviews widget - has every feature you could possible want and more and is very easy to use. Left yotpo due to increasing cost and okenda has been above and beyond!
Switched to Okendo recently. We were on Stamped for a few years but the app became super laggy after the company was sold. Their customer support also declined over the years. I wish we had switched to Okendo instead of YotPo because we spent the past couple of years hating the experience. YotPo was even worse for customer experience as they sent one review request email per product. Now, with Okendo - the team has been really wonderful. Ritwik, Karen and Andre have been really amazing. I've enjoyed the onboarding experience as they have helped us with almost everything. Their team handled all of the heavy lifting, plus they're super quick! What took almost weeks to months with YotPo only took a day or two with Karen. With setting up our widget - Andre has helped setting up and customizing our widget. He's been super helpful with optimizing our store. Lastly, really thankful to Ritwik for getting us to finally pull the trigger and switch.
The Okendo app was easy to install, and the support team was very helpful, making sure we had the settings just right when we went live. Shout out to Paulo and Ritwik. We're starting with the free reviews version, and will likely upgrade to the paid version to include loyalty and referrals at a later date.
This software operates my post sale activities from loyalty points to on page reviews. It is invaluable! I believe it keeps my customers coming back to get more points and use them on goods we list as well as discounts we offer based on their spending level.
We have been using Okendo for more than five years with great success. It’s been an excellent solution for our business and integrates seamlessly with our app ecosystem. Their platform is reliable, easy to use, and has helped us strengthen customer trust and engagement over time.
Great support from our account manager. Very user-friendly app. Definitely recommend!
Easy to use platform with exceptional Customer Support and Onboarding Team. Okendo has helped us manage our customer reviews and our loyalty program and increase our conversion rates. Shoutout to Aboud, Brock and Laura for always answering our questions and for helping us achieve our goals.
We've been really happy with Okendo reviews. It integrates seamlessly with our website and email platforms. Our account manager always shares new features and helps us optimize. We've gotten so many more product reviews since switching to Okendo.
We migrated from Yotpo to Okendo and it’s been a fantastic experience from day one. The platform is intuitive, powerful, and has helped us improve customer engagement and conversion through Reviews, Quizzes, and Surveys. At K9 Ballistics, Okendo has become an important part of our marketing stack, helping us better personalize campaigns and build stronger trust with customers across channels. A huge thank you to Steven, Laura, and the entire Okendo team for their partnership and support over the years. Their team has always been responsive, strategic, and genuinely invested in our success. Highly recommend Okendo to any Shopify brand looking to scale with a strong customer marketing platform.
We’ve had a great experience with Okendo so far. The platform itself has been solid, but what really stands out is the support. Their team has been responsive, helpful, and willing to jump in when we needed guidance during setup and launch. That kind of support makes a huge difference, especially when you’re moving quickly and trying to get everything working the right way. Highly recommend.
