Melomys
United States
Reviews (3)
Really solid review app! I had some issues with the app implementation on my site (the widgets were filling up more than the content width) and they jumped on immediately to get it resolved in 15 minutes. Thank you!
The app is pretty confusing to use, but is valuable for tracking returns. The functionality of the app is good, but it can be hard to find where to make the update you want or why something isn't working. Neha jumped on a call to walk through the setup with me, which was above and beyond my expectations.
This app worked for maybe the first week I had it on my store. After doing a theme update, it no longer works at all. I've reached out to support several times and they are extremely slow to respond (and in some cases haven't responded at all). Even after adding them to my store a few days ago, they have no update or explanation for why the app isn't working. This app has also pretty significantly slowed my store down. If I had seen a review like this, I would have thought twice about installing it. Save yourself the headache, this app is not worth it.
Developer reply ·
Dear Melomys, For a quick response, we even have a LIVE chat feature inside the app. We tried to check your store and noticed that not only do we lack access to your website, but we also saw that you uninstalled our app. In this case, how can we assist you? If you review our other comments regarding our app, you will see how efficiently we solve our customers' problems. We are ready to help you now, but to do so, we need access to your store. There are thousands of themes, and it's possible that one or two themes might not be compatible with our app. However, we not only connect to our clients' stores but also fix other problems they may encounter because we are experts in Shopify. When we come across issues on our clients' sites, we promptly address them. How can we assist someone if we are not allowed access? Having a LIVE chat inside the app demonstrates our commitment to helping our customers. Wishing you good luck!
