AfterShip Returns & Exchanges

It is on the cheaper price point because it claims to be able to do certain functions when in reality it can't. I've been on multiple calls to ask why a settings function will say you can do certain things, when in reality it won't let you do them. This happened more than once. No change happens after you show them it doesn't make sense either.

I was excited to set up a returns portal with Aftership, but you can't even set up basic return criteria like using the 'delivery date' for the return window without paying for the $119 plan, super disappointing and not worth it if you're a small business

Great customer service! Rahul is very responsive and helpful:)

Daman - was so helpful, I have been trying to solve issues on my account for a while, finally Daman contacted me via a call and resolved these issues. She is so helpful, and polite, as well as patient! Thank you Daman.

Thanks Rahul, very helpful!

very helpful. Thank you

Chaitali was absolutely fab and quick on resolving the request. Thanks

Vibhanshu was very helpful!

Excellent customer service. David was knowledgeable, responsive, and answered all of my questions without me having to follow up. Exactly the kind of support you hope for.

great sp

very good app to manage our sav

Damandeep Was very helpful and resolved my issue. Thank you!

damandeep.kaur was superb. The best customer service I have had for a long time. Great demeanor, voice, efficient.

David has been very helpful from start to finish. My issue was resolved! Thank you.

very patient and helpful!

Vibhanshu Goswami was amazing in support making sure we had the correct integration, he took time to explain what to do and help me navigating the system. Excellent personal service.

strong knowlege and great support!

it is very helpful

Super helpful and so timely!

Thank you so much Shivam Singh! You provided an excellent service!!!

Chaitali was very helpful and resolved my issue right away. She quickly understood the problem, provided a clear solution, and made the entire process smooth and efficient. I really appreciate her prompt assistance and excellent support. Thank you!

Arun was very patient and explained the process clearly. They were also very understanding of a mishap regarding the service request at the beginning on my end. Overall great experience.

Abhishek is the GOAT of customer service. We needed to retrieve some information from a record that has been archived, and he provided quick and efficient support. Kudos.

Amazing app and service. I have been using it for a few years, and it is the best returns management solution I have used so far. Special thanks to Abhishek very professional, helpful, and knowledgeable. The app gives you many options to manage the returns process and offers a wide range of settings to customise everything based on your business needs. Highly recommended.

customers service was amaing! GREAT!! Again and again. They are great

Although she wasn't exactly sure how to correct my issue/question immediately I appreciate that she took the time and figured it out and it was solved pretty easily. Thanks :)

Shivam è stato di grande aiuto!

excellent

Very helpful support. Answered all my questions.

HORRIBLE EXPERIENCE! Website shows different pricing every time you reload the page. They claim the setup process is 30 minutes, but there are so many bugs along the way that require support, that the process actually takes hours. And once you finally get it setup, you realize that the lower pricing tiers completely fail at making returns automated (ex: won't auto-select shipping carriers, so returns fail because the one shipping option that it'll let you choose won't work with every return.) Once you tell support that you're fed up and want to leave, they offer discounts to keep you. But then when you accept the discount to try the upgrade, they change their mind about the discount that they offered and try to make you pay more. This entire process has been deceptive and frustrating. Bait and switch at every turn. Look elsewhere for your returns app needs. This one ain't the one.

I would like to express my sincere appreciation for the outstanding support provided by Chaitali from the AfterShip team. From the very beginning, Chaitali was extremely professional, knowledgeable, patient, and responsive. She took the time to understand my requirements, guided me through the setup process, and ensured that all my questions were answered clearly. Her attention to detail and commitment to helping me resolve my issues made the entire experience smooth and stress-free. What impressed me most was her willingness to go above and beyond to provide assistance and make sure everything was working correctly. It is rare to receive such dedicated and customer-focused support. Chaitali is a true asset to the AfterShip team, and her excellent service reflects very positively on the company. Thank you, Chaitali, for your exceptional support and professionalism. It was a pleasure working with you. Thanks, KJ kirri

Shivam was AWESOME!

Contacted customer support today and Karan was very helpful and offered a free 14-days trial. Thanks so much!

Going well - I really wanted to offer free shipping returns for customers that could self generate them - but that is not possible on my plan $59 a month - but we can offer variant swaps like shoe size swap for example, customers can generate their own labels, returns are approved automatically, and we offer a 15% store credit bump when customer opts in for that in regards to returns instance -

Abi was very good!!

Your It guy saved the day. After a few text chats and a phone call we are back in business. Thank you for the help and making it work!

She was amazing and super helpful!

Shivam was amazing and very attentive.

I really like the quality of their customer service.

Thanks to Damandeep for her support.

I had an extremely frustrating experience with AfterShip Returns and honestly regret wasting so much time setting it up. As a Shopify business owner, I spent HOURS configuring their return portal, workflows, customer messaging, replacement flows, uploads, and policies — only to discover that one of the most basic and essential return workflow features was locked behind a more expensive plan. Our business simply wanted to approve replacements without forcing customers to return low-value items. This is a completely normal workflow for modern ecommerce businesses. Instead, the system keeps showing customers return shipping instructions and “items you need to return,” which creates confusion and a terrible customer experience. What makes this worse is: • Slow customer support responses • Being passed between multiple agents • Generic copy-paste replies • Wasting time explaining the same issue repeatedly • Basic functionality hidden behind higher pricing tiers The most disappointing part is that this wasn’t some advanced enterprise feature. It was a simple operational requirement that many Shopify stores would reasonably expect to have access to. After spending hours onboarding and customizing everything, they eventually told me the feature required upgrading to a more expensive Pro plan just to allow “keep the item” returns/replacements. So basically: 1. Spend hours setting everything up 2. Discover critical workflow limitations later 3. Pay more money to unlock practical functionality This feels incredibly misleading from a merchant perspective. The support team kept apologizing, but apologies don’t give businesses back their wasted time. The overall experience felt designed to push users into higher-tier plans after they are already invested in the setup process. If you’re considering AfterShip Returns for a serious ecommerce operation, I strongly recommend testing EVERY workflow limitation first before committing time to setup. For us, this was a huge waste of time, energy, and effort. To your reply -> thanks for offering printer less returns with Green returns for extra 40 USD a month - completely worth it . Next time do let people know how to use the printerless returns with the green return option

Super helpful! Amazing customer service as we are getting the AfterShip Returns set up.

Service was great, helpful, solved the issue and clarified further instructions.

Great support from the team. Highly recommend.

Friendly, helpful, and very welcoming - thank you!

Damandeep was kind and very helpfull, she assisted me rith away and her service was quick and usefull.

Great assistance from Purnima

Certaines fonctionnalités sont payantes en extra. Le service à la clientèle est attentif.

Purnima was great throughout. She helped us with the entire onboarding process and was very proactive. Excited to get started.

Very helpful and quick!

My problem was resolved! thank you

Fast response and nicely done well.Abhishek is very nice!!!

Thanks for the quick response to my technical issues . Really appreciate all the time you spent with me and quickly sending request to the tech support as well.

Purnima Sharma provided us with all the assistance we needed and was very kind and helpful!

great app and customer service

Arun from the chat team was awesome! Solved my questions and problem super fast and professionally. He is great!

Customer service is always very fast and helpful! I love using Aftership Returns!

I had a great experience! The support was very quick, they answered my question, and were very nice!!

brilliant

Abhishek is amazing, she jumped on a call and had me set up in 10 minutes! Great app, must have

Great service

Great help from Dhanush, thank you!

Great and quick service. Purnima was quick in responding and helped with a quick call which makes it easier.

We LOVE AfterShip! Dhanush was fantastic to work with. He helped us quickly resolve some issues between AfterShip Returns and Shopify, and the turnaround was much faster than I expected. He was very helpful, knowledgeable, and easy to work with throughout the process. His guidance made a big difference, and I really appreciated how smoothly he helped get everything sorted out. Highly recommend working with him. AfterShip Tracking & Returns has saved us so much time, it's hard to imagine running our ecommerce businesses without them!

Thank you to the support team for their help with every issue I encountered. I would especially like to thank Mr. Dhanush for patiently answering all of my questions.

Aftership has been a great tool for our business. It has helped speed up returns, refunds, and exchanges, and made our customer service department more efficient. The customer facing portal is great and easy to use. Overall we are happy customers, and will continue to use Aftership for the foreseeable future!

The setup process has been very straightforward thanks to the extremely helpful support from Dhanush. He took the time to explain everything in detail and answered all of my questions, ensuring the system was configured exactly the way I needed for my brand’s exchanges and returns. The app has been working great so far and has made the returns process much easier for both me and my customers. Would highly recommend.

Dhanush Nair was very helpful in setting up and walking us through!

karan was very helpful and solved my problem very quickly

Purnima was very very helpful, sorted my problem out in 5 minutes! Very grateful for this support and help!

Very helpful!

We have been using Aftership for years howvere, features needed for reports that used to be offered have been put behind upgraded paywalls. Additionally, the app will sometimes not load at all and will need to be restarted multiple times. Customer service does respond fairly quickly.