My Mystery Shirt
United Kingdom
Reviews (2)
AVOID AT ALL COSTS…………….. I was not informed that I needed to upgrade, there was no communication whatsoever. I was then told that simply logging in triggered the upgrade, which is unacceptable. Customer service via chat was also very poor and unhelpful when trying to resolve the issue. I would strongly recommend using alternative providers.
Developer reply ·
Hi My Mystery Shirt Team, Thank you for taking the time to share your feedback, and we’re truly sorry for the frustration this situation caused. We’d like to clarify a few points for transparency. When accounts on legacy free plans exceed usage thresholds, an in-app notification was displayed to inform users that an upgrade will be required. For accounts that exceeded the plan limit but haven't upgraded, we intentionally ensured that active campaigns continued running until the next login, rather than cutting them off immediately from the point at which the usage threshold was exceeded. We understand that the notice may be easy to miss, and the upgrade alert on your recent login would have felt unexpected, and we completely get why that would be frustrating. However, we hope you also understand that it's not an abnormal practice for an account to be requested to upgrade when it has exceeding the free plan usage. We also want to acknowledge that your account has been with us for over 3 years on the free plan and that your campaigns have performed well. We truly appreciate your trust during this time. That said, we’d be happy to explore possible options and offers with you if you would like to continue using the app. Please reach out to us directly at support@one.store, and we’ll assist further. Warm regards, The ONE Team
Be careful with this app. It draws you in with the beginner plan, but once you reach the quota, a number of limitations appear that were never clearly explained when signing up. Communication then becomes extremely poor, and I was given incorrect information on more than one occasion. Although they say you can continue using the beginner plan, you are required to complete multiple steps every time just to access the Loox app. Most of the time these steps aren’t even available, which means you can’t actually use the app. I WOULD STRONGLY ADVISE SEARCHING FOR A MORE RELIABLE LONG-TERM REVIEW SOLTUION
Developer reply ·
Hey, Thank you for taking the time to leave your feedback. We're sorry to hear about your experience, and we'd love the chance to make things right. We’ve reached out privately to go over your current plan with you and share more details. Feel free to reply whenever it works for you.
