WELdental
United States
Reviews (4)
Their Monday morning outages are getting old. Happens way too often. Also, when you get customers, whose shipping labels show to have been paid for and printed, contacting you on a regular basis you will realize that you have to babysit this company's product. There are several threads on the Amazon Seller forum describing this exact issue, charging for shipping labels that aren't printed out. The latest glitch had occurred for over a week when using Shipstation Connect. Randomly printed out blank pages instead of Packing Slips. This seemed to occur when printing large batches. After waiting on their Chat for over an hour their poorly trained support person was zero help. Told us we should uninstall and reinstall the app & also tried to infer that it was our printer causing the problem. We have 2 printers and they both did the exact same skips. Another waste of time. We have found a workaround to avoid the missing packing slips. It takes more time but we can't continue having orders not shipped. Looking for a new option that isn't part of Shipstation or Stamps.com (the parent company). The fact that Shipstation took three weeks to respond to this clearly represents their approach to customer support.
Developer reply ·
Thank you for taking the time to review our app. We're sorry your experience has been frustrating. You mention a few different issues and so we've had a member of our support team reach out to you to get your important feedback.
I reached out for assistance as we weren't able to post to Instagram. Got help immediately. Guided us to reinstall Instagram on my phone to make sure the permissions were set properly. Easy fix. Works great!
This app stopped reporting the value of the conversions to Google Analytics a few weeks ago. Developer has told us that they would correct it after asking twice to get it fixed. Will be removing app and finding a different approach. I can echo the other positive reviews. I have had superb customer service from a few of the Apps we using. This is by far one of the best, attentive providers here.
Developer reply ·
Hi WELdental Thanks for taking the time to leave us your feedback. We are sorry we couldn't resolve this issue for you. There are a few combinations of config and checkouts that cause problems, but sadly we couldn't get to the bottom of this one. We hope you've found a solution to the problem, but we'd love to have you back if you haven't and will do our best to find a solution. Best regards. GTM.
We have been using this App for a few months. If you ever need any assistance they are quick to respond and address anything you need. This app keeps getting better with each update and offers several refinements that others do not, and we have tried the other AMP apps here.
