ShipStation Orders & Inventory

Most of the time it is great, but beware! I was over charged $4500 and I have been fighting with them for weeks and zero real answers. Also if you have to do a dispute good luck, don't even waist your time.

Chelly made transitioning to Shipstation a breeze. Chelly was very informative, very patient and a pleasure to work with.

Constantly loses connection and needs to be manually refreshed. Every single day I have to manually refresh the ShipStation Connect app on my laptop after a few minutes of inactivity. Then I have to manually refresh the Store Status page, which takes 30 seconds or more to complete. Then I have to manually refresh the order page itself, but I can't do both at the same time. The order page does not automatically update with new orders for approximately 4-6 hours typically, in my experience. At least once a week I have to log out of ShipStation Connect entirely and log back in to refresh the connection yet again. Every step in this process wastes time that I could spend processing orders.

I really appreciated getting to be connected with a live individual to walk through the setup. The software is pretty deep so it definitely sped up our setup time to work with someone who was familiar with it. We worked with RJ who was great and helped us customize the settings for what we need to do. Very good onboarding experience overall

We’ve struggled to find a shipping solution that fully supports our unique print-on-demand business model, and we’ve learned that there is no perfect platform for every operational need. That said, ShipStation has helped streamline our workflow and improve order-processing accuracy. The setup and implementation were challenging—and continue to be a work in progress—but ShipStation’s support team has been incredibly responsive and helpful, especially Stephani Williams. Through countless scheduled and impromptu meetings, Steph’s patience, flexibility, and warm personality helped turn many frustrating moments—and even a few tears—into laughter. With her thoughtful guidance, our team has gone from novice users to confidently navigating and troubleshooting the platform. We truly appreciate the level of care and support she has provided throughout the process.

All working as it should. Syncing in both directions works no problem. It's worth it.

I’ve had a great experience with ShipStation so far. Gail was very helpful during the setup process, answered all of my questions, and made everything easy to understand. Very happy with the experience overall!

Gail, Provided excellent service helping us integrate ShipStation with Shopify. She made the entire integration process simple and straightforward, was very knowledgeable, and was quick to help with any questions we had along the way. The integration was easy and everything went smoothly. Great service and highly recommended!

Great app, and the shipping prices are very competitive. Shame you can't show availability in the way of a percentage bar, in the awaiting shipment grid, so you didn't have to open each order, then it would be perfect!

Eigentlich eine tolle App, die gut aufgebaut ist und flüssig läuft. sie lässt sich gut anpassen. Allerdings wird der internationale Versand aus Deutschland mit DHL nicht unterstützt. Und das wichtigste: Wir hatten einen schweren Fehler, der zum kompletten Stop unseres Accounts geführt hätte und der Kundenserivce hat trotz Kontakt per Mail, Chat und Formular über einen Moant nicht reagiert. Überlegt es auch genau, ob ihr euren kompletten Versand an ein Unternehmen ohne Kundenservice abgeben wollt!

First time using our customer support help with a live person. Chelly was very accommodating and supportive as we navigated through all my questions. She was able to show us some features that we were not aware of. Much appreciated! Henry at GRF

Super happy to have made the switch to ShipStation! it was super quick and easy with Rakesh guiding me through the steps. The functionality is so good and the support from Rakesh was next level – super knowledgeable, helpful and patient. He made sure everything was setup and tested ready to go & even helped me configure so automation rules which will save me so much time. Total game changer. Thanks Rakesh!

Stephani Williams was my implementation specialist. She has been really great to work with. Super knowledgeable, communicated well, and helped get the workflow that I needed dialed in.

We have been using ShipStation for several months now and am so impressed with what the software is capable of doing. Leon helped with our set up and has gone above and beyond to help. Providing extra support beyond our allocated implementation time, answering emails and calls. Greatly appreciated. Coming from a much simpler fulfilment provider, initially the set up process was daunting but now being fully implemented, we are seeing the capabilities and how ShipStation will save us time and money. The use of Automation and with the assistance of their AI Assistant has made the transition easier. The most important reason for choosing ShipStation was knowing the Support and Help Desk that is provided, I have used this service several times and have been answered quickly. For any issues not rectified immediately they continue to investigate and follow up.

Rekesh was absolutely amazing in helping me set up my ShipStation account. He was incredibly efficient, patient, and made what felt like a really daunting process so easy to understand. He took the time to make sure everything was set up correctly and answered all of my questions along the way. I really appreciate all of his help and couldn't have asked for a better experience. Thank you so much, Rekesh!

Sertel and Gail at ShipStation were very helpful with the process of setting up the automation processes between our Shopify store (HempBeverages.com) to ShipStation. I highly recommend them to help with setting up your store with Shipstation. 5 stars in not enough stars for this teamwork.

We really like the ShipStation / Shopify functionality - not only for Shopify, but for all of our various platforms. It is leaps and bounds beyond what we previously had implemented, and really like the continued development on both sides. We thought Shopify's built in shipping solution was great, and ShipStation takes it even further! Darren Dybala was our implementation manager as we navigated this transition and he was invaluable!

We recently completed the implementation of our ShipStation Premium plan, and we had a great experience working with our implementation manager, Chelly Bell. ShipStation has already helped streamline our shipping process and improve our daily workflow. Chelly was patient, knowledgeable, and always quick to respond to our questions. She helped us set up several automation rules that have streamlined our daily operations and saved us valuable time. Thank you, Chelly, for your outstanding support throughout the entire process. It was a pleasure working with you, and we truly appreciate everything you did to make our implementation a success.

Cannot praise Shipstation enough - it makes processing orders seamless and has completely transformed our operations. Couldn't do without it! Special shoutout to our implementation manger Aakriti! Thanks.

This app has made our shipping and fulfillment process much more organized. Managing orders, printing shipping labels, and keeping track of shipments from one place has saved us a lot of time, especially as our order volume has grown.

Two stars, and it is a shame, because the actual software itself is great. The ability to find orders by scanning a product barcode was essential to our business model, and ShipStation is the only software we found that can actually search for an order by product barcode. The barcode verification for packing has pretty much eliminated our packing errors, and the ability to set up custom parcels has been great too. The software and the automations are genuinely good. The problem is the importing and syncing of orders, especially after changes are made in Shopify, plus continuous ongoing bugs, and for us that outweighs everything good. ShipStation only imports an order once. So if you remove hold tags tags, split fulfilment, or update the shipping location afterwards, it is impossible to get it to sync. We ship from multiple retail locations, and a location change in Shopify simply will not update in ShipStation. We have had orders sit for more than a day without updating, and worse, after a location change orders have flipped to showing as cancelled and refused to load at all, once while our courier was literally waiting at the door and we could not get anyone on the phone. Order splitting is another one. If you split an order in Shopify it does not create two shipments in ShipStation, and we were told we would have to call support to split every order manually on their end, which is not realistic when you split several a day. There is also no way to hold a shipment and release it later, and no way to automatically reprocess rules, so you are constantly clicking Reprocess or calling support to fix things by hand almost daily. The multi-location handling is the core failure. Other shipping software uses child accounts so each location has its own synced account. ShipStation's only answer is separate user logins that each see their own orders, which does not fix the syncing. Even adding a missing barcode to a product in Shopify will not sync back to ShipStation for that order. Barcode scanning also pulls up orders that have already shipped, and the status filter clears every time you scan, which has caused orders to be shipped twice. Onboarding was a nightmare, over a month of daily emails and it still was not right at the end. Great software, held back by sync and reliability problems we cannot work around.

We just finished implementation of ShipStation to move our Shopify orders over to them and we couldn't be happier! Darren Dybala was our implementation Manager and did an incredible job helping us through everything. I was a little worried about only having 3 hours in total call time but we were able to knock it out in less than that and were able to set automations and filters throughout the software to streamline our operations process. He was quick to answer any questions we have, EXTREAMLY informative on how the system works and were already saving $1000's in our first week. Thanks again Darren, great working with you!

Just got set up with the help of Rakish at ShipStation and its a game changer. A few clicks and my labels are automatically printed with compared rates at the touch of a finger. Perfect for my small business.

We've been using ShipStation for several years now - and it keeps getting better. We're really happy with the reliability and flexibility of its options. The ability to make you own automations is one of their best features. The user interface is simple, logical and easy to navigate. Plus their new WMS features for efficiency are a game changer. However, the best feature of ShipStation is actually its people and team. Whenever we require any service and support, they're always responsive, prompt and helpful. They seriously set the standard when it comes to support. If I could choose 6 stars instead of 5, I would. I'd highly recommend ShipStation, and for well more than just a shipping solution.

Darren Dybala was great to work with. Had worked previously with him when we were on Shipping Easy. Moved to ShipStation and the features and automations are very helpful with what we do. Darren was and is very responsive, professional, and joyful. Thanks Darren! -Lenny's Shoe & Apparel

Wow! Only been using ShipStation for about a week, and already we absolutely LOVE the way it handles the customization and workflows our Shopify store requires (such as split shipments). Sertel Carbaquil walked us through the settings quite easily with professionalism & patience, and we couldn't be more thrilled with this service -- THANK YOU!

ShipStation has been nothing short of revolutionary for our workflows and shipping costs. So glad we made the change! The implementation process is incredibly helpful (thank you Darren!) so if you're worried about the process of learning a new system, don't be, they will walk you through it step by step.

getting worse by the day. before the pandemic this was a best in class shipping solution. now i would be better off asking agentic ai to code a shipstation variant for me or just using shopify's built in shipping solution.

Gail Perez at Shipstation was very helpful in setting up my shopify account. The customer service was excellent

Great app and the staff is very helpful. Sertel was very helpful and very responsive. Glad I made the switch.

Sertel was super helpful in setting up our store! Thanks Sertel!!!

RJ was very comprehensive on my onboarding, made my shipstation transition seamless. Over the course of the phone calls and emails, our team was equipped with a smoothly executed workflow, which enabled us to trust our shipping is covered, and we can focus our time elsewhere! Thanks RJ

We've been using ShipStation for over three months and have connected it to our Royal Mail business account. While it's one of the better platforms for using your own courier accounts, such as Royal Mail, we've encountered a surprising number of limitations and ongoing issues. Unfortunately, there appears to be little sign of meaningful improvement. For a company that has been in this industry for so long, it's difficult to understand how many essential features are still missing and how many common problems remain unresolved. After reviewing the ShipStation community forums, it's clear that many of these issues have been raised repeatedly by users, with some feature requests and bug reports dating back more than four years without a solution. The platform has strong potential and offers some excellent functionality, but the lack of development in key areas and the slow response to long-standing customer feedback can make it frustrating to rely on for day-to-day operations.

We had a very great experience integrating our store into Shipstation! A big shoutout to Leon who helped us every little step of the way. The app is fantastic and our warehouse girls are loving it!

Nope nope nope....

Had a fantastic implementation session with Darren Dybala, who walked me through my premium tier setup, rate shopping automations, ShipStation Connect buildout, and batch shipping logic, along with a range of operational improvements. Great conversation, great guy, and a great product all around.

We tried a number of shipping solutions but none met our needs - until we connected with ShipStation. Rather than having to rely on chatbots and painfully slow chat sessions with busy representatives, we were able to quickly schedule a call to discuss our needs with a real live person. Once we determined that ShipStation could help, we were scheduled to meet with their implementation team. Yes, they have a team whose job it is to help customers setup, streamline, and learn to use ShipStation. Dan Gutierrez, our shipping implementation manager, could not have been better. He did an amazing job, helping us over a series a Zoom calls. He and his team worked with us to find the best solutions for our particular shipping needs, listening, asking questions, and coming up with custom-coded solutions to help us get to where we needed to be. We highly recommend ShipStation.

great experience and customer support

Terrible customer service and support. Does not integrate with the basics like pick ups for TeamGe/toll. Contacted account manager and she passed it off at lightening speed to tech support who did nothing after multiple attempts to contact them over a month. You pay a fee to make your business get a poorer customer experience whilst making your job harder. The response from shipstation below is exactly the same as 2 previous emails I have received with no outcome.

We have been loving Shipstation. The team is super helpful and we recently moved to their barcode picking and packing system which is so much more efficient. We moved to reduce errors and increase speed, and it has 100% delivered on that. Our promise has always been next day shipping, but as we grew, we couldn’t keep up with that anymore consistently. This system seems to have solved that for us.

Chelly is fantastic! Thanks, Queen! We appreciate your insight and guidance so much!

Gail Perez was fantastic during my ShipStation onboarding. She patiently and diligently helped resolve the issues I had connecting our UPS account, and made the process much smoother. Great support and a true 5-star experience.

Extremely good app. Crazy amounts of automations, 3rd party integrations and overall the best-in-class shipping app for ecommerce.

There are a lot of features available, many of which are very useful. Assuming your inventory sync is doing well, you can flag OOS items, and also orders going to the same address. There are lots of sorting features and automation rules that streamline the process. The information is very dense though, almost to an overwhelming degree. You will become very familiar with the help articles.

highly recommend

We have used ShipStation for almost 2 years now and are very happy with it. We were working with Chelly to implement their inventory management system however we had to put that on hold for now due to a rebrand. We hope to continue with it at a later date as we really liked how it was set

Faye Decena from Shipstation provided great help and support together with her manager Robert.

Had Chelly from the implementation team. Very good at communicating, punctual, pointed us in the right direction and was able to find answers when we needed it. Still unsure if Shipstation is for our business, but Chelly was a great guide in the navigation process.

Rakesh has been amazing every step of the way. Showing me how to set everything up to receive the cheapest rates, and then taking the time again to show me how to set up live rates for customers. I couldn't have done it without his help.

Nick Whipps is a guru...very good at this shipping thing. Found out ways to save on shipping and maximize our shipstation plan. Showed me the secret tools. This guy whipps butt.

Thanks so much - amazing Onboarding! Thanks to Rakesh who took the time to set everything up with me.

Eric is the entire reason we adore Shipstation so much. The service we get from the team at shipstation is what makes this app the best on our store. The app has changed our entire dispatch method in the best way. We went from manually dispatching orders too sending all products in the most efficient way possible. We never have issues or errors in picking anymore. We would be lost without shipstation!

Software Integrates well and Sertel Carbaquil was especially helpful at assisting us setting everything up

Omar with the Implementation Team was extremely helpful in demonstrating all the features that ShipStation has to offer for shipping operations. He was knowledgeable, professional, and made the entire process easy to understand. Overall, it was an amazing experience, and I would highly recommend using ShipStation to anyone looking to improve their shipping workflow.

Rakesh has been great helping me set up my ship station so i can start sending out orders. Thanks mate!

We are currently trialing Shipstation and Rakesh has been a great onboarder so far! Looking forward to working with him in the future.

Shipstation has been attached to our Canada Post account - which we never use. They were hacked, and did not inform ANY of their customers. I have been charged $18,230.00 - and now have to work to get this cash back from Canada Post and my bank. Sucks you guys got hacked, but you should get ahead of it and disconnect ALL customer connections.

I would very strongly caution any store/brand from working with this company as it will put your brand and store at risk. ShipStation has a serious tracking handoff issue with GlobalPost shipments, and support has absolutely, 100% ignored it and have tried to gaslight us by calling it a 'feature request' fix. Basic operational compliance and tracking is not a 'feature request', it is a core tenet of why they exist. We use ShipStation through our 3PL. Valid GlobalPost international tracking numbers are being attached to fulfilled Shopify orders, but the customer-facing tracking links are directing customers to USPS, where the numbers show as invalid. So customers are seeing what looks like invalid tracking even though the shipments are valid GlobalPost shipments. This has created a real operational problem for us that is actively harming our brand. We provided specific affected Shopify orders, tracking numbers, USPS links showing the issue, and a clear explanation of the failure path. The response from support has been repetitive and has not addressed the actual technical question: what carrier name, carrier code, and tracking URL is being passed into Shopify, and why GlobalPost shipments are ending up with USPS tracking links. They are well aware of the issue internally and choose to ignore it. These are the types of companies that should not be in business.

Process went very smooth. Making our shipping lives easier! Thanks to Dan Gutierrez for setting us up he was very very helpful.

No response to my support ticket for almost one month. I was excited to have both shipping and my returns solution in the same place, but the Returns setup has been stuck in an error for nearly a month. Only response is that it has been escalated to someone senior. No one has reached out other than that. Would still love to use it if someone would help get it going!

Just started with ShipStation 7 days ago, the set up and support has been amazing - big thank you to Aakriti. Lots of helpful suggestions and Ideas. Great service & I have found the webpage easy to use and has made the fulfilment process easy. Highly recommend.

I recently started using ShipStation, and it has been a game changer for my business. It’s already saving me a lot of time and hassle, especially when it comes to organizing and processing orders. What used to take a significant part of my day is now streamlined and much more efficient. The platform is user-friendly, and the automation features make it easy to manage multiple orders without feeling overwhelmed. Integrations with my sales channels have been smooth, and label creation is quick and straightforward. I also want to give a big thank you to Darren Dybala, the implementation manager, who was extremely helpful throughout the setup process. He took the time to clearly explain how to best use ShipStation for my specific needs and made sure everything was set up correctly from the start. Overall, I’m very happy with the experience so far and would highly recommend ShipStation to anyone looking to simplify their shipping workflow and save valuable time.

ShipStation has been our shipping and logistics partner for 10 years and we've shipped over 100,000 orders on their platform with no interruptions of service and saved thousands. Convenient integrations with Shopify, Amazon, eBay and more. Highly recommend.

We love Ship Station! Have been using this for years and it has been a fabulous addition to our company!

Chelly Bell was fantastic. She was engaging and didn't think this old man was stupid. She was very patient. This has helped me get a great start with shipping, and it will definitely help my entire team be more efficient. I am grateful for this service and Chelly has made the transition simple and even fun!

Love the product and integration very seamless

Darren Dybala is the man! He went beyond what is needed to get us setup with shipstation. I feel 100% confident with shipstation. It has made our shipping fulfillment way easier to manage

Dan Gutierrez helped me out a ton. He was really clear in explaining the platform and researched answers to questions when he didn't know the answer, he made it very clear on how to best utilize shipstation. The platform has cut down our shipping time by a lot. My only complaint is that we cannot attach documents electronically to shipments in regards to USMCA/CUSMA forms, 232 Steel and Aluminum forms, or designate our own broker when making shipments. These are requirements of nearly all shipments these days and this should be standard. If these changes were added, I would adjust my review to a five star.

Very good support, having direct email communications with a dedicated account manager to resolve issues makes a world of difference. ShipStation is one of the few platforms that supports our specific needs. We are also enjoying the new line up of features.

I have been really sceptical of trying this but so far so good. The cheaper rates more than pay for the as subscription - especially on international orders. I was really surprised to get a phone call in response to some questions I asked, there rep Andrej spent quite a bit of time helping me set things up to run smoothly. So far so good and I will update the review in a few months!

ShipStation so far (2 years in) has been decent. The only issue I have is why does an order made in Shopify takes hours to pop up in ShipStation? But other than that I have no complaints. I will be sure to update as the time expands.

Rakesh has gone above and beyond to help me get started on my ecommerce journey, teaching me how to integrate Shopify with my Shipstation account and my Shipstation account with my courier. I am not tech savvy so I am extremely grateful that Rakesh has managed to increase my knowledge and confidence to be able to run my ecommerce business smoothly. MASSIVE thank you Rakesh!

William Kelly was super helpful navigating our company through an update and explaining new options for price break downs and savings. He is available whenever we need help and gets back to us promptly when not. We have been using ShipStation for over 10 years and we like how it is very user friendly and how they listen to their customers and provide updates that make sense.

been using it for a year, good support for the most part

Chelly Bell was exceptional to work with! our onboarding process was extremely smooth and her follow ups were timely. I couldn't have hope for better support

We've used Shipstation for nearly a decade and every time there is an issue with their service (Going down for 3+ days, billing issues, etc), you realize just how bad their customer support is. The staff is outsourced and it clearly shows. We were charged nearly 3x our usual plan's rate for "addons" that were deceptively hidden and/or that we did not actually select. They refused to refund us for these unused features when we got our bill. The company is currently in a merger, so it seems they are doing everything to make their books look good, but really - it was never good.

Shipstation has been a tremendous asset to our business. It is simple to ship and integrates with numerous marketplaces. We have been a client for over 5 years. In addition, our representative, Keith Phillips has been helpful, educational and found ways to improve our experiences!

So far Shipstation is working great. The highlight so far was my meetings and training with Aakriti who was extremely helpful and I was able to understand alot more functions that Shipstation offers.

Aakriti has been super helpful in the onboarding process! Great support :)

It's a bit complex at the start, but overall the easiest platform for shipping from not just one but multiple platforms. Highly recommend for any company looking to ship more than 50 packages a month (due to the time/cost savings). Support has been amazing as well. Lots of time spent helping to get things right in our account and explain things I wasn't familiar with. A+

The platform, the service offerings, and the onboarding process and implementation sessions with Darren have all been nothing less than a 5-star experience. I'm looking forward to continued usage and development.

Daniel... A+++ Not much else to say, best experience with customer service yet.... they haven't all been good but he made up for all of it awesome

Looks like a good app but for my parcels it would cost and extra 20%!

Darren was extremely helpful in are initial setup!

I recently had the pleasure of working with Rakesh from the ShipStation support team, and I cannot recommend him highly enough. We were navigating a particularly complex setup, and Rakesh’s expertise was evident from the start. He was incredibly patient and professional, taking the time to explain every nuance of the configuration. Instead of just providing quick fixes, he ensured I understood how to truly optimize the platform for our specific needs. If you’re looking for someone who goes above and beyond to ensure customer success, Rakesh is your person!

Have had to call customer service twice today and they been very helpful in getting our stuff up and running again after UPS cancelled their service on their end. Very thankful for the 2 customer service reps that helped in getting us functioning again.

Amazing product, Rakesh is experienced onboarding specialist . He explains each and every step professionally.

Great Platform and amazing customer support. I'd never used a platform with this many capabilities before and Rakesh was a big help in assisting and setting everything up so that everything runs smoothly.

Great Experience working with James Marchetti and Chelly Bell from the ship station team. Both were extremely knowledgeable and assisted my business to utilize all the tools they offer.

Daniel B. is my knight in Shining Armor!!! :) I am so grateful that Daniel was so patient with me. He helped us resolve 2 issues that we could not figure out ourselves. He made sure everything was working correctly before we got off of the phone. I am truly grateful for Daniel B. Thank you, Kristy Desrosiers Farris Laboratories Operations

We are loving switching to Shipstation for our shipping needs. Chelly Bell from the implementation team has been amazing to work with. She is great at making sure all of our questions are answered and that our workflow is set to meet our needs! She is very patient and helpful!

This app is an incredable game changer in shipping in Australia worth every cent I pay in monthly fees Joey my onboarder was incredibly good at his job

Fantastic app that’s been a huge help as we diversify our shipping providers while scaling. Joey has been incredibly supportive throughout, helping us onboard smoothly and always happy to work through automations and rules to keep improving our workflow.

ShipStation helped me manage all my orders in one place which saves time. bulk label printing is really fast and useful. sometimes the dashboard feels a bit overwhelming and i clicked wrong tab, but overall it makes shipping much easier.

Luis Bello has been very helpful. He is patient and provides excellent customer service.

ShipStation has been amazing! The implementation manager, Dan Gutierrez, has been outstanding with showing me how to utilize all of their offerings. The sales rep, MK Khan, was incredibly helpful too. I am so pleased with the services they provide.

I’ve been using ShipStation for a year now, and I have to give a massive shoutout to Luis Bello on their support team. He has been absolutely great! Every single time I have a question, his response time is amazing, sometimes I feel like he must be working from home because he is just always there and ready to help. I am very satisfied with the app overall, but honestly, I plan to keep using ShipStation purely because of the top-tier support from people like Luis. Highly recommend!

Chelly was extremely helpful during the implementation process. She patiently answered all my questions and made the entire experience smooth and efficient. Highly recommend working with her!