Katie Barnes Tool Range & Education
United Kingdom
Reviews (4)
Great app and the team members are always so happy to help with any queries or updates.
Firstly, WOW. Secondly, Priyanka is the BEST!! I was asked to create a quiz on a platform I have never used before, the quiz is now looking amazing and this is all thanks to Priyanka. She knows everything about this platform and her customer service is amazing! I'm so excited to see the possibilities of this thanks to her. She's saved my life and I will never be more grateful. Thank you Priyanka
Developer reply ·
WOW, thank you so much for this amazing review,! 🤩 This truly made our day! We'll absolutely pass on your incredibly kind words to Priyanka. She is going to be over the moon reading this! It's so wonderful to hear that she guided you through building your very first product quiz on Quizify and made the whole experience feel exciting rather than overwhelming. Seeing a brand new Quizify user go from never using the platform to having an amazing looking product recommendation quiz up and running is exactly why we do what we do! We can't wait for you to explore all the possibilities that interactive quizzes can bring to your Shopify store. Thank you for the love all the way from the United Kingdom! 🇬🇧
Customer service team are always quick and helpful and go above and beyond to assist.
Developer reply ·
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
Great in theory but poor performance and even poorer customer service. Products and orders fail to sync. Cancellations do not sync so items are shipped when the customer has received a refund. Every time we reach our to customer support, we go round in circles without any knowledge assistance. We end up having to research and fix the issues ourselves. Extremely overpriced, even more so for to poor system and service.
Developer reply ·
Thank you for sharing your feedback with us. We apologize for the synchronization issues you've encountered with our service, including product and order discrepancies and cancellations not syncing correctly. We understand the frustration this has caused. Our team is looking into all the issues you reported and provide you the better assistance to improve your experience. Regarding customer support, we are committed to providing more effective and knowledgeable assistance. We appreciate your patience and understand that the experience you described is not acceptable. Additionally, we are continuously evaluating our pricing structure to ensure it reflects the value we provide. Your feedback is crucial in helping us improve our service, and we want to make things right for you. If you have specific concerns requiring immediate attention, please reach out to us directly at support+feed@aftership.com, and we will do our best to assist you promptly. Thank you for your patience and for giving us the opportunity to address your concerns. We value your feedback and are dedicated to enhancing your experience with our service. Regards, Team AfterShip
