Vitalia Supplements
United States
Reviews (2)
Mina is a very good agent. Extremely helpful! She deserves a raise. DO NOT LET HER LEAVE YOUR TEAM. The best support agent I've encounter in a while
Developer reply ·
Thank you so much for this amazing recognition! We’re truly lucky to have Mina on our team, and your message will absolutely make her day. It means a lot to know her care and dedication stood out in such a memorable way. From BOGOS team with love 💗
DO NOT WASTE YOUR MONEY!! They say that the email spam rate should be within 0.40% but they would disable the email feature even if you are within that limit. The customer cannot help you at all, and they would send you a canned response that they have reported this issue, and would make you wait days to fix an issue in their system. When I told their agent Sadhan that I'm within the threshold, he told me the spam rate limit is 0.10%. I had to show him a screenshot of their own website that says it's should be within 0.40%. They would hand out incorrect information to mislead you and just to cover their system's fault. The customer service can't be bothered if you're losing business or what. FIND A DIFFERENT APP. DO NOT WASTE MONEY LIKE I DID
Developer reply ·
Hello Vitalia Supplements Team, We acknowledge the challenges you have faced, and we understand the importance of your ability to communicate effectively with your customers. However, it is also essential for us to safeguard the interests of all customers using our platform. As we communicated to you in, your service was temporarily suspended due to a high bounce rate and a low domain reputation. Since October, your account has been flagged multiple times for similar issues. Following our internal review, we have reinstated your service on several occasions, as per your requests. Our commitment is to ensure that our merchants send emails only to legitimate customers who have provided consent, thereby minimizing spam and bounce rates. We prioritize the monitoring of our email and SMS services as we aim to maintain a reliable service for all merchants utilizing our platform for email marketing. Therefore, it is crucial to mitigate high bounce rates and spam complaints. We sincerely apologize for any disruptions this may have caused to your service. Please understand that these measures are in place to comply with regulations and to foster safe and secure email marketing campaigns. Thank you for your valuable feedback. Regards Philips AfterShip Support Team
