Shamans Dawn

We have been using Webgility for about 2 years now to synchronize our orders and inventory between Shopify, Etsy, and Quickbooks. It did take some time in the beginning to get everything working properly which felt like a challenge. However, I'm glad that we stuck through it. Once we were a couple of months in and fine tuned all of the settings with the help of the webgility support staff it has run very smooth and has saved us a great deal of time in data entry. On occasion (2-3 times per year) we will get an error due to Webgility or Quickbooks updating their software. But a quick call to Webgility Support resolves the issue. The Webgility support staff will commonly do a screen share and fix everything as we watch. Contacting support is typically very fast with a hold time of less than 2 minutes. I have seen reviews that indicated that the support was handled by a call center. At first I believed these reviews but quickly realized that support is simply an India based company and that the entire staff is extremely well versed and trained in the software. Bottom line- you may be a little frustrated when first starting off- but stick with it- once you are up and rolling you have access to some of the best integration and support staff that I've experienced.

We've been using the app for a few months and are happy with it. The setup with Google Maps was a little intimidating but following their exact instructions got us through it just fine. We had a minor problem with the app not running on one of our computers- support advised us to clear out Google cookies and cache and that did the trick. It's been easy to add to stores to the locator and our customers have found it easy to use as well. At $6.99 for the plan that we needed we find it worth it and very competitive with any other app that we were looking at.