Garden Watering

We responded a half an hour after your first chat message was sent to us today. We resolved the issue 2 hours after that. The issue your ran into in restoration did cause a few hours of delay in your process while i investigated and implemented a solution. I'm sorry for that. Rarely, a restoration can fail, though the data is always safe. In those cases, I rush to fix the issue as I did today so that the records can indeed be restored in a timely manner. We received no emails from you - nothing from your domain, your name, or your email address. I double checked our spam folder and saw nothing from you. I'm not sure how we did not receive your email. Could you please double check that your email did not typo our domain? There is no way we would wait 2 days to respond to a restoration failure. I personally jump whenever something like that occurs because I'm aware of how reliable backups need to be. I take backups seriously because I know they're important and restorations must be timely.

Hi there, This is Jenny, the supervisor of the SEOWILL Team. Thank you for your feedback, and I’m really sorry for the inconvenience this has caused you. We checked our system, and we were unable to find a support request from your store prior to uninstalling the app. Based on your description, it is possible that the issue is related to the Site Speed Up feature and/or the XML/HTML sitemap module that was enabled during usage, which may leave generated code or sitemap links on the theme after uninstall. Please don’t worry — this can be fully resolved. Our technical team can help you remove all residual code and clean up the sitemap-related content from your theme to ensure everything is properly restored. If you are open to it, please feel free to contact me directly email jenny.ye@channelwill.net, and I will personally follow up on your case and make sure it gets handled as a priority. Looking forward to helping you resolve this. Best regards, Jenny