Bourbon Cowgirl
United States
Reviews (4)
I just set up the app today and was beginning to work in optimizing the messaging when Pearl popped up - a real human, by the way! She was so very helpful! I am grateful for her help in making sure my widgets were optimized and matching my website colors. She answered all my questions so well also. Thank you, Pearl! Excited to have this feature for my customers.
This app has saved the day! I have a customer who placed 13 orders, received merchandise and then filed chargebacks for all. She's stolen over $3600 from me in 4 days. This app has allowed me to block her from placing future orders. The tech on the chat was so helpful in installing and setting up! Lynn saved the day and my wallet!
Developer reply ·
Thank you so much for sharing your experience with Blockify Checkout Customizer app 🙏 We're truly sorry to hear about the difficult situation you faced with those chargebacks, and we can only imagine how stressful that must have been for your business. We're really glad the app could help you prevent further fraudulent orders and provide some peace of mind. It’s also wonderful to hear that Lynn was able to support you quickly with the setup process — we’ll definitely share your kind words with her. Your trust and support mean a lot to our team 💙
The only complaint I have is that the return process is clunky. When a customer submits a return - it needs to go back to the brand (not our store). It doesn't require the brand to upload a return label immediately. Therefore I have customers contacting me for the label- and I sound awful telling them that I, as the store owner, can't upload it. Then they are left skeptical because the customer doesn't (and honestly shouldn't) have to know how we are working as a drop ship business through Collective. I think it should be set up to force a return label to be created on the spot. I have to reach out to the brand and bug them to upload the labels for my customers in most cases.
Developer reply ·
Thank you for the feedback! We understand the frustration. Note that as the retailer you can choose to accept returns and share returns labels yourself, and then send them back to the supplier. Merchants who go this route often choose to use a 3P returns app to assist, see documentation: https://help.shopify.com/en/manual/online-sales-channels/shopify-collective/retailers/policies/returns#app-returns-policies We would also recommend confirming this change with your suppliers beforehand.
Anyatra was great! She helped me learn how the Etsy sales integrate into my Shopify store for order fulfillment. Thank you! And the app itself saved me HOURS of time loading products onto Etsy. Thrilled with the ease of use and effectiveness of the app!
