FRENCH GIRL
United States
Reviews (6)
I'm still in the set up and trial stage with BON Loyalty, but I have to say the customer support has been great. With all of my questions, the support team has been very helpful and friendly.
Developer reply ·
Hi FRENCH GIRL, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Very happy with the outstanding customer service I receive every time I have an issue. Cole, Erin and the others at Smile are always very prompt in getting back to me and answering my questions.
Developer reply ·
So pleased Shelby could help you out! Thank you so much for taking the time to leave us a 5-star rating! We really appreciate it 💖
Ram was very helpful in setting up this app for us. I thought I'd have to do it all myself, but he offered to do it for me. I ran a test and it's working great. The issue we were having is that, in Shopify, if you set up a free shipping discount for orders over a certain amount, it doesn't let you restrict that shipping to USPS Ground Advantage. We were having customers select UPS Next Day AIr at a very high cost, which of course we couldn't do. This app lets you set those parameters and the cost for the app is very reasonable. Highly recommended.
We've been with Privy now for about a month, and we couldn't be happier. The reason we came over from another platform is that the previous one didn't offer phone support, which is vital for us. Henry has been meeting with me weekly via Zoom to show me around the app, such as how to set up automations and flows, and his expertise and patience with all my questions is so much appreciated. I would recommend Privy to any company wishing to up their email marketing game. They're absolutely top notch in my book.
One order wasn't syncing to Quickbooks. I did a chat with Rafael, and he quickly solved the issue. As always, great and fast customer service.
Developer reply ·
Thank you so much for your review, Marck is ecstatic to hear that he was so useful to you. Just let us know if you have any other questions, the OneSaas teams is always keen to help! If it interests you, we'd love to feature the success of your business on our website and social media platforms! Please contact us at marketing@onesaas.com to arrange a little chat with our team. Cheers!
I've been using OneSaas for one of our Shopify stores, and wanted to get it set up on the other store. Troy was extremely helpful in setting it up and getting all of our settings correct. I'm very happy with OneSaas, as it saves me an immense amount of time.
