Earth Aura Creations
Canada
Reviews (4)
Great support! And fast response time ! I have been using shuttle for years and I don't know what I would do without it!
UPDATE: ALTHOUGH i STILL HAVE NO IDEA HOW THE APP WAS INSTALLED IN MY STORE A YEAR AFTER I UNINSTALLED IT, AND I UNKNOWINGLY PAID FOR THIS APP FOR 1 YEAR - YOAST CUSTOMER SERVICE DID REFUND ME FOR 1 MONTH OF THAT TIME. I am not sure what happened and how the app was 're-installed.' Their 'goodwill' refund of 1 month I do appreciate. i installed Yoast when I first started with Shopify. It did not help my shopify store in any way that I could identify - so I uninstalled it. When I uninstalled the app, payments were no longer being withdrawn from my account. Then, about a year later, Yoast was mysteriously installed again into my shopify store. I did NOT install this app. I was unknowingly paying for this app for almost a year ( partly my fault as i was not paying attention to my shopify bills closely) I was paying for nothing. I then uninstalled again and contacted Yoast. Yoast claims that they would not be able to install the app in my store without my permission.
Developer reply ·
Thank you for sharing your review. We take all feedback seriously and see it as an opportunity to both improve and clarify things. First, we want to address a fundamental misunderstanding: Though our app offers some improvements out of the box and without needing to take manual actions on these, the most important parameters for improving your SEO are by optimizing content on a regular basis and performing careful keyword research. Without perseverance in SEO efforts and proper optimizations, it is not likely to achieve substantial SEO results. Regarding installation and charges, we'd like to make absolutely clear that an app installation through the Shopify app store cannot take place without the merchant's permission or specific code authorization. This is how the Shopify system works: https://help.shopify.com/en/manual/apps/installing-apps#install-through-the-shopify-app-store When an app is installed, and as long it remains installed, Shopify's billing system will generate charges for it until the app is uninstalled: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions This applies to all subscription-based apps available in the Shopify App Store, as Shopify determines its billing system at its own discretion. More information about Shopify app charges can also be found in this Shopify help article: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps In addition, the reference to other reviews about charges, also have to do with the way the Shopify billing system works and how app charges are generated by the Shopify system, as clarified in the responses we provided in those reviews, and the Shopify resource shared above. In conclusion, there is nothing suspicious about the installation or charges, as our app abides by Shopify's system. If you are concerned about an installation that was not performed by you, please, reach out to Shopify's support for clarifications about your store's activity logs. Lastly, we'd like to clarify that we did not respond earlier to your review, as systemically, Shopify reviews are visible within two days after being submitted.
I just started using the app - this is a review specifically about customer support - they are amazing! VERY fast to get back to you - helped set up my widgets. I didn't have to wait 24 hours to hear back - it was INSTANT support. Thanks guys !
I have only used it for a few hours - it is too early to tell what I think - I will update later. Anne from support is doing a good job.
Developer reply ·
It's been a great honor to work with you and thank you for the feedback 🤗 We're always willing to help you whenever you need, and your satisfaction is what we always try to bring. Just drop us a message then! Best, Krystal.
