A L E X A N D R A
Australia
Reviews (2)
I have been using this app for a couple years and they have just updated the integration with Shopify so as soon as a return is submitted to their portal (even credit or exchange request) the value of that order comes off your sales total. I have been in contact with the app to understand (unsuccessfully) how it all works as it's a nightmare for reporting. I have been emailing Ryanne for weeks who responds every 8 days. They havent been able to tell me what happens to the sale total when the return is later refunded to a credit (which we offer via a different app). I'm ready to move into a new returns app now the function and the service are both painful.
Developer reply ·
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you've experienced with our recent integration and our response times. Your concerns are definitely important to us. We understand how critical accurate reporting is for your business, and we're sorry for any confusion regarding how returns impact your sales total. We're actively working to improve our communication and the functionality of the app. Our team is trying to connect with you to help you at earliest. Please respond to their email. Our ‘Support Team' is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at support@aftership.com Regards, Team AfterShip
We implemented Try with Mirra last week and we are off to a great start. It's clearly getting new customers over the line with 82% of the orders coming from new customers.TWM orders also have a higher AOV. The team were amazing to deal with and made the who onboarding seamless.
Developer reply ·
It's a huge pleasure working with you. Thank you very much for the review. We are so excited to be part of the growth journey with Alexandra Australia!
