COSLINE Cosmetics
Germany
Reviews (7)
Bisher die für uns einizige in Frage kommenden Retouren-App, weil sie die Features bietet, die sonst keiner anbietet. Und wir haben echt lange gesucht! Topp!
Wir sind wirklich sehr zufrieden mit der App und können sie absolut weiterempfehlen. Die gesamte App ist sehr übersichtlich aufgebaut, modern gestaltet und intuitiv zu bedienen. Besonders das cleane Look & Feel gefällt uns richtig gut. Die Einrichtung war dank der Erklärvideos von Or super einfach und schnell umgesetzt. Man merkt sofort, dass hier viel Wert auf Benutzerfreundlichkeit gelegt wurde. Auch der Support ist hervorragend: Or ist bei Fragen immer extrem schnell erreichbar und hilft kompetent weiter. Wir hatten zusätzlich eine kleine Spezialanfrage, die er innerhalb kürzester Zeit perfekt umgesetzt hat. Sowohl die App selbst als auch der Service dahinter sind wirklich top – klare 5 Sterne!
Support (Konstantinos) war excellent! He helped me on the stop to properly deinstall my old GDPR App (which interfered with Pandectes) and additionally set up all the settings for my needs AND added some CSS Styling for me. So far, setup support was great, I'll update this review once I can say that it works accuartly. Update: App works perfectly with Google Consent Mode and Support (Konstantinos + Natalie) were great and helped me all day to fix the issues we had! Thanks!
I had a great experience with the T Lab support team. They responded quickly and took the time to thoroughly look into my issue after I provided some feedback. I really appreciated how they followed up and worked to resolve everything effectively. With the app, we found an easy solution to implement images with text in another language in our shop – in our case, from German to English. The communication was smooth and professional throughout. Highly recommend their service.
Chris from Support Team helped me very quickly with installing the inline layout and adjusting some styling on our product page. No code experience needed since Chris can help you with that! Great App, works perfectly fine and support is awesome. Update 02.12.2024: Andy helped me quickly and fixed a tiny bug in the app. Works perfectly fine now fo us! Thanks
Developer reply ·
We are so happy that you love our app and customer support!☺️ Thank you so much for the positive feedback and review! If you have any further questions or encounter issues along the way, please don't hesitate to let us know. Our team here at Ordersify is always happy to help. Best regards, Linda
Richcarde did solve my problem when Responses stopped being delivered to our Emailadresse. He did understand the problem straight away and fixed it within 1 day. He replied very quickly. Support is very good, but loading time of the embed contact forms in our sites is a bit too slow for us. We still keep the App, because it has the features "Autoresponder" and "Sent notification to Email", but I think he loading time is a downside.
