Tandeu
United States
Reviews (2)
I downloaded this app when it was available for free to try it out. While I didn’t find it especially intuitive or easy to use, I figured it was worth a quick look. I thought I had canceled it afterward, but since it was free at the time, I didn’t pay much attention. Recently, while reviewing my Shopify bill, I noticed I’d been charged monthly for the app. I’m not exactly sure when those charges began, and I accept that I should have caught it earlier. However, I don’t recall receiving any kind of notification that a paid plan had started. Just a heads-up to others—make sure to double-check your subscriptions and billing settings. There are other options out there that may be easier to use and more transparent about pricing.
Developer reply ·
Hi there, just to clarify our pricing - we offer a 100% free plan as well as free trials on paid plans. One detail that I would like to make clear is that our app will not charge merchants who have not approved the amount shown when beginning the free trial. Shopify does not allow apps to do that.
Fantastic app, incredible customer service! Gretie was great and quickly suggest ways to resolve my issue. Look forward to continuing with this awesome platform!
Developer reply ·
Hi, Tandeu We are so grateful for your feedback and glad that Gretle assisted you with the gold standards we have set for our Customer Support team. Please continue to reach out if you need help! We are available 24/7 💛