← Apps

Trendsi: Fashion Dropshipping

by ShopSocial, Inc. · launched

View in Shopify App Store ↗

Reviews (1743)

★★★★★
Shopify

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Nazham · 21 minutes using the app
★★★★★
Shopify

Trendsi has great products and a great customer service agent named Lorie. She gave me all the help and support I needed. Keep it up thanks.

Developer reply ·

Thank you so much for your wonderful feedback! 💖🌟 We’re delighted to hear that you’re enjoying our products and that Lorie provided the help and support you needed. We’ll be sure to share your kind words with her! Thank you for being part of the Trendsi community. We truly appreciate your support and look forward to assisting you again! 🛍️✨

Upstormed Store · 1 day using the app
★★★★★
Shopify

★★★★★
Shopify

My experience with "Chette" today was very helpful. I was having an issue with my orders continuing to have the incorrect status and Chette was exceptional with taking care of the issue in a very timely manner that met my need in the moment. A BIG shout out to Chette. Thank you.

Still Me Boutique · About 1 month using the app
★★★★★
Shopify

Thank you, Harold, for your support!

Hot Topic Goods, LLC · About 2 years using the app
★★★★★
Shopify

Loving Trendsi so far!

Candi's Tee's Tumblers & Things LLC · 4 minutes using the app
★★★★★
Shopify

Anya is the best

Toozday · 4 months using the app
★★★★★
Shopify

★★★★★
Shopify

Love this store! Great quality, tons of options and fast shipping. So far, I have been beyond happy with what I have received.

Fork Yeah · About 2 months using the app
★★★★★
Shopify

I had an issue with products showing as "Out of Stock" in my store. Lorie walked me through correcting it and was very helpful.

Cattle Collection · About 2 hours using the app
★★★★★
Shopify

★★★★★
Shopify

muy facil

Vesta y Hogar · About 2 hours using the app
★★★★★
Shopify

Back To Basics · 2 minutes using the app
★★★★★
Shopify

It is so easy to use, and the products are so good, I can't believe I found this!

Developer reply ·

Thank you so much for your wonderful feedback! ⭐ We’re thrilled to hear that you’re enjoying how easy Trendsi is to use and that you’re loving the products! We’re so happy to have you with us and look forward to supporting your store’s journey. 💛

comfibebi · 23 minutes using the app
★★★★★
Shopify

I had a great experience with Trendsi support today. Chette was friendly, patient, and gave me clear answers about processing and shipping times for both U.S. and overseas products. That information helps me set more accurate delivery expectations for customers in my store. Thank you, Chette, for your help!

Developer reply ·

Thank you so much for your thoughtful review! ⭐⭐⭐⭐⭐ We’re thrilled to hear that Chette was able to provide clear and helpful information about processing and shipping times. We truly appreciate your kind words and are glad our team could help you set accurate expectations for your customers. Thank you for choosing Trendsi! 💛

Glow Goddess · Over 2 years using the app
★★★★★
Shopify

★★★★★
Shopify

Easy to use so far!

Developer reply ·

Thank you for your feedback! ⭐ We’re glad to hear you’re finding Trendsi easy to use so far. We appreciate your support and look forward to being part of your journey! 💛

Salty Cotton Company · 3 days using the app
★★★★★
Shopify

Just what I was looking for. I am excited to receive my samples.

Developer reply ·

Thank you for your wonderful feedback! ⭐ We’re so glad you found what you were looking for. We hope you love your samples and look forward to supporting you as you grow your store! 💛

OutSmart Ordinary · 2 days using the app
★★★★★
Shopify

I am new to Trendsi, Had several questions , was able to chat with Chette, she was very helpful. She did answer all my questions. Thank you!

Developer reply ·

Thank you so much for your kind review! ⭐⭐⭐⭐⭐ We’re delighted to hear that Chette was able to answer all your questions and make your first experience with Trendsi a helpful one. We truly appreciate your feedback and are excited to have you with us! 💛

Pearly Baby & Co. · 11 days using the app
★★★★★
Shopify

★★★★★
Shopify

facile a faire merci

Nurse Well Kit · 18 minutes using the app
★★★★★
Shopify

★★★★★
Shopify

MyMasolo · 2 days using the app
★★★★★
Shopify

Site très sérieux et Anya réactive et agréable, Je recommande vivement Trendsi.

Olena-Fashion · About 1 month using the app
★★★★★
Shopify

Just added my first product to my shopify store, and it was a very simple and quick process. Looking forward to adding more products to my store.

Ali's Collections · 5 days using the app
★★★★★
Shopify

★★★★★
Shopify

Sam did a great job and answered all of my questions!

Jillian and Co · Over 1 year using the app
★★★★★
Shopify

Chette was absolutely wonderful! I had several questions about handling a customer return, and Chette was extremely patient and helpful. She took the time to answer each of my questions, explain the return and refund process, and help me work through an issue with the return process. She even went above and beyond by approving a one-time courtesy return for my customer. I really appreciated her willingness to help and make sure I understood the process rather than simply giving me a quick answer. As a small business owner, customer support like this is incredibly valuable. Thank you, Chette, for being so helpful and professional!

Kismet Wonders · 6 months using the app
★★★★★
Shopify

Vision Hustle · About 7 hours using the app
★★★★★
Shopify

Nice products

Milana Store · 10 minutes using the app
★★★★★
Shopify

Vibe Closet Boutique · 18 days using the app
★★★★★
Shopify

Willow & Field Collective · 19 minutes using the app
★★★★★
Shopify

Farm Girl Fancy Co · 8 minutes using the app
★★★★★
Shopify

I have only just begun, but I'm learning so quickly and Trendsi makes it so easy!

Dollface Magnolia · 4 months using the app
★★★★★
Shopify

Sam from Trendsi was fantastic! She answered all my technical questions quickly and warmly. Trendsi offers fast, friendly service and amazing products that are the perfect fit for my boutique. Highly recommend! 5-star service from Sam!

RINA J. Streetwear · 2 months using the app
★★★★★
Shopify

Greate

The Star King Collective · 16 days using the app
★★★★★
Shopify

Has great appealing merchandise and is a breeze to add to your shopify store. will like to add Sam was very helpful at customer support

Developer reply ·

Hello TiendaDeVestidos, Thanks a ton! Thrilled to hear you're loving our merchandise selection and finding it super easy to integrate with your Shopify store. We're all about making things smooth sailing for you! 🎉

TiendaDeVestidos · Over 2 years using the app
★★★★★
Shopify

1-Star Review Unfortunately, my experience with Trendsi has been extremely disappointing. I run a boutique, and when you depend on a supplier or dropshipping company, you need consistency, quality, accurate product descriptions, reliable shipping, and support when something goes wrong. In my experience, Trendsi has failed in several of those areas. The products do not always match what is shown in the photos. In some cases, the quality is lower than expected, the item looks different from the listing, or the clothing arrives without proper labels. This is a serious issue because my customers are purchasing based on the images and descriptions provided by Trendsi, but I am the one who has to deal with the customer when the actual product does not meet those expectations. Another major problem is the return and claim process. Even when the issue is caused by Trendsi, such as receiving an incorrect item, having a quality problem, or receiving a product that does not match the listing, you may still have to pay the cost of shipping the package back to them. A prepaid return label is not always provided. What makes this even worse is that you can end up paying shipping costs twice when you file a claim or return an item. You already paid shipping to get the order to the customer, and then if there is a problem, you may also have to pay the return shipping back to Trendsi. In some cases, no prepaid return label is provided, even when the issue is related to the product or fulfillment. For a small boutique, those extra shipping costs add up very quickly. You are not only dealing with an unhappy customer and a delayed, incorrect, or disappointing order, but you can also lose money twice in shipping just to correct a problem you did not create. That is not a sustainable way to run a business. Shipping has also been a major problem. I currently have customer orders that have been in transit for approximately one month and still have not been delivered. Instead of receiving a quick and clear resolution, I have had to wait for claims and updates while my customers are left without their orders. As a business owner, this puts you in a terrible position. Your customer does not see Trendsi. Your customer sees your boutique. You are the one whose reputation is affected, you are the one who has to explain the delays, and you are the one who may end up losing money trying to fix problems you did not create. I have invested a significant amount of money with this company, so I expected much better quality control, communication, accountability, accurate listings, proper labeling, shipping support, and a fair return process. A dropshipping supplier is supposed to make running your business easier. It should not create more problems, more expenses, unhappy customers, and additional risk for your reputation. If you are trying to build a serious boutique and protect your business, I would think very carefully before adding Trendsi as a supplier or dropshipping partner. If you are trying to protect your profit margins and your reputation, think very carefully before depending on Trendsi as your main supplier or dropshipping partner. When you are paying shipping twice just to resolve problems, plus dealing with inconsistent quality, missing labels, products that do not always match the photos, and long claim processes, the supplier can end up costing your business more than it helps. If you do not want supplier problems to put your business at financial risk, I would not recommend relying on Trendsi as your main supplier. Boutique owners should not have to absorb the financial cost, customer complaints, and damage to their reputation because of supplier mistakes. I truly hope Trendsi improves its quality control, shipping process, return policy, customer support, and overall accountability.

Developer reply ·

Hi, Nueva-Moda-Boutique-By-Giselly Thank you for your review! We are glad to be able to help, it is our mission to provide you the best service and user experience. Feel free to reach out if you have any questions or feedback.

Nueva-Moda-Boutique-By-Giselly · About 4 years using the app
★★★★★
Shopify

The customer service is absolutely amazing. Any and every problem I’ve had has been resolved in a timely manner. In particular “Mia” she’s incredibly helpful and always has a great attitude. This is definitely the type of company I feel comfortable enough to do business with. Highly recommend Trendsi!

The Dcdesigns Store · About 2 months using the app
★★★★★
Shopify

Just starting out with Trendsi, so far so good. Only issue I have is how sizing is measured and recorded on each product. I now have to go in to each one of my clothing products (over 100) and do the math to double the measurements so my USA customers won't be confused or order the wrong sizes. But shout out to Mia from support for helping me today with this issue!

Belora Jolie · 17 days using the app
★★★★★
Shopify

Mia answered my questions immediately after researching my issue and was thorough. I appreciate the customer service Mia delivered.

Toshe Women's Fashions · About 5 years using the app
★★★★★
Shopify

Developer reply ·

Hi, Thank you so much for the 5-star review! ⭐️ We truly appreciate you taking the time to share your feedback. We’re so happy to know you had a great experience with Trendsi. Your support means a lot to us!

Elevae & Co · About 1 hour using the app
★★★★★
Shopify

Developer reply ·

Hi, Thank you so much for the 5-star review! ⭐️ We truly appreciate your support and are so happy to hear that you had a great experience with Trendsi. We look forward to continuing to support your business! 💛

Rose La Bohème™ · 2 minutes using the app
★★★★★
Shopify

I built my store around Trendsi. Getting sales with the cute clothes is not the problem The problem is the inventory levels are wrong. Having to cancel orders because they are out of inventory. Half of my orders I have had to cancel and now having to totally redo my store with a different plan. Even with keeping up with inventory levels taking out any products with low inventory and even their own website saying things are in stock. When the order is placed, and you go to fullfill it, it will say out of stock!! This is a huge problem having to refund orders!

Developer reply ·

Hi Southern Shores Clothing, Thank you for taking the time to share this feedback with us. We completely understand your frustration, and we’re truly sorry that this experience has affected your business to the point where you now have to reconsider and rebuild your store around a different plan.​ We especially understand how discouraging it must be to receive sales from customers, only to later discover that the items are unavailable and you have to cancel and refund the orders. Having this happen to a significant portion of your orders is certainly not the experience we want you or your customers to have.​ We also understand that you have been actively monitoring inventory, removing products with low stock, and even checking the availability shown on our website, yet the item can still become unavailable when you attempt to fulfill the order. We recognize how difficult this makes it to confidently manage your store and set accurate expectations with your customers.​ Your feedback is very important to us, and we want to do our best to help improve your experience moving forward. Could you let us know what we can do at this point to make this situation better for you and help restore your confidence in using Trendsi? If there is a specific resolution, assistance, or improvement you would like us to consider, please feel free to share it with us.​ We sincerely apologize for the frustration and disruption this has caused to your business. We appreciate you giving us the opportunity to hear your concerns and work toward a better experience.

Southern Shores Clothing · About 1 year using the app
★★★★★
Shopify

Overall the products are great and the customer service is very fast. I like the variety of options and the return policy as well. My suggestion is to make the product descriptions more thorough with sizing as the size charts provided are often generic. UPDATE- I'm disappointed with Trendsi lately. All the name brand items are just old supply and not being restocked. Buyers want the name brand, not items from overseas.

Developer reply ·

Hello Drama Queen Destash LLC, Thank you for your feedback! We're thrilled you love our products and fast customer service. We'll definitely work on improving our product descriptions and sizing info. Your suggestion is much appreciated! ❤️

Drama Queen Destash LLC · About 3 years using the app
★★★★★
Shopify

'Chette' that would be awesome!

Jatanele · Over 1 year using the app
★★★★★
Shopify

excellent

Developer reply ·

Hi, Thank you so much for the 5-star review! ⭐ We’re thrilled to hear that you had an excellent experience. We truly appreciate your support and look forward to serving you again! 💕

Vandal Blue · About 7 hours using the app
★★★★★
Shopify

Developer reply ·

Hello AURA REGALIA, Thank you so much for the 5-star rating! 🌟 We truly appreciate your support and look forward to serving you again! 😊

AURA REGALIA · 6 months using the app
★★★★★
Shopify

Service client réactif et très claire. J'ai apprécié

Developer reply ·

Hello By Bénie, Merci beaucoup pour votre retour ! Nous sommes ravis que vous ayez apprécié la réactivité et la clarté de notre service. Au plaisir de vous accompagner à nouveau ! 😊

By Bénie · About 2 months using the app
★★★★★
Shopify

Developer reply ·

Hello Le Faire Étalage, Thank you so much for the 5-star rating! ⭐⭐⭐⭐⭐ We truly appreciate your support and are so glad you had a great experience. We look forward to serving you again! 😊

Le Faire Étalage · 6 minutes using the app
★★★★★
Shopify

Amazing support from Sam! Sam from Trendsi Support helped me update my store name from Myonlineshopnow.com to Everfashionstore.com very quickly. Super helpful and friendly. Highly recommend Trendsi! Thanks Sam!

Developer reply ·

Hello Everfashionstore.com., Thank you so much for the wonderful review! We’re thrilled to hear that Sam was able to help you update your store name quickly and made the process easy and enjoyable. We’ll be sure to share your kind words with Sam. We truly appreciate your recommendation and are excited to support 💙

Everfashionstore.com · 10 months using the app
★★★★★
Shopify

bys-store-3035391-276054 · 13 minutes using the app
★★★★★
Shopify

Harold is the best. Always resolves issues hassle-free. Thank you!

Developer reply ·

Hello Michelle Francisco, Thank you so much for the kind words! We’re thrilled to hear that Harold consistently provides a hassle-free experience and gets your issues resolved. We’ll be sure to share your feedback with him. We truly appreciate your support! ❤️

Michelle Francisco · Almost 4 years using the app
★★★★★
Shopify

Developer reply ·

Hello, Thank you so much for the 5-star rating! 🌟 We truly appreciate your support and are so happy to know you had a great experience. We look forward to welcoming you again soon! 😊

global system · About 1 month using the app
★★★★★
Shopify

Great support experience. Chette helped me find the root cause and provided a clear solution.

Developer reply ·

Hello KRE Prime, Thank you for the wonderful feedback! We’re glad to hear that Chette was able to identify the root cause and provide a clear solution. We truly appreciate your kind words and are happy to have been able to help! ❤️

KRE Prime · About 3 years using the app
★★★★★
Shopify

doing great

Developer reply ·

Hello Aura Style, Thank you so much for the kind feedback! We’re glad to hear you’re doing great. We truly appreciate your support! 😊

Aura Style · 6 minutes using the app
★★★★★
Shopify

I have used this app for quite a while now over a year maybe more. However they have stopped carrying Brand name clothing. Without brand names no one would find my store. This is now useless to me. I have sold quite a bit using Trendsi in the past and it looks like that is over now.

Developer reply ·

Hello Apparel Garden, Thank you for being a longtime user and for sharing your honest feedback. We’re truly sorry to hear that the recent changes to our brand-name clothing selection have made the app less useful for your store. We understand how important recognizable brands can be for attracting customers and driving sales, especially when you’ve built your business around selling them. We also really appreciate you sharing that Trendsi has helped you make sales in the past. Your feedback is valuable to us, and we’ll make sure it’s shared with our team as we continue evaluating our product offerings. We’d love the opportunity to better understand what brands and products would be most valuable to your business. ❤️🙏

Apparel Garden · Over 3 years using the app
★★★★★
Shopify

I had an issue that I was able to resolve thanks to the excellent customer support from Chette. The attention was outstanding, professional, and very helpful throughout the process. Highly recommended!

Developer reply ·

Hello Vareno Milano, Thank you so much for your wonderful feedback! We’re delighted to hear that Chette was able to assist you and provide the excellent, professional support you deserve. We truly appreciate your recommendation and look forward to serving you again! ❤️

Vareno Milano · 14 days using the app
★★★★★
Shopify

Developer reply ·

Hello WowStore.live, Thank you so much for the 5 stars! 🌟 We truly appreciate your support and are so happy you had a wonderful experience. We hope to see you again soon! 😊

WowStore.live · 5 months using the app
★★★★★
Shopify

Developer reply ·

Hello , Thank you so much for your 5-star review! 🌟 We truly appreciate your support and are delighted to know you had a great experience. We look forward to welcoming you again! 😊

Lala's · 21 days using the app
★★★★★
Shopify

I needed help with changing a size for my customer. Being that it was my very first customer order, I had all the questions. Mia was so patient with me and walked me through every step. BIG shoutout to MIA!!!

Developer reply ·

Hello The Luxe Collective, Thank you so much for your kind words! We’re thrilled to hear that Mia was able to patiently guide you through your first customer order and make the process easier for you. We’ll be sure to share your BIG shoutout with her! 💛 We truly appreciate you choosing us and look forward to supporting you again!

The Luxe Collective · About 1 month using the app
★★★★★
Shopify

★★★★★ **Trendsi has been an incredible opportunity for me and my business.** Being part of what Trendsi is building has been a truly positive experience. As someone who is working to build and grow an online business, having the opportunity to be part of the Trendsi community has given me much more than access to products. It has given me the opportunity to learn, grow, and build something of my own. What I appreciate most is that Trendsi feels like more than just a supplier. It feels like a company that understands entrepreneurs and is creating real opportunities for people who want to build their own businesses. The quality of the products, the variety, the Shopify integration, and the overall experience have made a big difference for me. I genuinely believe Trendsi can be a great opportunity for many people, especially entrepreneurs who have the vision and determination to build something but may not have the resources to invest heavily in inventory from the beginning. For me personally, I feel very grateful and comfortable being part of what Trendsi is building. Having this opportunity has made my journey as an entrepreneur much more exciting and achievable. I truly appreciate the work, innovation, and vision behind Trendsi, and I’m proud to be part of that journey. I’m excited to continue growing my business with Trendsi and to see what the future brings. Thank you to the entire Trendsi team for creating opportunities that allow entrepreneurs like me to dream bigger and turn those dreams into something real.

Developer reply ·

Hello E-wod, Thank you so much for sharing such a thoughtful and inspiring review! ❤️ We’re truly grateful to hear how Trendsi has supported you throughout your entrepreneurial journey. Our goal has always been to make it easier for entrepreneurs to build and grow their businesses with access to quality products, helpful tools, and a community that supports their vision. It means so much to know that you see Trendsi as more than just a supplier and that our platform has helped make your journey feel more achievable and exciting. Your determination and passion for building your business are exactly what inspire us to keep innovating and creating better opportunities for entrepreneurs. We’re incredibly proud to have you as part of the Trendsi community and can’t wait to see all that you accomplish. Thank you for trusting us and for being part of what we’re building. Here’s to continued growth and success! 🚀✨

E-wod · 22 days using the app
★★★★★
Shopify

Muito bom este aplicativo, super recomendo

Developer reply ·

Hello Arno Lisbon, Muito obrigado pela sua avaliação e recomendação! 😊 Ficamos muito felizes em saber que você está gostando do aplicativo. 💙

Arno Lisbon · 7 minutes using the app
★★★★★
Shopify

Developer reply ·

Hello Crown and Cross, Thank you for your fantastic 5-star rating! ⭐⭐⭐⭐⭐ We’re delighted to know you enjoyed your experience. We truly appreciate your support and hope to serve you again soon!

Crown and Cross · 1 day using the app
★★★★★
Shopify

very trendy affordable options

Developer reply ·

Hi Glowhaus, Thank you so much for your kind review! We’re glad you loved our trendy and affordable options. We hope to see you again soon! 😊

Glowhaus · About 16 hours using the app
★★★★★
Shopify

I placed my first order on Trendsi from my Shopify account, and Tendsi has not received the order. I then placed a second order, and again they have not received the order. So their order sync doesnt work1 Then they ask me for a million screenshots, like i must do all the work when their system is at fault. If orders dont sync to them, whats the use of this app? Also just found out their prices dont update either. Quite useless actually!!!

Developer reply ·

Hello, We’re truly sorry to hear about your experience. We completely understand how frustrating it is to place multiple orders and have them fail to sync. That’s not the experience we want for our merchants. Order syncing and accurate price updates are core functions of the app, and we take your feedback seriously. The screenshots and information requested by our support team are intended to help us identify what went wrong and resolve the issue as quickly as possible, not to shift the responsibility onto you. We’d appreciate the opportunity to look into your account and determine why the orders and pricing updates aren’t syncing correctly. If you’re still in contact with our support team, please continue the conversation there so we can investigate the specific issue and work toward a resolution. Thank you for taking the time to share this feedback. We apologize again for the frustration this has caused. 🙏❤️

Trendsi · 9 months using the app
★★★★★
Shopify

Developer reply ·

Hello PatinaTeese-Health-Beauty, Wow, thank you for the 5 stars! ⭐⭐⭐⭐⭐ We’re thrilled you enjoyed your experience with us. Your kind support truly makes our day! We hope to see you again soon! 😊

PatinaTeese-Health-Beauty · 15 minutes using the app
★★★★★
Shopify

Sam was absolutely amazing and helped with my issue. Thank you Sam for your courtesy and professionalism.

Developer reply ·

Hello The Petite Haus Co., Thank you so much for your kind words! We’re delighted to hear that Sam was able to assist you and provide courteous and professional service. We truly appreciate your feedback and will be sure to share your compliments with Sam. Thank you for choosing us! ❤️

The Petite Haus Co. · 28 days using the app
★★★★★
Shopify

I was pleasantly surprised when customer support helped me within the same day with an account issue. The agent was Sam.

Developer reply ·

Hello World of Models 16b, Thank you for your kind words! We’re glad to hear that Sam was able to assist you with your account issue so quickly. We’ll be sure to share your positive feedback with Sam. We truly appreciate you taking the time to share your experience! ❤️

World of Models 16b · 19 days using the app
★★★★★
Shopify

Sam is such a great help

Developer reply ·

Hello Lovely Threads, Thank you so much for your kind words! We’re thrilled to hear that Sam was such a great help. We’ll be sure to share your feedback with Sam! 😊

Lovely Threads · About 2 years using the app
★★★★★
Shopify

Developer reply ·

Hello URRESILIENT, Thank you so much for the amazing rating! We’re grateful for your support and delighted to know you had a wonderful experience. See you again soon! ❤️

URRESILIENT · 15 days using the app
★★★★★
Shopify

excellent

Developer reply ·

Hi Southern Comfort USA We’re so happy to hear you had a great experience! Thank you for your kind words and support—it means a lot to us.

Southern Comfort USA · 3 months using the app
★★★★★
Shopify

Developer reply ·

Hello Verveandvine, Wow, thank you for the 5 stars! We’re thrilled you enjoyed your experience. See you again soon! 😊

Verveandvine · 13 minutes using the app
★★★★★
Shopify

Easy to use!

Developer reply ·

Hello The Universe, Thank you for your wonderful 5-star rating! ⭐⭐⭐⭐⭐ Your support means a lot to us. We look forward to serving you again!

The Universe · 29 minutes using the app
★★★★★
Shopify

WARNIG: Trendsi does not update inventory daily. They do it just once every week and that is why the reason lots of the seller cannot get their orders fulfilled beacuse they doxnot traxk inventory. I placed an order for my client and AFTER 5 DAYS of making the payment they cancelled the order with no explanation. I had to come to customer chat to request a reason of why and they just said "sorry the product is out of stock" even when I contcated support 2 days after I placed the order to make sure rhey will send it to the client on time. So trendsi docnot care about your clients nor you rhey all care anout rhe membership you oay them beacuse eather if you make a sale or not they still get tour monthly money. So becarefull. I will unistsll rhis app for such of horrible service. My client is very mad and now I have a negative complaint on my store.

Developer reply ·

Hello CARTERLY, We’re truly sorry for the frustration and inconvenience this experience caused you and, especially, the impact it had on your relationship with your client. We understand how upsetting it is to have an order cancelled several days after payment, particularly after you reached out to confirm that it would be fulfilled on time. Our inventory changes in real time, so availability can fluctuate throughout the day. In some cases, an item may still appear as available when an order is placed, but by the time our warehouse team begins preparing the package, the remaining stock has already been allocated to other orders. When that happens, we refund the out-of-stock item as soon as we confirm it is no longer available. We also apologize that you had to contact support to get an explanation instead of receiving clear communication proactively. That’s not the experience we want for our sellers. We usually sent email notification for out of stock items. In case you received no email we highly recommend checking your spam of junk folder as our email might have been sent there. We’d appreciate the opportunity to look into your specific order and see what happened. Please reach out to our support team with your order details so we can review the situation further. Thank you for taking the time to share your feedback. ❤️

CARTERLY · 2 months using the app
★★★★★
Shopify

Direct customer support could be better, other than that very comfortable interactions.

Developer reply ·

Hello GearedUpFitness.com, Thank you for sharing your feedback! We’re glad to hear that you found your interactions with us comfortable. We also appreciate your comment regarding direct customer support. We’ll take this feedback seriously as we continue working to improve our service and provide a better experience for our customers.

GearedUpFitness.com · 3 months using the app
★★★★★
Shopify

Developer reply ·

Thank you so much for the 5-star rating! ⭐⭐⭐⭐⭐ We truly appreciate your support and are delighted to know you had a great experience. We look forward to welcoming you again soon! 😊

SHOPEZRA L.L.C. · 5 minutes using the app
★★★★★
Shopify

Lorie was very helpful in understanding how the platform worked and help me resolve my issue. Thanks Lorie

Developer reply ·

Hello Noir Riviera LLC, Thank you so much for your kind review! We’re glad to hear that Lorie was able to help you understand the platform and resolve your issue. We truly appreciate your feedback and are happy to know you had a positive experience! ❤️

Noir Riviera LLC · About 2 months using the app
★★★★★
Shopify

Worked with Lorie today - she is quick, efficient and extremely helpful. Thank you Lorie - you represent Trendsi well!

Developer reply ·

Hello Nikki & Co. Boutique, Thank you so much for your amazing feedback! 🎉 We're thrilled to hear Lorie provided quick, efficient, and helpful support. We'll be sure to share your kind words with her—they'll absolutely make her day! Thank you for recognizing her efforts and for being part of the Trendsi community. We truly appreciate your support and look forward to helping you again soon! 💙

Nikki & Co. Boutique · About 1 year using the app
★★★★★
Shopify

easy

Developer reply ·

Hello SASSY SOUTHERN CREATIONS, Thank you so much for your awesome review! 🎉 We're thrilled to hear you found everything easy. We appreciate your support and can't wait to welcome you back again soon!

SASSY SOUTHERN CREATIONS · About 1 month using the app
★★★★★
Shopify

Thank you Sam to helping me you are amazing

Developer reply ·

Hi HYESTLE, Thank you so much for your amazing review! 🎉 It was an absolute pleasure helping you. Your kind words truly made my day! 😊 I really appreciate your support, and I look forward to helping you again whenever you need. Thanks for being awesome! ⭐

HYESTLE · 4 months using the app
★★★★★
Shopify

THE EVERYMAN COMPANY LLC · 4 days using the app
★★★★★
Shopify

I absolutely love this love Trendsi! I worked with a customer service rep by the name of Lori, who was so incredibly helpful and supportive. She took her time with me, showed me this that I needed to know, and she went above and beyond to make sure things were up and smooth for me. She actually cares and she knows her stuff!

Developer reply ·

Hello Trendy Treasures By Devora, Thank you so much for this incredible review! 🎉 We're absolutely thrilled to hear how much you love Trendsi. It means the world to us that Lori was able to provide the support and guidance you needed. We'll be sure to share your kind words with her—she truly goes above and beyond, and she'll be so happy to know she made such a positive impact. Thank you for trusting us, and we can't wait to continue supporting your success every step of the way! 💙✨

Trendy Treasures By Devora · 5 months using the app
★★★★★
Shopify

I love Trendsi, especially the customer service! I had some questions about TikTok shop and how shipping works and Chette was amazing with answering them and helping me understand how it works!

Developer reply ·

Hello Adira Essence, Thank you so much for your amazing review! 🎉 We're thrilled to hear you're loving Trendsi, and it means the world to us that Chette was able to help make TikTok Shop and shipping feel clear and easy to understand. 💙 We'll be sure to share your kind words with Chette—they'll be so happy to hear this! Thanks for being part of the Trendsi community, and we're always here whenever you need us. Happy selling!

Adira Essence · Over 1 year using the app
★★★★★
Shopify

Developer reply ·

Hi Mr Lou’s Place, Thanks so much for the 5-star rating! ⭐⭐⭐⭐⭐ Your support means the world to us. We truly appreciate you taking the time to rate your experience, and we can't wait to welcome you back again soon! 🎉

Mr Lou’s Place · Almost 4 years using the app
★★★★★
Shopify

Developer reply ·

Hello Journey To A Wealthy Woman, Thank you so much for the 5 stars! ⭐⭐⭐⭐⭐ We truly appreciate your support and can't wait to welcome you back again soon!

★★★★★
Shopify

I received excellent customer service from a Harold in their live chat.

ALVA sthlm · 2 months using the app
★★★★★
Shopify

Chette has continually given me outstanding and personable service.

Developer reply ·

Hi Premierify Jewelry, Thank you for your honest feedback! We're glad to hear you like our selection. We understand that shipping times can be important, and we appreciate your suggestion about US-based shipping for jewelry. We’re always looking to improve—what could we do to make your experience a 5-star one? Your input means a lot to us!

Premierify Jewelry · About 1 year using the app
★★★★★
Shopify

Harold, is my boy!!! He answered the questions and I did not stress through the entire process

House of Christopher · 15 days using the app
★★★★★
Shopify

Lorie was very helpful in answering my question about orders. Thank you Lorie. You were quick and honest.

After Nine Collection · 2 months using the app
★★★★★
Shopify

Sam in customer support is very knowledgeable and professional

Developer reply ·

Hi Boni^Wear, Thank you so much for the fantastic review! 🌟 We're thrilled to hear that Sam made such a great impression. Her knowledge and professionalism are exactly what we strive to deliver, and we'll be sure to share your kind words with her. We truly appreciate your support and look forward to helping you again whenever you need us!

Boni^Wear · 3 months using the app
★★★★★
Shopify

Very helpful customer service. Knew exactly what to do.

Honey & Hymns Collective · About 2 months using the app
★★★★★
Shopify

Lorie was super helpful and fixed my store problem in under 5 minutes!

Developer reply ·

Hello ✨️Find Beauty in Everything✨️, Thank you so much for the amazing feedback! 🎉 We're thrilled to hear Lorie was able to resolve your store issue in under 5 minutes. We'll be sure to share your kind words with her—she'll be so happy to hear them! Thanks for choosing us, and we're always here if you need anything else. 😊

✨️Find Beauty in Everything✨️ · Over 3 years using the app
★★★★★
Shopify

so far so good

Developer reply ·

Hello Stylez Galore Boutique, Thank you so much! 🎉 Your kind words mean the world to us and motivate our team to keep delivering the best experience possible. We can't wait to welcome you back for another amazing visit! 😊

Stylez Galore Boutique · About 1 hour using the app
★★★★★
Shopify

the best one so far

Developer reply ·

Hi Fashionlinko, Thank you so much! 🎉 We're thrilled to hear this is the best experience you've had so far! Your kind words truly mean a lot to our team and motivate us to keep delivering our very best. We can't wait to welcome you back for another amazing experience! 😊💙

Fashionlinko · 30 minutes using the app
★★★★★
Shopify

have beautiful items and clothes

Developer reply ·

Hello Mamacollective, Thank you so much for your wonderful review! 🌟 We're thrilled you love our beautiful items and clothing. Your support means the world to us, and we can't wait to welcome you back for even more amazing finds. See you again soon! 💖✨

Mamacollective · 13 days using the app
★★★★★
Shopify

Developer reply ·

Hello Cami's Little Shop, Thank you so much for the ⭐⭐⭐⭐⭐! We're thrilled you had a great experience. Your support means the world to us, and we can't wait to welcome you back again soon!

Cami's Little Shop · 5 minutes using the app
★★★★★
Shopify

Just got started talking to the support, and I must say they are awesome. Thanks, Anya!

SummerSense · About 11 hours using the app
★★★★★
Shopify

Easy to navigate

Sealed with a Kiss Boutique · About 1 month using the app
★★★★★
Shopify

Good

One roof shopping · About 6 hours using the app