Starcove Fashion
United States
Reviews (3)
Do not use this app. I have an order that has been 22 days in "production" and have send every day of the last 12 days messages but they do not help you or follow-up. They are still not willing to refund my order. Please avoid at all cost or have extremely unreliable production with no help from their customer service. Dear customer, We sincerely apologize for the experience that led you to leave this review. An order remaining in production for 22 days was already deeply frustrating, and having to send messages every day for 12 days without receiving meaningful assistance or follow-up made the situation even worse. Your refund request also deserved a clear explanation and responsible handling. From the time we received feedback like yours, we began continuously reviewing and upgrading our production monitoring and customer service processes. We focused on improving delay notifications, response efficiency, case ownership, internal coordination, issue escalation, and the way order concerns are handled. Now, in 2026, Yoycol’s service system has become far more comprehensive, mature, and customer-focused. Our current standards emphasize clearer production visibility, timely communication, responsible follow-up, and practical solutions when an order does not proceed as expected. Through these years of continuous improvement, our overall customer satisfaction has increased significantly. We understand that, after what happened, you have no reason to restore your trust based only on an apology or a description of what has changed. Trust must be rebuilt through actual service and consistently delivered results. If a suitable opportunity arises for your business in the future, we hope you might consider returning with a small trial order rather than making a major commitment. This would allow you to evaluate our current production, communication, and fulfillment experience with limited risk and decide for yourself whether Yoycol has genuinely improved. We would treat the opportunity to work with you again not as a new transaction, but as a chance to rebuild the relationship step by step and earn back the confidence we previously lost. Best regards, Yoycol Support Team
Very long delays, no follow-up when asking about status of orders, poor customer service with generic copy paste answers, delivery dates changes constantly, more than 6 weeks to produce an item and shipping can be another 4 weeks, high cost with overcharging on taxes. Really poor experience. There are many better out there.
Developer reply ·
Hi, thank you for your review, we really appreciate it! I’m sorry to hear that your experience with us has not been entirely positive, but I hope we can make it better moving forward! I am sorry to hear that your orders are encountering delays as well. As we are still feeling the effects of the situation with Covid-19, our fulfillment timeframes are currently longer for some product categories. We are scaling up our fulfillment equipment as well as hiring more production staff to help us manage the order volume, but production delays are still expected for the time being. Our customer service team will provide you with the available information we have, however, it isn’t possible for us to provide a more specific deadline for your orders and we generally recommend referring to the estimated fulfillment timeframes to best understand when the order could be fulfilled. We are working on fulfilling all orders as fast as possible, though. We understand that fast fulfillment and service is important to our users and we are doing our best to fulfill all orders as quickly as we can given the circumstances. The increased order volume and the production delays were unexpected to us, as was the entire situation with Covid-19 for many people and businesses. We hope to see the fulfillment timeframes improve for the most affected product categories soon. I will follow up with you via email on the situation with your orders as well. - Zana
