ClubsAndSticks

my templates will not publish and no one is responding to my chat or email request. I have tried multiple times without success Dear customer, We sincerely apologize for the experience that led you to leave this review. After spending time creating your templates, you should have been able to publish them successfully or receive timely technical assistance. Repeatedly contacting us through chat and email without obtaining a helpful response was unacceptable and understandably prevented you from moving forward with Yoycol. From the time we received feedback like yours, we began continuously reviewing and upgrading our platform support and customer service processes. We focused on improving product-publishing assistance, technical troubleshooting, response efficiency, case ownership, internal escalation, and follow-up for unresolved issues. Now, in 2026, Yoycol’s service system has become far more comprehensive, mature, and customer-focused. Our current standards emphasize responsive communication, structured technical investigation, clear guidance, and continued follow-up until customers receive a meaningful solution. Through these years of continuous improvement, our overall customer satisfaction has increased significantly. We understand that improvements cannot recover the time and effort you lost, and we do not expect an apology alone to restore your confidence. Trust must be earned through a platform that works reliably and a support team that responds when assistance is needed. If your business requires a POD solution again in the future, we hope you might consider testing today’s Yoycol with one or two products before making a larger commitment. This would allow you to evaluate our current publishing process and technical support with limited risk. We would value the opportunity to rebuild your trust step by step and demonstrate how much Yoycol has changed. Best regards, Yoycol Support Team

Great company! Awesome turnaround time and when you call, the customer service is patient and very helpful.