Korilane
Estonia
Reviews (3)
You can't even view it on draft before you publish. Didn't like the customer service either.
Developer reply ·
Hi Korilane, I deeply apologize for your unhappy experience with the app and our support. Our Customer Support Leader would like to arrange a call with you to resolve everything you have encountered in one go. Could you help me to check your mailbox? We look forward to your response!
Easy to integrate, navigate and syncs with Shopify well. Made the whole process a lot easier. Thanks!
The app caused a bug whereby clients were not able to add to cart their products. Every time a customer selected a product to the cart, it said the cart is EMPTY. The support team was hard to reach, arrogant and took weeks to fix it and did not FIX a thing. Had to DELETE the app. BEWARE!
Developer reply ·
Hello, We are sorry to hear you did not have a good experience with Weglot. After taking a look at your email interaction with the support team, they went above and beyond in trying to find a solution and help you. We tend to respond within 1 business day which is quite quick for a support inquiry. In terms of fixing the issue, it is easy to assume a developer can create a fix quickly but unfortunately, fixes require extensive time and research. We also refunded you the last two months you paid. Was there something else we missed?
