FRE Pouch
United States
Reviews (3)
The app is very versatile and you can block things in many different ways. The support was out of this world! Louis was very knowledgeable and patient with us and answered all our questions. We were very satisfied and we would recommend this app to others!
Developer reply ·
Thank you so much for your amazing feedback 😊🌟 We are really happy to hear that you find Blockify Fraud Filter, Blocker versatile and effective for blocking in different ways. That flexibility is exactly what we aim to provide 💪🛡️ Louis will be so glad to know his support made a great impression. Being knowledgeable and patient is what he always strives for 💙✨ Your recommendation means a lot to us. If you ever need anything or want to optimize further, we are always here 🤝🚀
The app does the job really well. We've been using it for a few years now and it handles everything for you. When you do come across any issues, the support team is super helpful. The project manager himself offered to join on the call and helped me resolve the issue. The responses prompt and to the point. Highly recommended.
Support has helped with many workarounds which is appreciated.
Developer reply ·
Hi there, Thank you for sharing your feedback. From our support communication, we know you need to pull new vs returning customers data from Shopify. We agree that the ability to pull this data directly would be beneficial which is why, as per our communication, we will take your request into account when planning the next steps for our development team. In the meantime, there is a workaround you can use to still pull this data with Coupler.io - please let us know in case we didn't communicate well how to implement it, we'll be happy to provide further instructions. When it comes to support - our SLA is up to 24-hour response on business days, but we are doing our best to respond as fast as possible, which was applicable in our communication as well and our goal is to improve it further.
