TopJob
United States
Reviews (9)
NOT FRIENDLY! TIDIO doesn't allow you to export any of your store's customers' questions and your answers.
Developer reply ·
We're sorry to hear you feel that way. Please note this feature is not available within Tidio. However, we will reach out to you via email to discuss possible options.
Developer reply ·
Hi there, Lydia here, CS manager of AOV.ai. I've looked into your case and want to address both issues directly. 1. When the widget's Add to Cart button was hidden per your request, the volume widget fell back to your theme's ATC button, which caused an issue with adding quantity of 1 to cart. We should have flagged this side effect before making the change, that's on us. Our team has now customized the button behavior to work as intended. Could you please check and confirm it's working correctly on your end? 2. Our team also applied changes to your live store without properly following your instructions. That's unacceptable, and we've put new processes in place to make sure it doesn't happen again. I've sent you a personal email with more details and a goodwill offer. I hope you'll give us the chance to make this right. Lydia
Great APP, Easy to set up. Gyte has been very helpful!
Developer reply ·
Thank you so much for the 5-star review! We’re glad to hear the app was easy to set up, and we truly appreciate your kind words!
Great app for customers to edit the order after placing them, as many would change their minds. It saved us TONs of time for our customer service team.
Easy to use, great customer support, especially Ankit. Fast, responsive and problem-solving.
If you want a fast, easy, no-frill Cross-Sell App, this is it... I've tried Bold Upsell, SellEasy ( I think it's what they called), the interfaces of those two are really not effiency-friendly. This one really is IT! Essential but most importantly, EFFICIENT. Also received help from Matas, who is incredibly fast with the response and solving of the issue.
Very fast customer support and solves problem in high efficiency!
Developer reply ·
Thank you so much for your appreciative words! :) I'm glad to find that you are happy with our service. I was glad to help out in setting things up. We're always open to your questions, concerns and feedback. Looking forward to your journey with Stoq! -Vishu / Senior Technical Support Specialist
