C2K2 Creations

Hi there, thank you for taking the time to share your feedback. We're sorry for the confusion regarding an error messsage that you already have an account, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Darlene, Zendrop Customer Experience

Hi C2K2 Creations, sorry to hear about your experience. We did have an issue with the catalog scan on your store and I completely understand the frustration. Just to give some context: the chat widget works independently from the product scan, so the app was functional during your trial as you could see on the screenshots we shared with you. We reached out multiple times offering to help fix the issue and extend your trial, and that offer is still open. We would love the chance to make it right. We are a small team and we take every feedback seriously.