The Barkery LLC
United States
Reviews (4)
I have been using this app for over year and am happy about it. It’s pretty easy to assemble and understand. Has automations and analytics. For a free app I’m happy.
This worked well for me. Easy to install, customer service was always very helpful, and good options. Only downside is when an update on your theme is available you will have to recreate each section.
Developer reply ·
Hi The Barkery LLC, Thank you so much for your kind 5-star review! We're truly glad to hear that Smind has worked well for you and that our support team was helpful throughout your journey. We noticed your note regarding having to recreate sections when updating your theme. We’d love to let you know that you don’t need to recreate sections manually. After updating your theme, you can use our “Transfer Data” tool to migrate your content from the old theme version to the new one. Once the transfer is complete, you just need to reposition the sections where you'd like them to appear—simple and quick! This is guide for your reference https://docs.smind.io/guides/moving-sections We hope this feature makes your experience even smoother and look forward to continuing to support you in the future. Thanks again for using Smind! Warm regards, Smind Team
Worked well while I used this app. It is unfortunate with my new theme it doesn’t work but I understand. Customer service was always very helpful and some what quick for response.
Developer reply ·
Hello The Barkery team, Thank you for your honest feedback and for using our app. We’re glad to hear that the app worked well for you previously and that you had a positive experience with our support team. We truly appreciate your understanding regarding the compatibility limitations with your new theme. Your support and kind words mean a lot to us. Best regards, MageComp Team
This app worked really well for a while until it didn't. Once I upgraded to the paid version I had nothing but issues. It would rarely work to let customers click pickup. I reached out to get it fixed and every time I would get a reply I would follow what they said and would think it’s fixed but I was wrong. Everytime I would reply to email I would be speaking with someone new every single time and finally got pissed with how many calls I was receiving to place orders because my website wasn’t working. After the last couple weeks going back and fourth I decided to go with another company.
Developer reply ·
Hi Kierra, Thanks for sharing your experience. I'm truly sorry we let you down after so many months of using the app. In your case, the issue was tied to some configuration details specific to your business use case, and I agree—we should’ve provided clearer, more consistent guidance. That’s on us, and we’ve made internal changes to avoid similar back-and-forth for others. I also reached out personally over email to help resolve things, and while I completely understand your decision, I truly hope we’ll have the chance to support you again in the future. Wishing you and your pups all the best with The Barkery. 🐾 Best regards, Atinder Singh | Founder, BirdChime
