Bilge Brew
United States
Reviews (4)
It was great until they blocked me from using it for no reason. I took a paid survey that they offered to me on my experiences, and then 2 weeks later they blocked me from using it on my store.
Developer reply ·
Hi Bilge Brew! We’re sorry for the inconvenience. We experienced a temporary service outage that caused the 403 access error. The issue has now been resolved, and you should be able to access Clarity from your Shopify store as usual. If you continue to experience any issues, please contact clarityms@microsoft.com with your project ID and shop URL so we can assist you further.
love the app so far. very helpful support and good customizations. great app and people.
EDIT of my 5 star review. They asked me to review it to get their free tier access. However, after a couple months of usage I learn that you cannot apply earned points on checkout unless you pay for shopify plus to have cart extensions. That renders this app completely useless and I feel misled as do my customers. Very unsatisfied.
Developer reply ·
We are truly sorry for the frustration you’ve experienced. We’d like to provide some clarification to help you understand the situation better: - Shopify Limitation: The inability to use Checkout Extensions is a technical limitation from Shopify. Currently, Shopify only allows this feature for Shopify Plus stores. You can verify this platform-wide policy with Shopify Support or by checking other 19000+ apps. - Our Transparency: After auditing your entire chat history, we can confirm that we never asked for a review in exchange for anything, just offered you our free tier as part of our early supporter program with no strings attached. Our team has been trying to reach out to you for several days to assist, but unfortunately, we haven't received a response yet. If there are any questions you still have about the incident, please do not hesitate to reach out. We’d be happy to talk through them with you!
cancelled but they still charged me, EDIT; I always had the free trial yet they charged me anyway. FRAUDS. I Will be disputing this charge.
