Cason Couture

At first was great. Then we had to call and they had to “push” to get items synced. Now they don’t reply. Bad customer service. Thank you for sharing your feedback. We’re sorry to hear about your experience and want to address your concerns. Our support team made several attempts to resolve the issue, including providing solutions and offering assistance to sync your items. However, we understand that the proposed solutions did not fully meet your expectations. Many times in the complex environment of connected retail, some solutions require effort from the user as well as the support agent to bring about a resolution. While we wish everything could be automatic - and we are working towards making that happen as much as possible - that was not the case in your situation. We take pride in being responsive and working closely with our users to resolve challenges, and we regret that our efforts in this case were not satisfactory. Your feedback is important to us, and we’re actively working to improve both our application processes and the overall customer experience to prevent similar frustrations in the future. Thank you for giving us the opportunity to learn and improve.

Thank you Shopify. I opened chat and Gretle was immediately on the chat and very helpful Great customer service! Also, just helped me out on a Sunday night at 10:24 pm in less than a minute response to my question!Thank you!

Customer service is great. Needed help and within minutes was able to fix it! Great app all around. Highly recommend.